The scan process stopped at 66% and computer freeze at the 66% scanning.
What can I do?....I restarted the computer to post the problem here..
Please Help. Thanks!
Best answer by salutealltodayView original
Best answer by salutealltodayView original
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Please see picture!
I just noticed that windows updated windows defender today...I will try to run it now....if my computer get frozen I will not be able to talk...so I'm saying thank you since now...just in case.
Okay I will read your previous e-mail. Thanks!
The screen of defender is different than yours: in my computer under OPTIONS there is:
"Automatically scan my computer"
"Check for updated definition before scanning"
"Apply default actions to items detected during scanning"
The three items has a check mark...under "Automatically scan my computer" there was the schedule time ..
Do you want I uncheck the 3 items?
I'm very sleepy...I will come back tomorrow to do what you explained...usually I go to bed early and is super late for me!
Thanks for helping me...I will be back Saturday morning
Do I need to uninstall the webroot that was installed this morning oR should I try to run webroot to see if does not freeze at 66% of the scanning??
Just in case...if it freeze I will deal with the problem tomorrow...I'm very sleepy...thanks, thanks, thanks for your help. THANKS!!!!
Good morning...I'm running the WR scan now...let see if pass the 66% scanning.
Yesterday I uninstalled WDefender.
Yesterday night I ran WD and froze again...It froze again today.
So now I will unistall WR and reinstall...I suppose I have to go to control panel and programs to uninstall...is that right?
To remove the Webroot, you can use the control panel, or you can use the Start menu. From the Start menu go to All Programs, Webroot, I think it is the Tools folder, uninstall. There is an uninstall icon in the Webroot listing on the Start menu and it will work fine.
After the uninstall, REBOOT the computer. If you want to, it would not hurt to check the computer to make sure all Webroot folders are removed before your reboot. C:/Program Files/Webroot and C:/Program Data/WBRData can safely be removed,
Re-install Webroot using the PC Download link below (Or the one Daniel gave previously).
I uninstalled defender
I uninstall the WR program and reboot the computer.
I install the WR program
-STATUS: It stopped at 66% for a while but continued then stopped at 90% for a while and now ite scan is finished!!!
It took 25 minutes to scan ...but finally did not get stuck at 66% of the scanning.
Thanks, Thanks...I'm stupid concerning all of this..
Thanks for your big help!!!!
What do you think?
Anything else....no threat detected!!
Should we keep defender uninstalled...anyway it was doing nothing the last couple of weeks and when I run it manually froze my computer...so shoul I keep it unistalled? Th WR people told me I did not need defender anyway!
Shoul I run a second WR scan again to see if go faster?
EDIT: OH no now the screen is white and the cursor arrow changed to a moving circle!
I will shut the computer...
As for Windows Defender, you might try re-enabling it and seeing what it does, but do not be too upset if it still causes a problem. As far as fixing it goes if it still has issues, you might need assistance from Microsoft on that part of things. I would NOT re-enable it yet though... lets make sure everything is good to go with Webroot first!
As for running another Webroot scan, YES! Reboot the computer and start up a fresh scan. The first scan is always the longest so the next one should be considerably faster.
Let us know how the 2nd scan does!
Okay I restarted the computer...the icon of WR says scan is required....now I noticed the shields are in red...I know I have the option to change them from disable to unable clicking on the white/red tab...
Question shoul I run the scan with those shields in red or should i change the shields to enable them before the scan....I don't know!
Question: should I run the scan with those shields in red or should i change the shields to enable them before the scan....I don't know!:(
The items are "Real Time"; Web Shield; and Firewall....all of these shields items are in red
PLEASE HELP ME. THANKS!
It is running and now stopped in the infamous 66% scanning where the record in the green scanning screen reads:
c:program filesmicrosoft officeoffice12groovessystemmode.dll
okay I will take a break to see if the scanning move from 66% again or not....let see what happens.
How long should I be waiting before I shut the computer if I see it still stuck at 66% of the scanning?
I will let you know the outcome...let's see what happens during the weekend. At least the shields are enable and the computer is working.
You guys are very helpful...I'm glad I found this forum.
I don't know to much ...but I feel good to know I will be able to c alm down and come here with my questions.
Wishing you the best! Thank you very much!
Need to update: I called webroot today and they help me too. I told them everything we have done during the weekend.
While I was checking the chdsk the computer was not finding some errors. When web root employee, Johnny S, ran the computer in "Safe Mode" today, the computer showed some errors and began the repairs...and guess what?. Bingo...errors were found and fixed.:D
Then remotely he uninstalled and reinstalled the wr program and scanned the computer again .....the feeling was great when I saw the scanning screen passing the 67% percent of scanning. (That was the point were the computer was freezing!
Thanks everyone that advised me and a big virtual congratulations to Mr. Johnny S in Webroot!
Johnny S...I don't know your last name but I imagine that the S for me means SPLENDID!!!❤️
THANKS!!!! This is how I feel now:D:DTHANKS everyone that answer my questions. I'm very grateful!❤️