Getting Unknown Computers popping up in my Webroot account.
I thought about being mean and locking them up, but before i do that i need to figure out why i got another year of service and another 4 computers on my account. I know they dont have access to my webroot account due to amazing password protection, but im worried my account and whoever they are merged somehow. The console says that i have 9 computers protected and half of them isn't mine. I can only have 5 on the account.. whats going on?
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
This can happen quite easily if you uninstall and then reinstall WSA on your computer...it has happened to me. HOwever I am not sayingthat this is the case in your circumstances. First of all check to see what the name sof the registered PCs are...if they are the same name that you recognise then it is likely due to uninstalls/reinstalls...but to check further run a scan on your clearly registered systems, wait a while for the data to synchronise up into the Webroot Cloud and then check to see when a scan was last run on all the 'registered' systems.
If you find that all the suspect ones have non current last dates it is ilkely that they are inadvertant residue from uninstalls and reinstalls, etc. If that is not the case then I would Open a Support Ticket and get the Support Team to check into the back office systems to see if they can track down the who, what, where from & when surround these 'extras'.
Do let us know what you find out...I for one an very interested to know.
when it pops up can't do anything untill I close it but it won't stay closed - help
Welcome to the Community Forums.
Please take a look at this thread & this thread over at the Adobe Support Forums...they relate to what you have posted about, and the 2nd post in the 2nd thread would seem to suggest a way of rsolving the issue.
Hopefully that will help but if not then post back here.
Thanks for precising...that helps a lot, and we can try to tailor the assistance offered to suit your level of technical knowhow 😉.
OK, do you know what version of WInodws you are running? I ask because there are reports on the Web that this issue may be caused by the IE Flash Player for Windows 8.1 for 64-based Systems (with a no. of KB3087916) that may have been automatically installed on your system.
Let me know if that rings a bell with you or if your Windows version is 8.1, and we can go from there if and when yo are next around here.
hope that helps it is getting flustrating trying to go on line. Carol
Hope that you are well?
Thanks...that reply firms up my suspicions as to what the issue is, i.e. itis related to that Windows Update I mentioned previously.
On the assumption that it is you need to go the 'Control Pane'l, then 'All Control Panel Item's, then 'Programs and Features', and finally 'Installed Updates'.
Once there search the list of installed updates for KB3087916 and if you locate it, highlight it and then click on 'Uninstall' (which should be at the top of the page.
See if you can cover that off and then post back, or post back if there is anythiing that is not clear.
Glad to hear that we were on the right track...sometimes trying to track these things down over the ether can be hit and miss.
Having said that I am sorry to say that if you have Windows Updates set to install automatically then Windows will keep trying to install this update over and over again.
So you have two options to try to deal with that:
1. Go back into the Control Panel and to the main Windows Update control applet and on the left you should see a link labeled 'Change Settings'. Select that link and on the next panel displayed, under 'Important Updates' change the setting if necessary to "Download updates but let me choose whether to install them" option. Windows will not then automatically install updates that cause problems but it will let you know when there are updates to install. When it does that you can then go to step 2.
2. In this step when notified that there are updates to install follow the link to get to the Windows Update panel and then select the 'n important updates to install' where 'n' will be the number awaiting installation. Check the list of updates and make sure that the one you have just uninstalled is not being represented for installation (it will be there, I am sure). If it is just make sure that you check all the updated EXCEPT that one.
And then in the case of that one, so as to prevent it being presented again, position your mouse cursor anywhere over the line in the list & right click. That should reveal a small window with the option to 'Copy details' or 'Hide update'. Click on 'Hide update' and it should never bother you again.
Then if you prefer to have updates applied automatically as before just redo Step 1. but in this case change the setting to 'Install updates automatically (recommended)' and that should be you permanently sorted re. this troublesome update...well, at least until the next one...LOL.
If anything is unclear then please post back and I will look to explain further.
Have a great rest of weekend.
Again thanks very much for helping. Carol