password mgr inactive after renewal

  • 15 April 2015
  • 1 reply
  • 833 views

I renewed several weeks before expiriation.  The password manager worked fine until today.  When I logged in I recd message that account was inactivated.  I have tried numerous times to activate in the webroot module.  I tried uninstalling the password manager. Nothing has worked.

1 reply

Userlevel 7
Badge +62
Hello sirieener,

 

Welcome to the Community Forum,

 

You have to Contact Support so that they can transfer your Passwords to the new account. This happens when you renew with a new keycode. So submit that ticket ASAP if this is the case.

 

 

Please let us know if this gets resolved or not.

 

Kind Regards,

 

 

 

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