The other problem I'm having is the webroot password manage app for firefox wants me to use the old password to log on not the new password.
I have closed firefox cleared cache and cookies restarted the pc and still having the problem.
P.S. This was post to support and they wrote back on how to change my primary email.
Best answer by bogeyman459View original
well, alrighty then! it's still to early for that in Texas, but you have yourself a good night!!
Hi Triple Helix
To get a better understanding of what's really going on with what I am experiencing please see Maybe.jpg...
and then Guess Not.jpg...
due to the fact that this is some sort of password problem on the Webroot side i can not submit a ticket. i input my email & it goes to the password page, any input there just clears the password field
Welcome to the Forum! I need to tell you to remove your email address for Security purposes Please...
Hopefully we can get this straigthened out for you with our technical support team!
Its better if you do it ..so Thank you!!
but i took care of that issue, thank you so much!
We all help eachother out in this Forum Community!:D
due to this password problem i can not submit a ticket. i can get past the input email page, but the input password page just clears the field when i "submit". please see these ideas
those were from an expired account... some screenshots from the new account
Yes, that was the way i removed the duplicate Redacted-PC (that showed up after a complete system recovery) as well as the Laptop-PC shortly after it went through a system crash. I was hunting everywhere for a cure to the password problem and I found something that i wasn't looking for so i decided why not?
this idea has just occured to me and i am now fairly certain that this particular problem lies in the way the browser webroot toolbar interacts with the system. i am having the exact same problem as in the previous thread i posted "can not access program on my system" which had been solved (but only temporarily). i have uninstalled and reinstalled the toolbar. and it works good for the first time i log in, after that it's gone back to the oldest password i ever started with.
yes, that is exactly what i mean not a restore or (i didn't even know this one existed until Windows 8.1, a "refresh") which is a cross between the restore and the recovery... the refresh reinstalls the OS without effecting any user documents. it DOES however completely overwrites Program Files and Program Files (x86) thereby eleminating any programs you may have installed, unless you installed those programs somewhere under UsersUSERNAME.
the recovery was from the partition, not the 1 time only dvd's i was allowed to create
i just did use another browser on that link, but that "start here" button sent me to a place i had already been, perhaps a phone call is in order??!? lol
Sorry I couldn't help more,
i just sent support an email with all of the pertinant links in this thread, if i don't get a response within a couple of days i will certainly give them call, thanks for that link, i didn't know a phone # for Webroot!
Here's the latest update
Sent: Tue 08/26/14 05:22
Your case has been created.
Case Number: 00289745
Status: 1. New
Subject: toolbar interaction with the webroot system
Thank you for contacting Webroot Software. We have received your request and your case will be assigned to a Webroot Support Engineer. We will respond to you as soon as possible. If you have a critical issue, or if you would like to receive an update on your case, please call for further assistance. Be sure to reference your case number, found in this email, when
speaking with the Support Engineer.
I'll be sure to keep the Webroot Community apprised of this situation as it develops
Also take a look at this screen shot for a teensy weensy bit more clarification.
I'm happy to know that your persistance in this issue is paying off, for you are feeling a whole lot better! And of course knowing that Baldrick and TripleHelix, Our Forum gurus assisted delingently regarding this issue.
Please let us know when this problem is resolved so that we may help others.
We appreciate all your feeback in this matter greatly!
Have a nice day In Texas!
Thank you! I will have a great day as long as you promise to do the same!!?! :)
Thank you! It's good to know that there are buffed up people in this community that can 'push' 😉 stuff around!!?! lol