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Webroot + Chrome (sigh)



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Userlevel 7
@ wrote:
I have been reading this post as I was having the same problem with chrome not doing anything until I disabled webroot. 
 
However I have just tried turning off the identity shield and opening up chrome again and it seems to have fixed the issue. 
 
So for me at least the problem is with the Identity shield, as I had tried individually turning off the other protection aspects of the webroot with no luck. Not sure if this is the same for everyone else, but worth a try.
Hello Zeusius, and Welcome to the Webroot Community! :D
 
Many thanks for reporting your findings.
 
I looked in the Application protection and all instances of chrome old and new were all checked as protect anyway none were set to deny.
 
My brother also has the exact same problem with chrome and webroot, disabling the identity shield and this also fixed his problem too.
Userlevel 7
Badge +55
Can you look here when Chrome is running to see if it's being Monitored? http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingProcesses.htm also can you tell me what version you are using and if you are using the Developers versions?
 
This is my version:


 
Thanks,
 
Daniel
I have looked and it says there are 8 instances of chrome running and they are set to allow.

Also the version of chrome that I am using is:

33.0.1750.154 m
Userlevel 7
Badge +55
Can you please do a clean reinstall of WSA? Download a Copy Here and make sure you have a copy of your keycode then Uninstall WSA and Reboot and install with the new installer let it finish it's install scan then Reboot once again and please let us know if that corrects your issue also don't import any settings just set it up the way you like after!
 
Thanks,
 
Daniel
Userlevel 1
What did I start ? :catwink:
 
I tried disabling Identity Shield, and Chrome is now back to normal.  I re-enabled it, Chrome went back to sleep.  I re-disabled it Chrome woke up again. However, I do not know how to report the information requested.   I see things like "can you tell me what version you are using?"   Where does it say what version of Webroot one is using ?  There is no Help/About that I can see, Webroot is one of these new-fangled programs which expects you to be psychic (rather like Android apps in that respect).  Help just takes you to an online guide (not much use if your browser isn't working !). And as for "note the version of the Filtering extension that you now have disabled", where is that information hidden please ?
 
Thanks
 
Caravelle
Disabling the Webroot Filtering Extension did nothing for me. I have since uninstalled Webroot and Re-Installed it but this did nothing and it is still causing problems with chrome. So as of now I have got identity shield disabled and have created a support ticket. So we will see what happens.
Userlevel 7
Badge +55
Thanks sorry the reinstall didn't work and the Support Inbox would be the next step so please let us know the outcome as it could help others. Like I said it's working fine here.
 
Thanks,
 
Daniel
Userlevel 7
Badge +55
@ wrote:
Thanks.  I can certainly explain what I do and see on my PC and what I have done in clear terms.
 
I was not aware that the extension thing referred to in this thread is something you find in Chrome, not in Webroot.  And the program version presumably therefore refers to the version of Chrome, which I do know how to find.  I simply disabled the identity protection setting in Webroot itself.
 
Caravelle
 
 
Here you go:
 


 
HTH,
 
Daniel
The reinstall was worth a try as it usually fixes most things, I was simply stating my findings and not trying to be ungrateful. Sorry if it came across that way. When I hear back from support I will let the forum know of my findings.
Userlevel 7
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@ wrote:
The reinstall was worth a try as it usually fixes most things, I was simply stating my findings and not trying to be ungrateful. Sorry if it came across that way. When I hear back from support I will let the forum know of my findings.
Never we just try a few things and the Support Inbox is the last suggestion!
 
Cheers,
 
Daniel  😉
Userlevel 7
Badge +51
You didn't try to reinstall chrome?
Userlevel 7
Badge +55
@ wrote:
Thanks.  I can certainly explain what I do and see on my PC and what I have done in clear terms.
 
I was not aware that the extension thing referred to in this thread is something you find in Chrome, not in Webroot.  And the program version presumably therefore refers to the version of Chrome, which I do know how to find.  I simply disabled the identity protection setting in Webroot itself.
 
Caravelle
 
 
Also to find the version of WSA: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C12_MyAccount/CH11a_ViewingAccount.htm
 
HTH,
 
Daniel 😉
Userlevel 1
Daniel wrote: 
Also to find the version of WSA: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C12_MyAccount/CH11a_ViewingAccount.ht.. Thanks.  As I said I knew where to find the version of Chrome.  But in both cases, the traditional Help/About would have been so much more user-friendly.    All the programs I write have both a Help/About and little mouseover pop-up boxes linked to everything that can possibly be clicked to explain what clicking them does and why you might want to click them.
 
I've now raised a support ticket.
 
Caravelle
Userlevel 7
Badge +51
Have you tried to install chrome in c: Program Files?
Now it is set in ?:users appdata...
Userlevel 7
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Good one @ as I have seen these issues many times and it should be installed in C:Program FilesGoogle or if 64bit C:Program Files (x86)Google
 
Thanks,
 
Daniel 😉
Turning off identity shield solved the problem. I figured I would uninstall/Install Chrome again, to see if it changed anything. Chrome now works with Identity Shield on, strange....
It's currently installed in ...C:Program Files (x86)Google...and as I stated above, is now working fine...
Userlevel 7
Hi RustyNutz
 
Thanks for the further info...so looks like what Petrovic suggested was correct re. this and so well worth remembering.
 
Glad that it is sorted for you.  If you did submit a Support Ticket it would be a good idea to update it with this information so that Support know that you are sorted and also what it was that resolved the issue for you, and so save them some wasted effort.
 
@ if yo have not already yo may like to check out what RustyNutz found and carry out a uninstall/reinstall of Chrome so that it resides in either C:Program Files or C:Program Files (x86)...depending on whether you are running 64bit or 32bit WIndows respectively (as suggested earlier by Petrovic).  Worth a try.
 
Cheers
 
 
Baldrick
Userlevel 7
Hi Zeusius
 
Many thanks for the feedback...it is all useful, and as you say some solution may work in some cases for some users awhilst not for others so having a number of alternatives that are know to have worked is always useful.
 
Much appreciated. ;)
 
Regards
 
 
Baldrick
Userlevel 7
Badge +55
Hello, Zeusisus,..Welcome to the community...where we all are here to support each other with just about anything! Look around join in anytime...

Sherry
Userlevel 1
I  received advice from support to change all the settings under Identity Protection/Application Protection;
if you see any Chrome files set to "Deny" here, set them to "Allow".  
 
As my settings were all on "Protect" I replied asking what I should do. The next reply said:
The issue occurred with the new Chrome update. The updated files since then have been white listed, and you should no longer be experiencing this problem. If you are, please run a scan and Webroot should be notified of the change automatically, without changes to the ID shield. But setting these files from Deny to Allow should resolve this issue completely. If everything is set to Protect, you should not have issues running Chrome. 
I can't find anything in the online Help on this Application Protection function which explains what "Protect", "Allow" and "Deny" are supposed to do, but if the idea of Webroot is to protect me, then "Protect" sounds like the one I should be using.  Can anyone explain in plain English what the difference is ?
 
I have run a scan twice.  Chrome does not work with the settings on Protect.  It does if the settings are "Allow".
 
Back to Support again...
 
Caravelle
Userlevel 7
Badge +51
Hi Caravelle
 
  • Protect. “Protected applications” are secured against information-stealing malware, but also have full access to data on the system. You might want to add financial management software to the category. When you run a protected application, the Webroot icon in the system tray displays a padlock: [img]http://www.webroot.com/En_US/SecureAnywhere/PC/Content/Resources/Images/Icon_lock.png[/img]
  • Allow. “Allowed applications” are not secured against information-stealing malware, and also have full access to protected data on the system. Many applications unintentionally access protected screen contents or keyboard data without malicious intent when running in the background. If you trust an application that is currently marked as “Deny,” you can change it to “Allow.”
  • Deny. “Denied applications” cannot view or capture protected data on the system, but can otherwise run normally.
Read more:
 http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtectedApps.htm
 
 
From WSA support:
"The issue you are reporting is one we are aware of and we are working to resolve it as quickly as possible."
 
Thank you
Best regard, Petr.
 
Userlevel 1
Thank you, but what is the definition of "protected data" ?  I am not being awkward, I am simply trying to get to the bottom of what is being protected here and how Webroot knows what data I want to protect and where it is.  And under "Allow" why would anyone NOT want an application secured against malware ?  I do not know enough about <any> application to trust it, and even if I decided to trust it that would not stop it from being infected after my decision was made.  It just makes no sense to me.
 
I have done some time-consuming experimenting and this is the text of my latest approach to Support:
 
I have gone through the Chrome files set to "Allow", switching them back to "Protect". Chrome continues to work with all of them set to Protect apart from "new_chrome.exe in c:usersmichaelappdatalocalgooglechromeapplication". Setting that to "Protect" stops Chrome from going to any websites.  Caravelle
 
 
I have a pretty stupid question for you then: How do I install Chrome in Program Files?
 
I've been having the same problem as the other folks here and when I try to reinstall Chrome, it doesn't give me any options as to where to install; it simply installs into Appdata.  Any ideas here?
 
Thanks,
 
Blackacre

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