I can’t login to Webroot Wifi Security. When I try, I get the message “Wifi Security can’t connect. Please check your internet connection and try again”. There is no internet connection issue - I am posting this with the internet connection that I have.
I have never had an issue logging in until I recently extended my subscription for 1 year. When calling in, I was told that my subscription has been extended on my current e-mail account, but I have no way of seeing whether that has happened - my Webroot Secure Anywhere account tells me I have a number of days remaining, but my Wifi Security account says nothing about a current subscription or how long it has to go (though I renewed to December 2020).
Not sure why it’s so hard to extend a subscription or get a solution to this. I understand things go wrong sometimes, but I would expect this kind of issue to be solved fairly promptly after having paid for the service. If it’s not, then I’ll be moving to another product sadly, as it has been a great experience up to now.
Any ideas for fixing this issue would be greatly appreciated