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Is Web Root blocking my access to my bank?

  • 15 September 2012
  • 28 replies
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Userlevel 3
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I am trying to update my Quicken online and I can't get in.  Is it because of my bank or do I have to do something on WebRoot to get into my accounts?
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Best answer by slhayes 17 September 2012, 21:33

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Userlevel 3
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I just sent a response on the ticket here is what I sent:
 
The Teatimer removal did not work. It does show in the tray when I download and do the install, but once I restart the computer the icon is no longer in the tray.

As I posted in the community forum the Quicken problem is resolved, it turned out that when I tried to upgrade this afternoon it worked so I called the bank to find out why it wasn't working before. I was told it was Quicken's problem, all people who were using Quicken and Quicken Books had the same problem. That was a relief.

Is there something else I should look for about TeaTimer.exe?
Userlevel 7
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@ wrote:
I just sent a response on the ticket here is what I sent:
 
The Teatimer removal did not work. It does show in the tray when I download and do the install, but once I restart the computer the icon is no longer in the tray.

As I posted in the community forum the Quicken problem is resolved, it turned out that when I tried to upgrade this afternoon it worked so I called the bank to find out why it wasn't working before. I was told it was Quicken's problem, all people who were using Quicken and Quicken Books had the same problem. That was a relief.

Is there something else I should look for about TeaTimer.exe?
It should be the computer that has the Tray Icon missing issue! Then do as MikeR said above! Or did I just get this mixed up as we are dealing with 2 systems?
 
TH
 
Userlevel 7
I sent instructions through the ticket system. :D
 
I am glad the issues were resolved. Let me know if I can help you further.
 
 

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