Right click Scan Menu not available

Yep submitted a ticket before after my first question.
I did have a look threw the other threads as well.
 
I will just wait for them to contact me when they are availible mate so no stress, i can manage for the time being.
 
Cheers JG

Got the workstation sorted by a fella named James.
 
To correct the error was as follows.
1. Reboot into safe mode/ network enabled.
2. use the -uninstall switch and fill out capatcha, reboot into normall startup mode.
3. Deactivate node on Management Console.
4. Reinstall using -clone switch.
5. Changed PC back to proper naming convetion in Console.
 
Hopefulyl this might help others out.
Im getting james to send me some documentation and command line switches that i can use because for a SysAdmin you really need it for remotley configuring machines hundreds of kilometers away.
 
Once again cheers for the replies.

yes every program I installed WAS monitored which might be the issue.

As I stated, I reverted back to a system image that I created before intalling any software and this time I installed WSA and never touched Revo all together, didn't even install it. the installation of WSA went fine and the right click menu is there 🙂

Yeah i checked as well mate same thing, cheers for the fast replies though hey its good service.

Hey John have you been on this side of the fence? https://community.webroot.com/t5/Business/ct-p/ent0?utm_campaign=community&utm_medium=interstitial&utm_source=community or Contact Business Support? https://www.webrootanywhere.com/servicewelcome.asp?SOURCE=ENTERPRISEWSA
 
Daniel ;)

Just incase any one would like to remotley install, just open notepad and paste the below in and save as Install_Webroot.bat
Run the batch file and enter the remote computername and bingo its done. Just note You could populate the subnet to get a list of computers using the command (net view | find /i "\" | sort > C:NetworkComputers.txt) .
 
 For single computer
 @ECHO OFF
set /p target=What is the name of the Target computer:
XCOPY /y "\SomeserversomefoldersharedfolderWebrootameofyourwebrootFile.exe" "\%target%C$"
ping -n 10 127.0.0.1 > %TMP%NULL
ECHO Now executing remote command
wmic /node:%target% process call create "\%target%C$ameofyourwebrootFile.exe"
ping -n 10 127.0.0.1 > %TMP%NULL
ECHO Cleaning up files........................
    del "\%target%C$ameofyourwebrootFile.exe" /q
    del "%TMP%\NULL" /q
ECHO Done.......................................
 
For a list of computers
 @echo off
net view | find /i "\" | sort > C:NetworkComputers.txt
for /F "delims=\" %%x IN ('type "C:NetworkComputers.txt"') DO (
    XCOPY /y "\SomeserversomefoldersharedfolderWebrootameofyourwebrootFile.exe" "\%%xC$"
    ping -n 10 127.0.0.1 > %TMP%NULL
    ECHO Now executing remote command
    wmic /node:%%x process call create "\%%xC$ameofyourwebrootFile.exe"
    ping -n 10 127.0.0.1 > %TMP%NULL
    ECHO Cleaning up files........................
    del "\%%xC$ameofyourwebrootFile.exe" /q
    del "%TMP%\NULL" /q
    Done %%x
    )
pause
 
 
Enjoy

@ wrote:
I rebooted the terminal server last night and it appears to have fixed the right click and scanning issue on that.

Hi JohnG,
 
Sounds good and thanks for letting us know!
 
Come on back if you have anymore issues!
 
 
Thanks!
 
 
 
 
 

Hello JohnG,

We really appreciate all that information in order to help others!

Thank you so much! 😉

Hi Mike,

Unfortunately I an impatient person and after trying to uninstall it completely using Revo Uninstaller Pro, deleting all traces, rebooting, then I reinstalled it again. Again, there was no right click menu neither for scanning nor safe erase.

So what I did was, I restored back an image using Macrium Reflect where I had just formatted Windows and began reinstalling all my software again, but this time, I didn't install Revo Uninstaller, I feel that Revo does more harm than good, and this time the right click menu WAS there.

I don't know what to conclude out of this but the product is fine don't worry, must be something to do with Revo maybe

Hi JohnG
 
Welcome to the Community Forums.
 
At the risk of stating the obvious have you check the 'Enable righ click scanning in Windows Explorer' setting...just in case it is so how off?  Go to Advanced Serttings (top righ in the main panel) and then select the 'Scan Settings' tab on the left of the page displayed.  The setting yo are looking for is at the bootom of the list on the right of the page.
 
It should be set on by default but sometimes during installation that setting gets lost.
 
Should the above have been already checked out then my apologies for wasting your time and I would then suggest that you Open a Support Ticket and let the Support Team take a look for you as you seem to have trid most of the tings that we would normally suggest and therefore they may need to look at your system directly.
 
Do let us know how this works out for you, and also come bac if you have any further questions.
 
Regards, Baldrick.

Is there a reason your don't have it set to User Configuration?
 
Thanks,
 
Daniel 😉

@ wrote:
As as side note, i think the context menu should have 2 options when right clicking a file/folder.
That should be Deep scan for all *.* and also a Light scan (For right clicking the whole E:*.* drive )? Even an Sandbox right click menu item would be handy as well to run exe files in SandBox.

Now that is an interesting idea. What you should do is go to the Ideas Exchange (link at top of page) and open a Feature Request for that. This gives the rest of the Community a chance to review the idea, comment on it and show support by giving it kudos. The Development Team regularly review this area and whilst there is no guarantee of it being progressed it is a great way to get the idea to their attention...and you never know...maybe, just maybe...;)
 
I recommend that you consider giving that a whirl.
 
Regards, Baldrick