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Webroot SecureAnywhere Antivirus requests admin privileges on startup

L
When I login to my user account on my Win7 Ultimate 64-bit machine, Webroot SecureAnywhere always requests UAC admin privileges with the shadow-box screen.

Is this normal?  Is Webroot installed correctly?
 
Thanks! 
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Best answer by Kit 5 March 2012, 02:14

That is correct.
 
SecureAnywhere will prompt for Administrative priviledges in the event that it is set to run as administrator (which it should never be set to, mind you).  However numerous other things can cause the same symptoms.  For example, if a "PC Tuning" utility or other item disables the service, the same thing will occur. 
 
Since there are enough different things that can cause it, getting in contact with support and running the WSALogs utility will be your best bet.  If you have contacted support but have not yet run WSALogs, you will want to download it here and enter the same email address you used to contact support when you run it.  It will gather system information necessary to diagnose the cause.
 
(edit is to include the support link)
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12 replies

M
Rank
Hello,
 
Sometimes this means that you have compatibility mode turned on for the Webroot SecureAnywhere software. Please try and turn off compatibility mode for our main Webroot application called "WRSA.exe". Below are the steps to access the file.
 
1. Go to Start
2. Go to Computer or My Computer
3. Go to the C: drive
4. Go to Program Files
5. Go to the Webroot folder
 
From here try and right click on WRSA.exe and go to properties and then the compatibility tab. Try and turn off the compatibility mode and then save the settings by pressing "Apply" and then "Ok". You can then try and restart your computer and you should not be alerted by UAC.

Let me know if that works.
 
😉
L
Well compatibility mode wasn't on, but per your instructions I did find a thing that reads "always run this program as administrator", I haven't restarted yet, but I bet that will help.
M
Rank
Hello,
 
Let me know if that works otherwise I would recommend creating a support ticket with us so we can start to troubleshoot the issue.
 
Contact Webroot Support
 
 
L
Nope that didn't work.  I restarted and got the same message.
RetiredTripleHelix
Rank
Userlevel 7
Badge +55
@ wrote:
Nope that didn't work.  I restarted and got the same message.
Then it's best to do as Michael said Contact Webroot Support and they will be happy to help you! Contact Webroot Support
 
TH
Kit
Userlevel 7
That is correct.
 
SecureAnywhere will prompt for Administrative priviledges in the event that it is set to run as administrator (which it should never be set to, mind you).  However numerous other things can cause the same symptoms.  For example, if a "PC Tuning" utility or other item disables the service, the same thing will occur. 
 
Since there are enough different things that can cause it, getting in contact with support and running the WSALogs utility will be your best bet.  If you have contacted support but have not yet run WSALogs, you will want to download it here and enter the same email address you used to contact support when you run it.  It will gather system information necessary to diagnose the cause.
 
(edit is to include the support link)
Kit - Prior Webroot Quality Assurance / Prior Webroot Escalation Engineer
M
If it should never be set to be administrator, then why is it???  I never set it so.  And what is the procedure to cure, it blocks ME from being administrator in my own computer!
S
Badge +1
Is your problem solved ? I have the same problem recently
T
Badge +1
Sorry to bump in but I am having the same issue. I have tried all 3 methods of uninstalling Webroot SecureAnywhere Endpoint Protection. I log into the dashboard to manage the client. I have even set it to unmanaged and still keep getting the message "It is necessary to log in as an administrator to access this feature. I just want to uninstall and reinstall. I have logged a support ticket about the issue I am having but have not heard from support for 3 days. The original ticket from 8 days ago support told me to turn off Windows Security notifications as it is a Windows issue but this did not resolve the issue.

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ProTruckDriver
Rank
Userlevel 7
Sorry to bump in but I am having the same issue. I have tried all 3 methods of uninstalling Webroot SecureAnywhere Endpoint Protection. I log into the dashboard to manage the client. I have even set it to unmanaged and still keep getting the message "It is necessary to log in as an administrator to access this feature. I just want to uninstall and reinstall. I have logged a support ticket about the issue I am having but have not heard from support for 3 days. The original ticket from 8 days ago support told me to turn off Windows Security notifications as it is a Windows issue but this did not resolve the issue.


Sorry for the delay in your Support Ticket @tauro I'll ping our Forum Administrator @LLiddell to investigate what has happen to your Support Ticket.
 Late 2015 ~ 5K ~ 27 Inch ~ iMac ~ macOS Mojave 10.14.6  September is "Leukemia Awareness Month"
LLiddell
Rank
Userlevel 7
Badge +36
@tauro I contacted our support team about this, and they are going to be reaching out to you here shortly.
T
Badge +1
THanks. Yes they have contacted me. I will post solution here later.

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