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Can't unistall SecureAnywhere from Mac OSX

  • 20 January 2013
  • 64 replies
  • 3971 views

Hello,
I've been trying for hours to uninstall an expired trial of SecureAnywhere that keeps annoyingly prompting me to register.
 
Every time I drag to the Trash or try a tool like AppZapper, it says I can't uninstall because SecureAnywhere is running.
 
So then I go to Activity Monitor to kill the process. That seems to work for a moment, but then SecureAnywhere is running again.
 
Please help.
 
Thanks,
Jack
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Best answer by akim 24 January 2014, 18:54

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64 replies

Userlevel 7
Badge +56
Hello ? and Welcome to the Webroot Community!
 
Well this is an old thread and things probably have changed since ? posted his suggestion in 2013. If you like please contact Webroot Support and talk to one of the Mac experts!
 
Via the Ticket System: Webroot Customer Service Ticket
 
By Phone in the US:
 
Call 1-866-612-4227
M-F 7am?6pm MT
 
Or from another country: https://www.webroot.com/us/en/support/contact
 
Thanks,
 
Daniel
Read first and last pages could not see anything helpful MikeR's responce was a little patronising it Mike you regergitated the information on Webroots helps page, that said IT support is usually stating the obviouse to us users whoi have done something stupid :-D
 
~snip Sudo commands are bad at best with common users and not recommend, it's best to contact Webroot Support snip~
 
apples solution worked to uninstall for me and I too had tryed draging to trash and and appZapping.  I really should have read that email from you guys saying upgrade before updating MacOS
 
Hope this helps and Mike no had fealllings your responce led me to finrd this sollutiuon.
Userlevel 7
that method is going to leave behind parts of the software.  Please do not remove webroot in this manner.  There are a lot of files that are located on the machine not in the application folder and the application support folder.  If you are having trouble removing WSA then please contact our support team as we have the correct method and commands to remove all of the program.
Thanks,
 
Hi,
 
Here's my technique in removing webroot on my mac.
 
1: Open your finder Navigate to Application Folder.
2: Locate your webroot software, right click on it, select get info, you need to scroll down locate Sharing and permision make sure that everything is in " read and write permission after that try to delete the software you can used (Command+Delete) on your mac keyboard or you can just right click then move to trash.
3:If it works, Press (alt"option ") keys on mac keyboard location application support Remove any traces of webroot.
4: Then Navigate to your Macintosh HD( your internal hard drive) go to Library/Extensions removed webrootsecureanywhere.kext.
5: Empty your Trash then restart your mac.
 
 
......and I did say NOT to mention it! 😛  pmsl.....   it happens to the best (or in my case the worst! ) 😛
Userlevel 7
Tony,
I was writing a program for us to use at work and mistyped one... everything on my Desktop was deleted including the program I was writing lol.  Luckily I had a Time Machine backup or i would have been really upset.
 
@ wrote:
.... Unfortunatly I cannot give out the uninstall terminal commands online as this would be a huge security issue.  ....
 
Not to mention a mistyped "sudo" and waive bye-bye to the wrong kernal extension!  ;)  (says the voice of inexperience! 😛 )
Userlevel 7
Hello everyone!
I am sorry that you all are having a hard time with uninstalling Webroot.  Unfortunatly I cannot give out the uninstall terminal commands online as this would be a huge security issue.  However,  Please feel free to call us or setup a support ticket.  If anyone has any other questions please do not hesitate to ask.
Thanks,
 
Userlevel 7
Badge +62
Hello beck,

Do you have Webroot icon in your upper right hand corner of your desktop? Are you able to right click to open Webroot and click shutdown? Then follow my instructions below or go here http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1992&

If you still can't uninstall Webroot then I'd advise that you issue a Support Ticket and they will sort this out for you. I've uninstal Webroot in safe mode before but I wou recommend this if you are not familiar with your Mac. Here's the link for Support
https://www.webrootanywhere.com/servicewelcome.asp

We don't mean the Dock which is usually located at the bottom of your screen. You want the menu bar in right hand corner.

Hope this helps,

Kind Regards,
Userlevel 7
Badge +56
Hello and Welcome to the Webroot Community!
 
I will ping a couple of our Mac experts so that they can help you! @ @ @ 
 
Thanks,
 
Daniel 😉
Hi, I also am trying to uninstall webroot from my mac airbook and don't know what you mean by the 'menu bar' so I can follow your listed actions for turning off the program in order to remove it.  If you mean the dock, that option doesn't appear when I right or left click on the icon.
 
Thanks in advance.
 
beck
Userlevel 7
Badge +62
Hello lindalinda,
 
Welcome to the Community Forum,
 
Sorry to hear you are having difficultites. Can you reboot your Mac? Then please try to follow these instructions below.
 
 
To uninstall Webroot SecureAnywhere, follow the instructions below.
  1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.
  2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.
  3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears. Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled. There is no need to restart your computer.
If this doesn't work then please go into Safe Mode and uninstall Webroot from there. If you still have problems then Contact Suppot free of charge with an active subscription.
 
Hope this helps!
 
Best Regards,
 
Hi - same problem ... can't get rid of it and it sticks to my desktop and won't move - close - or delete.  I've managed to shut down the process but ....it....keeps...coming....back.  Is there a fix?  thanks for any help anyone can extend,
L. 
Userlevel 7
Badge +62
Hello ehumphrey,
 
Thank you for the feedback by getting back to us. Greatly appreciate this because it will help others in similar circumstances.
 
Have a nice day!
Just reporting back-- after getting the pop-ups to stop, I was eventually able to get this fully resolved with the help of a remote session with the Mac expert tech at Webroot. He had to do some command line stuff in a terminal... sorry I forgot what is was! How useless of me.
 
I was watching him enter the commands and was thinking huh, that's what you need to do, ok! He said he would send me the commands so I didn't make an effort to copy them down. I forgot about it and I assume he did too as I don't have them.
 
Ah well, short answer, tech support is needed to console in to get the installation working properly.
Userlevel 7
Badge +62
Hi!

Can you open the Activity Monitor located in the Launch Pad and force Webroot to quit? And try to follow instructions in uninstalling Webroot again.

Edit: You might want to issue that support ticket! If you haven't got Webroot in the menu bar.
Hi Sherry,
 
I don't have any Webroot Icons in the Menu Bar
 
Also, when I try and drag the icon into the trash, i get the message "The item "Webroot SecureAnywhere" can't be moved to the trash because it's open"  and I can't close it (see original message)
 
plan B???
 
SC
Userlevel 7
Badge +62
Hello and Welcome to the Community Forum, @ 
 
 
I also have a Mac and I haven't a problems when following the instructions, Reboot the Mac first ok?
 
To uninstall Webroot SecureAnywhere, follow the instructions below.
  1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.
  2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.
  3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears. Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled. There is no need to restart your computer.
If this doesn't work then please go into Safe Mode and uninstall Webroot from there. If you still have porblems then Contact Suppot free of charge with an active subscription.
 
Hope this helps!
 
Best Regards,

 
Hi all, I'll add my name of mac users who can't uninstall the "Green W".  My problem is that when I try and drag it to the trash, it says "The item "Webroot SecureAnywhere" can't be moved to the Trash because it's open".  So I try and force-quit it and it doesn't respond.  If I try and open it, I get an error message saying "The application "Webroot SecureAnywhere" can't be opened.  -600"
 
so, I can't close it, can't open it, and can't delete it.  Eek!!!  Any help would be appreciated.
Scotland Chuck
Userlevel 7
Badge +62
Hi ehumphrey,
 
Thank you so much ..there seems to be the problem of Mac users not being able to uninstall  Webroot.
 
I really appreciate you posting back..
 
Will be waiting for a response whenever you can.
 
 
Best regards!:D
 
 
Sherry,
We're still on Mavericks but moving to Yosemite later this week. Yay, I'll finally be rid of thes SMB/Windows share problems!
 
I had the same problem as others-- the persisten pop-up that would just report an error after entering the license key, the inability to uninistall via the desktop methods-- right-clicking on Webroot in the Applications folder>send to trash, nor by dragging to the trash. Trying to open the Webroot application to see if there was anything I could do there just resulted in the pop-up coming back.
 
As I noted, I will attempt to uninstall now that I have the processes stopped and reinstall after updating to Yosemite. I'll report results as I get them!
Userlevel 7
Badge +62
Hello ehumphrey,
 
Welcome to the Community!
 
Sorry to hear about your frustrations.
 
I'm not an expert with Mac commands. But I had to uninstall Webroot recently and I was able to uninstall Webroot from the safe mode without any problems. I am also running Yosemite with WSAC. without any issues.
 
Please do let us know what Support does for you for this would help alot of Mac users,
 
 
Best Regards,
 
Thank you,:D
I know it's been several months since anyone posted, but I have the same problem so I thought I'd throw in my 2 cents for anyone getting this forum in Google results (as I did this morning).
 
EDIT: I suggest that only ADVANCED users attempt the following.  Serious damage COULD happen if done incorrectly.   For the average user, it would be best to have assistance of a Webroot Support.  (shorTcircuiT)
 
I followed what Web-Rot, Transcendev, gedaso, and theblueone4040 did. Thanks! For you Google searchers, here's the synopsis. As root:
ps aux | grep Webroot  (to find the process #s)
kill process # (kill each number for the daemons too - WSDaemon and WFDaemon)
chmod -x /Applications/Webroot SecureAnywhere.app/
chmod -x /usr/local/bin/WFDaemon
chmod -x /usr/local/bin/WSDaemon
 
So that got the annoying zombie pop-up to stop harrassing my user, but I couldn't delete the files and subdirectories with plain old rm -rf. Crazy to be root and be denied permission to folders (is this a Mac 'nix thing?) So even at the command line, I couldn't get rid of Webroot stuff!
 
But wait! At the suggestion of a learned colleague, I used rsync. Create a tempory empty folder, then rysnc it to /Applications/Webroot SecureAnywhere.app/ using the delete option:
 
rsync -r --delete tempempty/ /Applications/Webroot SecureAnywhere.app/
 
And boom done! Use carefully! I assume if you're following this and understand it, you'll be careful using rsync --delete !
 
So now my user can get back to work until Webroot tech support gets back to me. I submitted a ticket this morning but in the meantime I had to do this so she could work. I can understand earlier poster's frustration. As a sysadmin, to be logged in as an administrator/root, and yet be denied the ability to remove software or delete files/directories is an unpleasant feeling. I feel like when one is root, one should take no guff from software like this. From the GUI, meh, okay, protect users from themselves, but at the command line? Maybe there's a good reason, but it is frustating.
 
All that said, I have no problems with our Windows installations, and will be giving the Mac installations another shot as we upgrade to Yosemite and re-install the latest Webroot for Mac. Will report back if there is good info from tech support.
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Badge +62
:DHello,https:///t5/user/viewprofilepage/user-id/20596, I also have an Mac with WSAC installed on it. You can launch Activity Monitor and shut down the Webroot down first and Drag and drop files associated with Webroot to the trash.
 
But mostly my advice would be to issue a support ticket right away with support remotely handling this uninstall and reinstall. If you've really want to handle it correctly without frustrations let Webroot Support do it for you.
 
Don't give up yet they are your best bet for uninstalling Webroot properly, via install.
 
So sorry for your issues here, My WSAC is running without a hitch with Mavericks OS,
 
Best Regards, Sherry
 
Sorry forgot to mention Welcome to the Webroot Forum Community where we all are here to help and support.
I also had the issue of getting repeated prompts about "installation failed" and needing to re-enter the code, and being unable to kill/uninstall Webroot Antivirus.
 
I followed the suggestions posted by user Web_Rot a couple of pages back.  In my case, there were three processes running that I had to change permissions on before I could kill them and then uninstall:
  • /usr/local/bin/WFDaemon Webroot Mac Web Filter Daemon
  • /usr/local/bin/WSDaemon Webroot Mac Security Daemon
  • /Applications/Webroot SecureAnywhere.app/Contents/MacOS/Webroot SecureAnywhere
I'm reasonably happy with Webroot on my Windows PC's, but the Mac version is appaling.  I won't be reinstalling it until Webroot demonstrate they have half a clue about OSX.  Officially posting a method to remove the broken software that actually works would be a nice first step.  Developing software that didn't need these sort of hacks in the first place would be vastly better.

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