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Update Button is Inactive

  • 25 April 2020
  • 4 replies
  • 309 views

I have a SecureAnywhere "product update" available on my MacPro, OS Catalina 10.15.4, but the UPDATE NOW  button is inactive.  HELP!

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Best answer by TripleHelix 26 April 2020, 21:20

Hello @strickl56 

 

Yes there are many issues with the Mac client as you can see on the forums and all we can suggest is that you Submit a Support Ticket to see what they can do for you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and it could take up to 48 hours.

 

Thanks,

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4 replies

Userlevel 7

Hello @strickl56 

 

Yes there are many issues with the Mac client as you can see on the forums and all we can suggest is that you Submit a Support Ticket to see what they can do for you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and it could take up to 48 hours.

 

Thanks,

Thank you! I will do that now.

Userlevel 1
Badge +1

Just received a Product Update Available window today.  Update Now button not responding. Have checked and activated Full Disk Access and the update button is still not responding.  I am running mac os Catalina 10.15.4.  Is this newer version of Webroot SecureAnywhere suppose to be compatible with Catalina 10.15.4?

HELP! 

Userlevel 7

Hello @Joaniebaloney 

 

Yes it should be please see here: https://community.webroot.com/webroot-secureanywhere-for-macs-18/full-disk-access-problem-343103?postid=358057#post358057

 

And here: https://community.webroot.com/webroot-secureanywhere-for-macs-18/full-disk-access-342891?postid=358031#post358031

 

Also here if and when you get the new update: https://community.webroot.com/webroot-secureanywhere-for-macs-18/mac-version-9-1-2-121-feedback-343980

 

If you don’t get it in the next couple of days then please Submit a Support Ticket and they will help you sort it out.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and it could take up to 48 hours.

 

Thanks,

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