Renewed webroot yesterday, when I try to login to password manager say my account is deactivated?
I updated my Webroot yesterday and now I can't login to my password manager. Any help or suggestions? I have rebooted several times, to see if it would take but no luck.???
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Please submit a Trouble Ticket to have Webroot Support take a look. In most cases as long as the old key code expired within the last two weeks, they are able to transfer the Passwords account from the old key code to the new key code and have all of your saved data still there.
In cases where the saved data is not able to be saved/tansferred, you will still have the Password Manager re-enabled but you might have to re-enter your websites into it.
Is your renewal directly through Webroot or do you renew through Best Buy?
Did you actually renew the existing key code or did you purchase a new key code?
Is your software showing that you have the correct amount if time remaining?
I am sorry for the questions, but this will help me know how to help you the best!