Best answer by SsherjjView original
Webroot account not working
Hello, Yesterday I installed the free version of Webroot antivirus for android (got it from Google Play apps Market) on my brother's phone, a Samsung S3 Neo. Install went on without visible problems, it asked me data for an email and a password in order to create an account and then the app started scanning the phone. The account doesn't work, though, going to https://it-my.webrootanywhere.com/default.aspx?a=b and using the credentials doesn't allow me access and the function "I forgot my password" and "I forgot my security code" don't send any email to my address. I wasn't asked any security code when creating the account on the phone, by the way, only username and password. Could someone shed any light on the problem? Thanks in advance
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Welcome to the Community Forum,
To create an account:
After you have done this please let us know if you are able to see your online Account Console with your device listed.
thanks for your answer.
l tried to follow your advice but the first, mandatory field in order to set the account is the product code and I have none since it's the free version.
Triple Helix and Nic
No, I wasn't part of the Beta Testers Community, never had the guts to use Beta Software, LOL
This case, though, is different: it's my brother phone and my problem is if there is a way to get the free android software and a working console account (the one the software let me do immediately after the install didn't work as I wrote previously).
Thanks in advance for all the help.
I just wanted to mention that the free version of Webroot Android mobile shows the free keycode in my online Account Console with Commands of Scream, Lock,Cutomize Lock screen and Locate My Device. David who I contacted about this and I tested thison my tablet at the time this question was posted. We have free versions of Webroot Mobile in our Consoles. So I'm not sure why "aieie" cannot get on the Console.with her free keycode. So this is a good question for nic.
I saw the keycode within the free app on my device beforeonce before going into the online console and now I cannot find the keycode within the Android version. I't's not showing up anywhere now except in the Console. I looked everywhere within the app and could not get it.. ??
EDIT: Nevermind I njust found it! I'll post how I found it. Hold on..
The spinning circle goes around nuntil it is activated.
I'll reinstall the app on my brother's phone, follow your hints and report back the result.
Thanks for the help, guys 😃
sorry for the time it took me to post.
Following your advice to find the keycode I was able to open the console account.
Thanks a lot for the help, guys 🙂