Window 10 issues

  • 4 November 2015
  • 33 replies
  • 138 views

Userlevel 6
so i have a windows 10 computer and it is stuck on the desktop when i click the window button in the corner it thinks and then nothing happens did the basic stuff reboot and stuff and ideas people need help lol.

33 replies

Userlevel 7
Dont worry about all the questions.. no worries there.
 
I don't think they COULD have installed with no admin passwords, but of course even if they DID put admin passwords is it sounds like you have been tossed into the lake with no paddle so to speak, given that the company has no record of what password may have been used.
 
The bad part there becomes that you MIGHT have to do a full clean install of WIndows on any affected machines, but lets wait to see if Baldrick has any ideas when he comes in.  That will still be a few hours from now most likely  :(
Userlevel 7
Badge +62
Hi
 
Is this what you are looking for? http://www.thewindowsclub.com/start-menu-does-not-open-windows-10
Userlevel 7
Hi jhawley
 
I will PM you with a utility that may well help you and certainly will make it easy to undertake what Sherry has highlighted plus some other options for you to try.
 
Regards, Baldrick
 
 
Userlevel 7
Badge +62
Hi ?,
 
Sorry ? you had this covered..
 
Sorry to hear you are having this problem. I am not that familiar with Windows 10 but have you tried going into Safe Mode and doing a repair.
 
Use the Shift + Restart combination. Another way of getting into Safe Mode in Windows 10 is to use the Shift + Restart combination. Open the Start menu and click or tap on the Power button. Then, while keeping the Shift key pressed, click or tap on Restart.Once you get to the troubleshooting screen, either by using the SHIFT + Restart trick on the login screen, or by mashing the F8 key, by clicking the advanced repair options, you’ll be taken to this screen, where you can choose to Troubleshoot your PC.
You will need to click on the Troubleshoot button.
 Also I can you do SFC/ scannow https://support.microsoft.com/en-us/kb/929833 Run System Restore: If your computer was recently working fine but it’s now unstable, you can use Systwm Restore to restore its system state to the earlier, known-good configuration. Assuming your computer is unstable and crashing, it may be possible to run System Restore without crashing from Safe Mode. ? or ? any advice here?  
Userlevel 7
Badge +62
 
Go here  http://windows.microsoft.com/en-us/windows/windows-update
 
Here is an article from Microsoft Help http://windows.microsoft.com/en-us/windows-10/getstarted-choose-how-updates-are-installed
 
Userlevel 7
That would be why you get the contact sys admin note.  The work terminals will be set so that you are not able to make any changes to the computer yourself, and that will include WIndows UPdates.
 
I hate to tell you this, and I know you do not want to hear this, but you are almost certainly going to have to call the IT type and have them come and take a look 😞
Userlevel 7
@ wrote:
well i hate to tell you this I AM the IT Guy lol
OOPs.  LOL
 
Ok, log into the terminal with the Admin/IT password.  :)  If you are able to.  Maybe a reboot with the F8 options to force into safe mode?  
 
 
Userlevel 7
Badge +62
Hi ..
 
Your welcome. If you need me to research some more ..there are alot more articles with this information that I can look up for you!
Userlevel 7
As I noted in Good Morning, I have tried a few things to see if I can replicate it, and tried to look up any solution, but nothing so far.  ? do you have any ideas or utility that will help fix this?
 
(Baldrick: This thread has gotten pretty long but you might want to take the time to read it to understand the situation in full )
 
?One thing you MIGHT try is to run the Webroot System Optimizer if you can.  I had a really strange Windows 10 problem a month or so ago, caused probably by a registry issue, and believe it or not the Optimizer ended up fixing it.  Make sure to check the settings for it in Advanced Settings to have the Registry checked!
Userlevel 7
Badge +62
Here ya go..
 
To run an optimization:
  1. Open SecureAnywhere.  
  2. Click Utilities to expand the Utilities drop-down. [img]http://sw.nohold.net/Webroot/Images/utilitiesselect.png[/img]  
  3. You can click Optimize Now from the Utilities drop-down or click the gear icon next to the Utilities option, then select the System Optimizer tab and click Optimize Now. The optimizer shows a progress bar as it runs. [img]http://sw.nohold.net/Webroot/Images/optimizerprogress.png[/img]  
  4. When the optimizer completes, the system displays how much disk space was recovered and when the last optimization was completed. If you want details about what was deleted, you can click the View button from Utilities > System Optimizer. [img]http://sw.nohold.net/Webroot/Images/systemoptimizerlog.png[/img]  
  5. The log displays in the default text editor. Close the file to escape. [img]http://sw.nohold.net/Webroot/Images/systemoptimizerlogdetails.png[/img]
Userlevel 7
Are you logged in as an Admin user, or are you on a work computer at which you only have standard user rights and for which there is an IT type person around?
Userlevel 6
well i hate to tell you this I AM the IT Guy lol
Userlevel 6
thanks i was able to find it
Userlevel 7
Badge +62
Hi!
 
Please look here http://live.webrootanywhere.com/content/1332/Webroot-SecureAnywhere-for-PC-Overview
 
http://live.webrootanywhere.com/content/634/Running-the-System-Optimizer-Manually
Userlevel 6
Back to my first question does anybody know how to fix the windows start icon?
Userlevel 6
thanks Sherry i will try and see if it works
Userlevel 6
never mind
Userlevel 6
was asking how to do webroot optimizer
Userlevel 6
i dont have that option on my computers i have webroot for business on my computers
Userlevel 6
thank you
Userlevel 7
Badge +6
? do you have the possibility to log into that box with an admin account other then the account for which you have the problems? I may be off but when i had my Windows 10a day or 2i also kinda messed up the system and corrupted my user profile.. It's not anymore like in XP where you can just use another act and then delete the user profile directory from the explorer. It'll give you an access denied on some folders even if you are administrator...
 
If you have another act with admin access then log in with it and see if you can hit the Windows+R combo and then enter sysdm.cpl
 
It'll point you to the system properties screen you should be familiar with ( this one comes from a windows 7 as i don't have my windows 10 with me )
 


 
Go to advanced& under the User profiles section hit the settings button
 
If you end up there and see all the profiles in there that are configured on that machine try and delete the profile that goes bonkers. You have to be logged in with a different account or it will fail. Then when done log off & reboot and then try to log in again with the account that has the problem.
 
If you don't have a second account i suggest you google the web for a windows 10 PE build iso and dump it on a bootable memory stick ( not just copy paste it 😃 but use the right tools for it like rufus ). Then boot from the stick & try and delete that profile dir from there.
 
It's a wild guess but it could be you have a corrupted profile.
Userlevel 6
thanks for the help, whenever you want to do the PM just let me know.
Userlevel 6
and how do i do that?
Userlevel 6
@ yes i would do a system restore but the person had the option turned off sooooo no restore point but i have enabled the option so i will be able to use that in the future.
Userlevel 7
Badge +62
Hi ?,
 
I am sorry what are you wanting to know how to do what?

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