Right click Scan Menu not available

Nope he didnt, i did ask but anyway. From the documentation its for cloned machines but this isnt cloned.
 
Information about -clone (I wasnt sure if it was related to the computers SID linked to the console/database in the cloud and then use a persistant NEW ID flag!!)
For cloned machines/VMs use this to have the agent create a persistent, unique value on the PC which will change what is displayed in the portal for the machine IDs and the hostname of the PC. The product log will indicate this flag being present for the administrator to be aware of which PC they're looking at, example "Applied unique machine ID: C8137921" where C8137921 matches the hostname (i.e. PCHOSTNAME-C8137921) as well as the first 8 bytes of both the InstanceMID and DeviceMID to allow each of them to be identifiable and different than the original IDs. This value will persist if the agent is uninstalled/reinstalled so that existing agents won't move to other IDs. If the OS is reinstalled, the ID will change.
Example:  wsasme.exe /key=xxxx-xxxx-xxxx-xxxx-xxxx /silent -clone

Hello JohnG,

We really appreciate all that information in order to help others!

Thank you so much! 😉

Excellent! ;)
 
TH

I rebooted the terminal server last night and it appears to have fixed the right click and scanning issue on that.

@ wrote:
No worries regnor. i gather you might have tired to uninstall/reboot and reinstall again? Does yours also not appear in Add Remove Programes (Programs & features)?

Yes, I've tried to do a clean installation and also tried different policies but the right click still isn't available.
WSA is also not shown in Add/Remove Programs but I think this comes from our default policy.
 

Like I said it's only a minor problem for me.
The workarround for the missing right click option is to drop files in the 'Customized Scan' windows ;)
 
Thanks for your script; we've got a Software Deployment solution so it's a rather easy task for me 😉 And for those clients which aren't connection to the deployment server I'm using PSEXEC: 'Psexec -c \softwareshareWebroot.exe /key=XXX /silent /lang=de /group=XXX'

Just incase any one would like to remotley install, just open notepad and paste the below in and save as Install_Webroot.bat
Run the batch file and enter the remote computername and bingo its done. Just note You could populate the subnet to get a list of computers using the command (net view | find /i "\" | sort > C:NetworkComputers.txt) .
 
 For single computer
 @ECHO OFF
set /p target=What is the name of the Target computer:
XCOPY /y "\SomeserversomefoldersharedfolderWebrootameofyourwebrootFile.exe" "\%target%C$"
ping -n 10 127.0.0.1 > %TMP%NULL
ECHO Now executing remote command
wmic /node:%target% process call create "\%target%C$ameofyourwebrootFile.exe"
ping -n 10 127.0.0.1 > %TMP%NULL
ECHO Cleaning up files........................
    del "\%target%C$ameofyourwebrootFile.exe" /q
    del "%TMP%\NULL" /q
ECHO Done.......................................
 
For a list of computers
 @echo off
net view | find /i "\" | sort > C:NetworkComputers.txt
for /F "delims=\" %%x IN ('type "C:NetworkComputers.txt"') DO (
    XCOPY /y "\SomeserversomefoldersharedfolderWebrootameofyourwebrootFile.exe" "\%%xC$"
    ping -n 10 127.0.0.1 > %TMP%NULL
    ECHO Now executing remote command
    wmic /node:%%x process call create "\%%xC$ameofyourwebrootFile.exe"
    ping -n 10 127.0.0.1 > %TMP%NULL
    ECHO Cleaning up files........................
    del "\%%xC$ameofyourwebrootFile.exe" /q
    del "%TMP%\NULL" /q
    Done %%x
    )
pause
 
 
Enjoy

Hi @ and welcome to the community! :)
 
Just a side note; I'm also having the same problem on my admin notebook. The right click is available on other devices in our environment but not on my own ;)
I haven't contacted support because it's only a minor problem for me, but it would be great if you could give us a feedback when your problem is resolved.

Hey John have you been on this side of the fence? https://community.webroot.com/t5/Business/ct-p/ent0?utm_campaign=community&utm_medium=interstitial&utm_source=community or Contact Business Support? https://www.webrootanywhere.com/servicewelcome.asp?SOURCE=ENTERPRISEWSA
 
Daniel ;)

@ wrote:
Well someone is a lucky person lol. Personaly at home ive been using Eset for a long time now with an Mikrotik router internet facing for packet manipulation/mangeling.
Their management console was a little more tricky and if you didnt get the firewall policies right it was a mission trying to get into a remote node (A little hacking helps ;)).
 
i just tried removing and then rebootign and reinstalling again but to no avail.
I swept the registry keys and deleted the cached GUID {69D72956-317C-44bd-B369-8E44D4EF9802},.
What i do find wierd is that it installs the WRSA.exe in (x86) but the WRusr.dll file sits on SysWoW64.
 
i thought it would have natively installed under C:Program Files.
 
Anoce again mate cheers for the replies.
PS:I hope they supplied beer as well as cake!

 
 
Well there are 2 of them one in SysWoW64 and System32 https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Installation-Folder-and-File-Locations/ta-p/3766
 
Have a goodnight John!
 
Daniel ;)

Well someone is a lucky person lol. Personaly at home ive been using Eset for a long time now with an Mikrotik router internet facing for packet manipulation/mangeling.
Their management console was a little more tricky and if you didnt get the firewall policies right it was a mission trying to get into a remote node (A little hacking helps ;)).
 
i just tried removing and then rebootign and reinstalling again but to no avail.
I swept the registry keys and deleted the cached GUID {69D72956-317C-44bd-B369-8E44D4EF9802},.
What i do find wierd is that it installs the WRSA.exe in (x86) but the WRusr.dll file sits on SysWoW64.
 
i thought it would have natively installed under C:Program Files.
 
Anoce again mate cheers for the replies.
PS:I hope they supplied beer as well as cake!

Yeah i checked as well mate same thing, cheers for the fast replies though hey its good service.

No we are Business WRSA Enpoint, we purchased 80 copies, i have trolled through the management console and through the policy but cannot see a section where i set the password for the Access Control. i also tried unticking the enable right click on the console then publishign the policy/refreshing on my workstation. The reticked box again and republished etc etc.
 
I will do some more reading and see if i can find a command switch to use!
I dont mind if it doesnt work its just that beign the only IT Admin here, i get sent a lot of suspect files.

What do you mean by user Config, is this a policy settings? I try and lock everything down for end users because they have passion fingers and when bored attempt to ruin all my work LOL, ecspecially with crypto doing the round and executing in a users %appdata%.
 
We havnt had a serious infection since i started because the person before me ran everyone as an local Admin in usrmgr.msc. A big no no from me!, yeah they kciked and screamed but in 3 years not one seriosu infection accept for one Conduit.
 
I will go through the Policy again, is there any documentatino abouit creating my own context menu using a switch of the exe file? i have done it for many other things wich point to batch files or created for serarchign directories or dumping a directory to a txt file  such as this.@echo off
del "%temp%Listing.txt"
dir %1 /b /on /s > "%temp%Listing.txt"
start notepad "%temp%Listing.txt"
exit
 
And add a right clic option in regedit.
 
i know it was working but cant remember when it stoped!