Best answer by shorTcircuiT
View originalHow do I uninstall Webroot Filtering Extension
The Webroot Filtering Extension is slowing my computer way down. To the point where things time out before loading. How do I disable, uninstall the filtering extension?
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Userlevel 4
Submitted.@ wrote:
@
Please submit a Trouble Ticket to have Webroot Support gather data. They are still working on things, trying to improve efficiency, so as far as I know all additional data they can collect will help us get a better product, one that we wont think a need to turn part of it off.
Userlevel 7
?
Please submit a Trouble Ticket to have Webroot Support gather data. They are still working on things, trying to improve efficiency, so as far as I know all additional data they can collect will help us get a better product, one that we wont think a need to turn part of it off.
Please submit a Trouble Ticket to have Webroot Support gather data. They are still working on things, trying to improve efficiency, so as far as I know all additional data they can collect will help us get a better product, one that we wont think a need to turn part of it off.
Userlevel 4
I've noticed the slowdown as well using Chrome and disabled the WRSA filtering extension in Chrome which seems to have taken care of the problem.
Userlevel 7
No worries. If there was NO chance that anyone was seeing it, and the release would not be for another couple weeks... you would be quite right.
:)
:)
Userlevel 7
+34
?Quite right David, I should have realised what was happening. Looking forward to the new version.
Userlevel 7
+34
Thanks nic - thought it might not be too far off but today is a lovely surprise! Sorry I posted now! 😳
Userlevel 7
? We put this out yesterday due to a few posts that looked like a FEW users may have received the code early. What they were describing matched what we would expect to see after this goes out to everyone.
SINCE a FEW users may be affected, it is better to let them check for it, as well as give them the other available options as well.
SINCE a FEW users may be affected, it is better to let them check for it, as well as give them the other available options as well.
Userlevel 7
+56
The release that has the checkbox should be going out today, if all goes well.
Userlevel 7
+34
? I think that the KB article is misleading for most users since it refers to unchecking the box for "Active browser extensions" under Firewall/Web Shield. I suspect that this this is only possible with beta versions of WSA; the release version doesn't have that option (at least mine doesn't - v 9.0.2.21).
As an aside, it seems to be taking for ever to get this change into the release version; perhaps though the the KB article is a sign of things to come! 😉
As an aside, it seems to be taking for ever to get this change into the release version; perhaps though the the KB article is a sign of things to come! 😉
Userlevel 7
Thanks! Go ahead and follow the directions of the KB Article if you need to, though you may be able to disable the extension simply by click on the Chrome 'three bar menu" at the upper right, select More Tools, and then Extensions.
If you have been using the Filter Extension before without a problem, please do submit that trouble ticket. Webroot Support needs to document as much as they can in order to find and fix a problem.
If you have been using the Filter Extension before without a problem, please do submit that trouble ticket. Webroot Support needs to document as much as they can in order to find and fix a problem.
Chrome
Userlevel 7
Hello there, welcome to the Community!
There has been a change in the filter extensions in how to disable and remove them. Please see THIS KB Article for more information. You MIGHT be able to disable them yourself in the Browser settings, Extensions / Addons but you may need to follow the directions in the KB as well.
If I may ask, what browser are you using? I am getting reports from users of Chrome that they now have a slowdown in that browser only. If you have been using the Filter Extention all along, and only now are having issues with it and a slowdown, please submit a Trouble Ticket so that Webroot Support can gather information and submit it to the Dev's so that the issue will be fixed.
I hope this helps!
There has been a change in the filter extensions in how to disable and remove them. Please see THIS KB Article for more information. You MIGHT be able to disable them yourself in the Browser settings, Extensions / Addons but you may need to follow the directions in the KB as well.
If I may ask, what browser are you using? I am getting reports from users of Chrome that they now have a slowdown in that browser only. If you have been using the Filter Extention all along, and only now are having issues with it and a slowdown, please submit a Trouble Ticket so that Webroot Support can gather information and submit it to the Dev's so that the issue will be fixed.
I hope this helps!
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