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Webroot® Legacy Products (2011 and Prior) KB

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Uninstalling older Webroot Software not WSA   If a previous version of Webroot security software, such as Spy Sweeper or Webroot 2011, is installed on your computer, these instructions can assist you in removing it.  (Note: These instructions do not apply to Window Washer or Prevx.) These instructions require that you restart your computer several times. For convenience, you may wish to print them. Part 1: Uninstall previously installed Webroot Security software via the Control Panel Note: If you receive an error during this step, or if you are unable to complete this step for any reason, please proceed to Part 2. Follow the correct steps for your Operating System. Windows XP: Click Start, then click Run. In the Run window, type appwiz.cpl , then press Enter on your keyboard. Windows Vista/Windows 7: Click Start, or the Windows icon . In the search field, type appwiz.cpl , then press Enter on your keyboard. Windows 8: Move your cursor to the bottom right of the screen to open the Charm Bar menu. Click Search, type appwiz.cpl , then press Enter on  your keyboard. This opens your Control Panel to the list of all programs currently installed on your computer.   Scroll down the programs list until you see the older Webroot security product you want to remove.   Select that Webroot entry and click Uninstall/Remove.   Confirm any messages to uninstall the program.   Once the uninstall process has finished, restart your computer. If you no longer see the legacy Webroot product on your computer after restarting, you are all done.  However, if the standard uninstallation process encountered a problem, please continue with these instructions.   Part 2: Create a System Restore Point Note: We strongly recommend that you perform Parts 3 through 5 ONLY after creating a System Restore Point, described in this section. Ensuring that the Windows built-in System Restore feature is enabled, and that regular restore points are created, can be very valuable in the event that restoring to an earlier time is needed. If you are unable or do not wish to create a restore point, skip to the next section. Windows XP: Navigate to Start > All Programs > Accessories > System Tools > System Restore > Create a restore point. Windows Vista or Windows 7: Navigate to Start > right-click Computer > choose Properties > select System Protection from the left panel > and choose Create. Windows 8: Press the Windows key + E to open Windows Explorer > click the Computer tab on the top ribbon > choose Properties > select System Protection from the left panel > and click Create.   Part 3: Run the Webroot utility CleanWDF.exe After you have created your System Restore Point, download and save the Webroot CleanWDF.exe removal/cleanup tool to your Desktop. Click the link below or copy and paste it into your Internet browser’s address bar: http://download.webroot.com/CleanWDF.exe Note: Running CleanWDF.exe can benefit those who previously installed or were running Webroot Internet Security Essentials/Complete. It can also benefit those who may have had, or are still running, the legacy Webroot Desktop Firewall software. This program should be removed, as it is no longer supported. Double-click the CleanWDF.exe utility to run it.   Click the Clean button to begin the cleanup process. This process runs very quickly. If Webroot firewall drivers are detected, they will be removed and you will receive the dialog: "Webroot Desktop Firewall Removal Completed. You must restart your system. Click Yes to restart now, or No if you plan to restart later." We recommend you restart our computer now. If you simply see a dialog that reads "Webroot Desktop Firewall Removal Completed," click OK, then click Close and proceed to the next section.   Part 4: Run the Webroot utility WRUpgradeTool.exe Download and Save the Webroot WRUpgradeTool.exe cleanup utility to your Desktop. Click the link below or copy and paste it into your Internet browser’s address bar: http://download.webroot.com/WRUpgradeTool.exe Note: Running WRUpgradeTool.exe can benefit those who have installed or attempted to install Webroot security software, and may still have remnants of installed files. Such files may interfere with the current installation attempt. Double-click the WRUpgradeTool.exe utility to run it, and follow the prompts to start the uninstall process.   The cleanup process is finished when the last line in the window reads "Removal procedures have been completed." Click Close.   If prompted to restart your computer, we recommend you do so now.
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