I tried to get support to fix this issue, but they told me the software came from Best Buy and Best Buy has to activate the code. I had purchased the software through a Seller on Ebay for SecureAnywhere with CD in a factory sealed box. After spending an hour on the phone with one department after another from Best Buy, I was told they can't do anything on their end to activate the keycode since it was not scanned at checkout. The keycode is automatically activated only when scanned at checkout.
Bottom line, the software runs fine, there seems to be no expiration and yet Webroot does not have my copy in their system so it is as if the software is not running on their end. My issue with this is if I need technical support from Webroot, they will not show my subscription as active and will not provide help.
Any thoughts as to what you would do about the subscription stating it is not active? I can't return the software to the Ebay seller at this point and the software runs fine.
Best answer by JimM
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