I need to know how much longer Webroot is going to support Windows XP and Windows Server 2003. I’ve heard rumors of a version split, one to control legacy OSs like these and one that would continue to receive updates. However, I don’t have a confirmation on this, nor how long it will be supported. I received my 60 day notice right before Thanksgiving. There was an email address in the email to contact if you had questions, CustomerSuccess@webroot.com. I emailed them on 12/4/2019 and 8 days later I still haven’t received a response to the question I’m posting here. I also have been working with support on another issue and brought this up to see if they knew anything. The support rep was extremely nice, but he was unable to give me any info on this question.
We’re a business customer and need to be able to make a decision, which requires input. If we stick with Webroot we need to know that Webroot is going to support these OSs for the following year because Webroot doesn’t offer a refund for unused licenses. If Webroot isn’t going to support these OSs, I need time to find another solution. This is no disrespect to Webroot, it’s just a matter of doing business with a vendor who is selling us a product that we need to work on these Endpoints for the next year.
I realize these versions of Windows are no longer supported by Microsoft and that we should upgrade these Endpoints. However, please don’t respond to this post telling me this because unless you understand our business, you can’t understand the need for them. Some insight on how this affects manufacturers. Manufacturing equipment tends to cost a lot to replace, but doesn’t need to be. We’re a printing company and replacing a printing press that is controlled by a Windows XP PC costs easily around $1.5+ mil. We have two of these that are only around 12 years old. We have older printing presses from before PCs and one is older than 50 years old and still used. I have additional examples of costs for the other PCs and Servers, but I won’t bore you.
FYI, I’ve posted this question for the last two years. If you want to see the responses and how many times they’ve been viewed, here’s the links. It’s interesting that old threads like these still have activity and so many views. This tells me that we aren’t the only ones still using these OSs. I can also tell you that my local IT networking group has a number of businesses that are in the same boat, including other manufacturers, schools, and even healthcare companies.
Thanks for any info you can provide!