Best answer by JP_View original
passwords and new keycode
I activated a new keycode about a week ago, but now, if I try to get to my passwords, it says that my keycode is expired. I can't figure out how to get the password management to recognize the new keycode.
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The email address used to log into passwords becomes associated with a specific key code: if that key code expires that user account no longer works. Either a Webroot Mod can fix this or you can Submit a Trouble Ticket . The fix is pretty simple, but we end users cannot do it by ourselves: moving the user account from the old key code to the new key code.
Welcome to the Community!:D
Maybe our Webroot Moderator like
This happens with some frequency, as if a user was to purchase a new key code instead of renewing the exising one.
Do not wait too long before submitting the ticket: there is a limited time of around 2 weeks after a key code expires before the Pasword Manager data becomes unavailable for transfer: you would, in that case, simply need to re-enter all of the data.
I'm sorry for the inconviences but I think thats the only way is to contact support to link your new keycode to your new keycode.
Please let us know if this was fixed or not so that we can help others.
Are you a BestBuy Customer or Webroot Customer? Sorry I didn't ask that question/
Well I've already pinged our Community Manager so lets hope he can check the back end of this issue in the morning. Also another idea is to contact Webroot here.
I'm so sorry you are having this inconvience but I'm sure we can get this resolved soon. Hopefully inn your favor.
If I were you I'd try to call Support and see if they can resolve this or at least esculate it.
Please be abit more patient and we will get the ball rollinng!
Thank you so much for letting us know that Support fixed your issue. This will help others as well!!
Welcome to the Webroot Community.
To do this you will need to contact Webroot Support. Please give them your old and new keycode in the support ticket.
Please let me know if you need assistance with anything else! :catlol:
You can submit a Support Ticket or Contact Webroot Support to move your Password Manager. This service is FREE with a Paid Subscription. Support Ticket System is Open 24/7. I'll also ping
I've moved over your account to your new keycode so your Passwords will be working once again.
Please feel free to let me know if I can help with anything else:cathappy: