Window 10 issues

  • 4 November 2015
  • 33 replies
  • 138 views

Userlevel 6
so i have a windows 10 computer and it is stuck on the desktop when i click the window button in the corner it thinks and then nothing happens did the basic stuff reboot and stuff and ideas people need help lol.

33 replies

Userlevel 7
Hi jhawley
 
PM sent as promised/requested. Hope that helsp and if it does do let us know...useful to confirm how we can assist users with similar issues in the future. ;)
 
Regards, Baldrick
Userlevel 6
thanks for the help, whenever you want to do the PM just let me know.
Userlevel 7
Badge +6
? do you have the possibility to log into that box with an admin account other then the account for which you have the problems? I may be off but when i had my Windows 10a day or 2i also kinda messed up the system and corrupted my user profile.. It's not anymore like in XP where you can just use another act and then delete the user profile directory from the explorer. It'll give you an access denied on some folders even if you are administrator...
 
If you have another act with admin access then log in with it and see if you can hit the Windows+R combo and then enter sysdm.cpl
 
It'll point you to the system properties screen you should be familiar with ( this one comes from a windows 7 as i don't have my windows 10 with me )
 


 
Go to advanced& under the User profiles section hit the settings button
 
If you end up there and see all the profiles in there that are configured on that machine try and delete the profile that goes bonkers. You have to be logged in with a different account or it will fail. Then when done log off & reboot and then try to log in again with the account that has the problem.
 
If you don't have a second account i suggest you google the web for a windows 10 PE build iso and dump it on a bootable memory stick ( not just copy paste it 😃 but use the right tools for it like rufus ). Then boot from the stick & try and delete that profile dir from there.
 
It's a wild guess but it could be you have a corrupted profile.
Userlevel 7
Hi jhawley
 
I will PM you with a utility that may well help you and certainly will make it easy to undertake what Sherry has highlighted plus some other options for you to try.
 
Regards, Baldrick
 
 
Userlevel 6
thank you
Userlevel 7
Badge +62
Hi ..
 
Your welcome. If you need me to research some more ..there are alot more articles with this information that I can look up for you!
Userlevel 6
thanks Sherry i will try and see if it works
Userlevel 7
Badge +62
Hi
 
Is this what you are looking for? http://www.thewindowsclub.com/start-menu-does-not-open-windows-10
Userlevel 6
Back to my first question does anybody know how to fix the windows start icon?
Userlevel 7
Dont worry about all the questions.. no worries there.
 
I don't think they COULD have installed with no admin passwords, but of course even if they DID put admin passwords is it sounds like you have been tossed into the lake with no paddle so to speak, given that the company has no record of what password may have been used.
 
The bad part there becomes that you MIGHT have to do a full clean install of WIndows on any affected machines, but lets wait to see if Baldrick has any ideas when he comes in.  That will still be a few hours from now most likely  :(
Userlevel 6
what if the computers are all seperate machines not on a network with no admin accounts built into them, the company i work for never had an IT department so I am starting from the ground up, so sry for all the questions
Userlevel 7
@ wrote:
well i hate to tell you this I AM the IT Guy lol
OOPs.  LOL
 
Ok, log into the terminal with the Admin/IT password.  :)  If you are able to.  Maybe a reboot with the F8 options to force into safe mode?  
 
 
Userlevel 6
well i hate to tell you this I AM the IT Guy lol
Userlevel 7
That would be why you get the contact sys admin note.  The work terminals will be set so that you are not able to make any changes to the computer yourself, and that will include WIndows UPdates.
 
I hate to tell you this, and I know you do not want to hear this, but you are almost certainly going to have to call the IT type and have them come and take a look 😞
Userlevel 6
work computers with IT person
Userlevel 6
so endpoint version doesn't have the options you talk about
Userlevel 7
Are you logged in as an Admin user, or are you on a work computer at which you only have standard user rights and for which there is an IT type person around?
Userlevel 6
how do i get my computers to be able to open the interface without having to contact the sys admin, is it in the settings when loading webroot?
Userlevel 6
yes all my computers say when double clicked is contact sys admin
Userlevel 7
Badge +62
Hi!
 
Please look here http://live.webrootanywhere.com/content/1332/Webroot-SecureAnywhere-for-PC-Overview
 
http://live.webrootanywhere.com/content/634/Running-the-System-Optimizer-Manually
Userlevel 6
also it says contact sys admin
Userlevel 6
i dont have that option on my computers i have webroot for business on my computers
Userlevel 7
Badge +62
Here ya go..
 
To run an optimization:
  1. Open SecureAnywhere.  
  2. Click Utilities to expand the Utilities drop-down. [img]http://sw.nohold.net/Webroot/Images/utilitiesselect.png[/img]  
  3. You can click Optimize Now from the Utilities drop-down or click the gear icon next to the Utilities option, then select the System Optimizer tab and click Optimize Now. The optimizer shows a progress bar as it runs. [img]http://sw.nohold.net/Webroot/Images/optimizerprogress.png[/img]  
  4. When the optimizer completes, the system displays how much disk space was recovered and when the last optimization was completed. If you want details about what was deleted, you can click the View button from Utilities > System Optimizer. [img]http://sw.nohold.net/Webroot/Images/systemoptimizerlog.png[/img]  
  5. The log displays in the default text editor. Close the file to escape. [img]http://sw.nohold.net/Webroot/Images/systemoptimizerlogdetails.png[/img]
Userlevel 6
thanks i was able to find it
Userlevel 7
Badge +62
 
Go here  http://windows.microsoft.com/en-us/windows/windows-update
 
Here is an article from Microsoft Help http://windows.microsoft.com/en-us/windows-10/getstarted-choose-how-updates-are-installed
 

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