Question

Chrome keeps crashing

  • 29 September 2020
  • 4 replies
  • 194 views

Everytime I try to open up chrome, I get the spinning icon and nothing opens.  If I disable Webroot, I can open it up no problem.

 

I am using windows 10 home edition.


4 replies

Chrome - spinning icon and nothing happens on Windows 10 Pro also.  I disabled Webroot and Defender and had success.  Reinstall Webroot and still able to launch Chrome but launch is slower than without Webroot.

 

Userlevel 7

Hello @Kalannar and @msmith 

 

If your issues continue please Submit a Support Ticket as they will want to look into it.

 

Please have some patience as support is busy.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

I can’t submit a support ticket.  It asks for my password, which I provide but then does nothing.  It says it needs cookies for the site to work, when I hit ok, still nothing.

Userlevel 7

Hello @Kalannar 

 

You can call Support during the week at 1-866-612-4227

Mon - Fri 7 AM to 5:30 PM (MDT)

 

https://www.webroot.com/us/en/support/contact

 

Thanks,

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