i have some threats on a folder , after webroot detected they , i try to deleted folder , but show error and can not .
then i try use " permanently erase with webroot " for delete forlder , but again show error .
then i erase quarantine and detection configuration and agaian try for delete folder , but can not .
when i shut down my webroot and agaian try for delete folder , but again can not and show error " error deleting file and folder " : it is being used by other person or program "
could you please help me why i can not detect this folder ?
Best answer by durantashView original
reboot system for any activities not good .
i think you are agree ? yes?
all check many solutions but can not deletec folder .
No , folder is on My desktop .
No , i do not sent new ticket , becuase now i have new 3 tickets and i am waiting for answer Webroot support center .
If you create a new ticket with the following heading I will personally look at it. I am in the office for another 3 hours so I can get started on it right now if you want. Just reply here if you have created a ticket so I can check the support system.
"error on permantly erase with webroot -FAO of Roy Tobin"
Checking the scan logs
I may need some full diagnostic logs
Now Sir Roy answer me and now send diagnotise .
Thank you so much for help me .
Best Regards ,
Moderator: Feel free to reach out to Amit via Private Message for more information.