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How do I stop the Windows 10 nag popups?

  • 13 November 2015
  • 36 replies
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Every 12 hours or so Webroot puts up this annoying popup telling me that it supports windows 10.   How do I stop this?  I get offended when I've paid for software and it starts nagging me without me being able to stop it.
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Best answer by TripleHelix 19 June 2018, 23:44

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36 replies

Userlevel 7
Badge +56
I just got word that we're turning this campaign off so you should stop getting the popups. I'm also having them investigate why it is showing up repeatedly, as once you dismiss it once it shouldn't be coming back again. Sorry for the annoyance!
Userlevel 7
Badge +56
I can empathize, as a longtime hater of popups. The new scourge is those modal boxes that pop up on websites when you visit, trying to get you to sign up or take a survey. In fact Lithium recently proposed us testing out a beta survey program, but it uses one of those modal popups so I refused.
Userlevel 7
Badge +56
I think the reason this is touching a nerve Theresa, is that we've had a similar issue in the past with the personalized security report popping up too often. So there's a history behind it 🙂

I have passed on the suggestion of having a way to opt out of any in-product messaging, as that is a very popular request.
Userlevel 7
Only to the very sad and misguided, Nic...there are more important things in life for one to worry about. LOL!
Userlevel 7
Badge +56
Those are bad too - but these ones just pop up as soon as the site loads, and won't let you click on anything else until you dismiss them. The ones that interrupt your closing the tab are even worse, IMHO.
Userlevel 7
? Ok, I know which ones you mean.  I do NOT use instagram, but once in a while I want to see a pic that was posted on it.  They often have one running... you can see the content requested START to load, and then it gets blocked by the overlay demanding you sign in or sign up.
 
Do not DARE enable that here please!  That would chase off a lot of the OP's that come here just for one quick simple question.  
Userlevel 7
Badge +63
@ wrote:
Not Windows nags, WEBROOT popups. I want them to go away. I have unchecked the option for startup. They just come up and overlay the screen.
 
HOW DO I SHUT THIS OFF?
 
 


See here: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Annoying-notification-showing-several-times-a-day/m-p/322771#M31850
Hello ?
 
Welcome to the Webroot Community.
 
Sorry about the popup you're experiencing. I received the same popup but after clicking on it (which opened a Webroot webpage) it has not returned. Have you tried that? Just a suggestion. Maybe others will chime in and have others. :)
 
? or ?, do either of you know other ways to stop the WIN10 popup?
 
BD
 
Badge +8
@ wrote:
Every 12 hours or so Webroot puts up this annoying popup telling me that it supports windows 10.   How do I stop this?  I get offended when I've paid for software and it starts nagging me without me being able to stop it.
Hello @,
 
I can honestly tell you that I have been using Webroot for many years and this is the first time that I have seen a popup. I simply clicked the right corner of the box to close it and it hasn't returned.
 
I believe that because so many consumers are concerned as to whether or not Webroot will work with Windows 10, they wanted their present customers to rest assured that if you were thinking of taking advantage of the free upgrade to Windows 10, they do not need to change anything about their Webroot program.
 
I hope that helps you.
 
Theresa
Userlevel 7
@_Smith wrote:
Hi Everybody & @,

Can I Suggest something which I am sure has not been tried so far. It might be that Webroot or Windows 10 might not be completely supporting each other as Windows 10 is going on regular updates for the time being.

If we uninstall Webroot and then reinstall it and run it using the compatibility with Windows 7 or Windows 8 . I am sure that it should not popup.

Well , May I have the opinion about this. ? I beleive it should work.
Nope...WSA is FULLY WIndows 10 compliant and I find it hard to believe that Micorsoft would be doing something that means that WSA has a problem running under Win 10. The various early version of v9 were assiduously tested by the beta testers here and in fcat even though the website has only recently changed to say 'Windows 10 Compatible' or words to that effect I believe that the first Windows 10 compliant version was v9.0.0.67...but I may be just a few digits out re. that.
 
I therefore very much doubt that a WSA reinstall will have any effect whatsoever, at least not by design.
 
Baldrick
Userlevel 7
Badge +56
Yeah it was resolved before you joined, but probably still a touchy issue to many 🙂
Userlevel 7
@ wrote:
I can empathize, as a longtime hater of popups. The new scourge is those modal boxes that pop up on websites when you visit, trying to get you to sign up or take a survey. In fact Lithium recently proposed us testing out a beta survey program, but it uses one of those modal popups so I refused.
Nic, do you mean those REALLY annoying ones that come up when they detect your mouse heading up to the close tab button?  I have seen that used a bit recently, and it is incredibly annoying.
Userlevel 7
@ wrote:
Which "ones that come up when they detect your mouse heading up to the close tab button"? I must be missing out as I am not seeing anything like this...LOL! :(
Trust me @ my friend, you are NOT 'missing out' LOL!  
Userlevel 7
Badge +56
Don't worry, I will never let that happen here!
Userlevel 7
I think you will find that Webroot uses this kind of pop-up VERY rarely.  I do not think I have seen more than two over the last year, so yes, while it can be a hassle to HAVE to click to get rid of it, you will NOT be seeing that sort of pop-up very often.
Userlevel 7
Which "ones that come up when they detect your mouse heading up to the close tab button"? I must be missing out as I am not seeing anything like this...LOL! :(
What solution did the tech give you when you called the toll free phone number ? What pop-up blocker do you have installed ?
Once again anothercalifornian.................what was the information the tech gave you when you called the toll free Webroot phone number ? Also, what pop up blocker are you currently using ?
You are not interested in getting rid of the pop-ups. You just want to moan and groan and waste bandwith. You have been asked to provide the information the Webroot tech gave you when you called the toll free phone number. You have also been asked what pop up blocker you have. Since you are not capable of answering simple questions that were prompted to actually help you, you are simply seeking attention.
Userlevel 7
Badge +62
@ wrote:
Thanks @ for replying.
 
As Nic has mentioned, Webroot has stopped the popups. I will have to disagree with @'s statement about this being advertising though. If this were a popup for another company or different product from Webroot then I would agree. But software devs. use popups to display information about THEIR OWN PRODUCT all of the time. Microsoft being one. (Have you upgraded to Windows 10 yet? popups and icons in sys. tray, etc.) Many others as well.
 
BD
I totally agree with you @..I couldn't of said that any better!;)
Userlevel 7
Badge +62
Well I can think of other programs that uses a pop up as well. LIke System Mechanic and CCleaner..just to name a couple that I have encountered in the last 2 days!
 
Edit: Besides Webroot is taking care of this so I don't understand all the commotion:@
I will have to respectfully disagree with you again ?.
 
The WIN 10 popup has everything to do with the current system considering Windows is pushing, and pushing hard (with nag screens, popups, and system icons, I might add. Is Windows not legitimate paid for software? ) to get their users to Upgrade to Windows 10. Many have taken the upgrade but have also had many questions relating to the upgrade and how it pertains to Webroot (hence the WIN 10 popup). Also, the very first time I received the popup I did nothing and it went away after a few seconds on it's own, so it wasn't forcing you to click anything, really. Like others and I have said, there is many other legitimate, paid for software that employ popups for a variety of reasons. I pay for Acronis software, it shows me popups for other products they sell quite frequently. iObit is another.
 
We'll just have to agree to disagree. ;)
 
BD
Badge +8
Why is this still being thrown around? @ has stated that the matter is closed and Webroot has removed it. If anyone would like to reboot and see if it is still an issue, then please write back. But to be redundant, it happened to me once this a.m. and I closed the box and it was gone and never returned.
 
I feel for those who say that it won't go away, but if you would kindly reboot, you may be surprised or may have to be a little patient.
Theresa
Badge +8
Before my time, ey? Ok, that would make sense. Thanks @
 
@ wrote:
I just got word that we're turning this campaign off so you should stop getting the popups. I'm also having them investigate why it is showing up repeatedly, as once you dismiss it once it shouldn't be coming back again. Sorry for the annoyance!
 
 
You need to pass on to your decision makers that if they are going to put advertising pop ups in software that their customers have paid for they also need to implement a setting to allow the customer to turn off all said advertising.  It's not ethical to force paying customers to waste time viewing advertising if they don't want to.  It's also not good for your business as it tends to give your company and it's software a bad name.

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