I bought the Webroot SecureAnywhere last year for my laptop and 30 days ago the program told me that my subscription was going to expire, so i hit the Renew Now button which took me to the site to renew my product. I entered my information and got my purchase confirmation. I was concerned because it hadn't renewed and then found out that it would renew at the end of the 30 days. The last day of my subscription was yesterday. I read then that it sometimes takes a day or two for the payment to process so i waited. This morning i was charged for the renewal, but my subscription is still saying that i need to renew. Now when i hit the Renew Now button it takes me to the same site that i originally renewed from and now it is saying that my subscription has 364 days remaining. But when i log in to my web console and go to Manage Keycodes it says that my keycode is still expired. The program is still not letting me use any features, saying that it is expired and is incessantly reminding me so. I was wondering what is going on with it and if it is going to be easily fixed. Thank you for hearing me out and hopefully being able to help me.
Best answer by RetiredTripleHelix
Sadly I didn't save the keycode from Best Buy. What I was thinking at the time that I wanted to do clean sweep of Best Buy and start a new. I knew what today was going to bring. And I knew from Best Buy that I wouldn't be protected by today. I really didn't have much passwords saved. It was convienient though
I looked up in our system and found it, so I'll send that to you in a PM.
I sent Sheils a PM as well Nic! So you and I can continue via PM with us 3.