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Explorer.exe using up to 300mb RAM.



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@ wrote:
@ wrote:
   That is very true David.  It only seems to be affecting a small minority of users...which is unfortunate.
 
 
Yep, it's true! Working on Windows 8.1. (Update 1) 64bit with WSA onboard I have no issues with the high usage of RAM by the Explorer.
It is unfortunate that some users experience this problem :(
Being that some  Windows 8 64 bit users are affected and others are not means that this issue is what could be called 'intermittant'.  If it affected all Win 8/64 the problem would be much easier to ID and fix affecting only some users vastly complicates things to isolate just what variable exactly is causing it.
Userlevel 7
Well, I could be wrong, but a bug that is not caused by environmental factors would present itself to all users.
 
Given that you had not installed other software, that might still be software conflict.  What is tne #1 most common thing that makes different Windows 8 computers different?  Hardware drivers.  There still remains a possibility that the bug is related some other specific variable or software on the affected machines.
 
Or...it might have nothing to do with all that, however there does have to be a reason some people are affected and most are not.
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Hello dante_nfs, Great news, Thank you for reporting back with this information, so glad this update of 8.0.4.73 has solved your issues .

Have a nice day!
Where do I get the new version? I still have 8.0.4.70 and 320 mb RAM use!
Hi,
 
thanks for the quick reply! Yes I have the latest version- just installed it today for the 1st time. I read a number of posts in the thread but there are a lot so probably missed important stuff. I installed it on my laptop (win 7) and the issue isn't there. I'm impressed with the software otherwise so will continue with the trial and consider a purchase in the next couple of weeks.
Userlevel 7
Hi hivonzooo
 
Indeed, it looks like the latest release has resolved the issue for some user but not all...which is why this appears to be such a tricky issue and that it is taking the Development Team an unusually long time to resolve.
 
Regards
 
 
Baldrick
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Badge +56
Thanks Lucas for the excellent break down so in the end there's really nothing wrong? Like we can put it to bed sort of to speak?
 
Thanks again,
 
Daniel 😉
Yeah, many thanks for the reply TechToch!
 
OK, I'm afraid Memory/RAM is very much a black art to me, tech neophyte as I am 😞. And I know that it is acknowledged by those observing this apparent memory boost that it is not affecting performance in any observable way.
 
However, I still have a question. It remains a fact that those using Win 8.1 are seeing an enormous increase in Explorer memory being recorded in Task Manager when they activate WSA. One poster on Wilders (who incidentally has just been banned from there for being a general all-round troublemaker!) has surmised: I assume without pagefile WSA is forced to use ram (edit: read "memory!) ... My 'guess' is they rely on hiding their processes within explorer and pagefile to keep them seemingly small, and lite.
 
Can you possibly comment on this? That is, if it is not too complicated to explain in a forum post.
 
Thanks!
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To add what Muddy said and the person that got banned it started here: http://www.wilderssecurity.com/threads/webroot-secureanywhere-discussion-update-thread.364655/page-2#post-2381424 and with his self assumed credentials you would think he would know or at least know and break it down like Lucas did right? IMHO
 
"Systems Engineer, Fortinet Certified Network Security Professional(WIP), Security Specialist - Cloud+, Security+, A+, (ISC) HCISPP CBK." Daniel
Userlevel 7
Thanks for the clarifications Lucas! 
@ 
Right! Now I understand 🙂. This is more or less exactly what Joe said on a post in Wilders a while ago, but I wondered if I had understood him correctly after your initial explanation. With your update, things are now very clear.
 
Thanks!
Userlevel 7
Explorer`s memory usage will spike dending on what the system is doing. For example if your copying a lot of files/moving files. I would only be worried if it stayed at 300mb for long periods of time. Windows 8.1 task manager is quite informative, you could create a log of explorers memory usage over a certain time period but unless its staying at 300mb I wouldnt worry about it.
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@ wrote:
Update:
I have also opened a business support ticket under this issue and they are investigating.
Great to hear!
 
Daniel 😉
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@ wrote:
Update:
I have also opened a business support ticket under this issue and they are investigating.
Any news @ on this issue?
 
Daniel
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Hello ZockerFreak and Welcome to the Webroot Community Forums! 


 
As there is an issue but there is no need to uninstall WSA unless you have low amount of RAM I see no effect when using it on my Win 8.1 x64 with 2GB of RAM.
 
HTH,
 
Daniel
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Badge +56
@ wrote:
@Triple Helix & PIInfinity THX for your welcome :)@Triple I am a new user of WSA. Yes on my PC and Laptop ist RAM no problem! I have a tablet and here is RAM a problem. This problem is strange . I hope that a solution can be found.
Thanks for the extra info but is your Tablet 64bit as far as I know it only affects Win 8.1 64bit? Can you please check to make sure?
 
Thanks,
 
Daniel
Userlevel 6
@ wrote:
Lucas has answered the Question and the issue only showed up on Win 8.1 x64 I didn't see any issues with Win 8 x64 and it continues with Win 8.1 Update 1 x64 so as Lucas said and Joe Microsoft must of added some extra protection with Win 8.1 x64 I will see if I can get any info I can share from my Microsoft MVP channels and hopefully they can point me to an article so wish me luck!
 
Daniel
My experience was the same as you stated, showed up after the Win 8.1 upgrade. Good luck! Looking forward to seeing what you find!
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They know of it and be sure they will find a fix and include it in one of the next Builds. I just asked for an update and will let everyone know.
 
Cheers,
 
Daniel 😉
Userlevel 7
@ wrote:
Lucas has answered the Question and the issue only showed up on Win 8.1 x64 I didn't see any issues with Win 8 x64 and it continues with Win 8.1 Update 1 x64 so as Lucas said and Joe Microsoft must of added some extra protection with Win 8.1 x64 I will see if I can get any info I can share from my Microsoft MVP channels and hopefully they can point me to an article so wish me luck!
 
Daniel
Spot on Daniel, the finger points at something changing on the MS front between Win 8 and Win8.1, and if it is something fundemental then of course Webroot will be looking to react but it may not be a simple something to deal with, hence why time is being taken to get to the bottom of this.
 
I think that we have had the input from Webroot via Lucas, and at this juncture the question is fundementally answered as to why.  Now we have to see what transpires next.
 
Baldrick 
Userlevel 6
@ wrote:
 
 
There seems to be some confusion with my post. Some here said that neither MBAE nor EAM seem to inject into explorer. That may be right but that was not what I was intending to say. WSA causes this memory behavior in many third party 64bit applications. Most people don't see it on Win 8.1 x64 because the only affected program for most is explorer. The other native 64 bit processes of Windows are probably not monitored by Webroot and hence there is no issue with them.  
 
........ this seems to be an issue with 64 bit processes that are monitored by Webroot,
 
 
I have not seen any other 64 bit processes (non Microsoft) being effected on my 64 bit system. Could you please provide details on these other 64 bit processes?
 
Sorry, but I think Lucas addressed the issue in your post and gave excellent explanations both times. Perhaps you may want to open a support ticket or maybe call Webroot tech support. Here you will find the phone # for tech support, you can also submit a ticket as well: http://www.webroot.com/us/en/support/contact
The Webroot support team is the best tech support around and they are there to assist all of us. 
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Nothing to report at this time sorry. :(
 
Daniel
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Try forcing the installation of .27. My computer with the explorer.exe RAM usage doesn't have the issue anymore. I've noticed that my home computers don't seem to be updating automatically to it. It was issued to fix a CPU usage issue for business customers, but it has other unnamed fixes in it. It is not a beta.
 
http://anywhere.webrootcloudav.com/zerol/wsainstall.exe
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Mike the Consumer & Business version is up to v8.0.4.42 now and I don't think that's the solution as I continue to have issues with v8.0.4.42 and I tried the Business version also.
 
Daniel
 


 
 
Userlevel 7
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@ wrote:
Hi AndersF
 
At the risk of being shouted down for saying it...I would not put too much store by the System Analyzer...it is provided as a facility and if I am perfectly honest I put my faith in other tools when it comes to assessing RAM usgage on my system.  That is not to say that it does not have it uses but in this instance I would rely on something else to give you the relevant information.
 
Regards
 
 
Baldrick
I have to agree with Baldrick it's just a Tool and if Windows itself telling you well that would be a different story as I have Win 7 x64 with 16GB of RAM. I just ran System Analyzer and it doesn't show on my system. 
 
Daniel ;)
 

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Hi Shawn,
 
Joe knows about it and he said it's on his list but anything you can find would be great and it's only Win 8.1 x64.
 
Thanks,
 
Daniel

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