Since I use Webroot Secure Anywhere Antivirus (I installed the programm two days ago), I´ve experienced this problem:
When typing in browser line or any other field on a website, the first letter doesn´t appear, so I´ve first to press a button and afterwards I can type, which is very annoying.
In a customer review on amazon I´ve found a review, where a customer complains about keyboard problems, and Mike Rush replied that this is a known problem and there´s a solution for it:
"This is actually just an instance where you have to set your keyboard processes to "Allow" within the Identity Shield. I apologize for any frustration but these instructions will most likely resolve the keyboard issues. Open Webroot, click Identity & Privacy, click View/Edit Protected Applications, find your keyboard processes and set them to "Allow". Mike R"
When I click on "allow" for iexplore.exe and mozilla.exe in the Protected Applications settings the problem disappears. So my question is: Is there anything questionable (or even dangerous) about this change of settings? Does another solution exist for this problem?
Thx a lot for your help!
Best answer by umberto79View original
Wich disadvantages/threats do I have to face, if I allow this processes in the Identity shield settings?
I´ve never faced this typing problem before with any other Anti Virus programms (Avira, kaspersky, Norton). Did they not offer this kind of protection or did they have a better solution for that?
Can you tell us the Language you have your OS and WSA?
But hey don't worry. WSA is better. I'm sure Webroot devs are working on erasing the prob.:)
Allowing the processes will not compromise the overall security as other protections like 'Protected Websites' would still be in place. No worries.;)
Of course. Both is in German language.
Thx for your word of solace. But until this problem is solved, I would like to ask my question from above again:
Which disadvantages/threats do I have to face, if I allow this processes in the Identity shield settings? Is it risky to allow this processes?
EDIT: Daniel beat me to it.:D
To Quote from the Online Help File: https://detail.webrootanywhere.com/agenthelp.asp?n=Managing_protected_applications
"Allow. Allowed applications are not secured against information-stealing malware, and also have full access to protected data on the system. Many applications unintentionally access protected screen contents or keyboard data without malicious intent when running in the background. If you trust an application that is currently marked as Deny, you can change it to Allow."
So please contact the online support inbox!
Hat Tip to Amit! 😉
In the meanwhile, is it risky to to work with the modified settings as described above or should I click on protect iexplorer.exe and mozilla.exe (instead of allow)?
Thx for all comments.
To avoid misunderstandings: The problem I described, didn´t concern one single website, but every website.
I´ve opened a support ticket, but until now, there´s not a single reaction from the official support, which I find (after more than 72 hours) very disappointing.
It seems that I found a solution. I´ve found an older message, where the same problem was described with the Dutch version of WSA. So I uninstalled WSA (German) and installed the English version and the problem disappeared. I hope this will not change in future. Very strange, that the translated version causes problems, which the English version doesn´t......
Do you know the usual reaction times of Webroot support?
Thx again for all help you provided.
As I described, problem seems to be solved for the moment.
Thank you again to all supporters!