Hi! I have had Webroot for a few years new. I recently purchased a new SecureAnywhere Complete from Best Buy because my subscription was due to expire. I have activated the new keycode and my email shows I have 'Access' to passwords along with the new keycode when I look at my account online, however when I log into the webroot toolbar, I get an error 'Unkown email address'. I have tried the toolbar fix as well as uninstalling & reinstalling webroot using the new CD it came with from my recent Best Buy purchase. I have also noticed that within the last year, my PC has slowed down considerably, particularly when web browsing. It has gradually gotten worse within the last few months. Web pages sometimes take rather long to open or sometimes I experience the windows freezing up. My PC recently crashed last week. Is this something Webroot support can fix? I know the Password Manager issue is something Webroot support can likely fix, but what about the slow browsing issues? Is this something often seen by Webroot users?
Thanks for any input on this.
Also, if you do not remember the password to this account, you can use the Password Reset feature.
SecureAnywhere Windows Installer
I am now able to login again using the Webroot toolbar. It still has not helped with the browsing issue, so I will submit a support ticket for that, but thanks for the link to reinstall. That worked for allowing access to Password Management again. Not sure why the CD I just purchased didn't work, but thanks for your help!
Did you have separate consoles?
Thanks again Mike!
Edit: We can always just swap the days to the old keycode as well. No need to worry! 😃