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How do I uninstall Webroot Filtering Extension

  • 9 September 2015
  • 37 replies
  • 3096 views

The Webroot Filtering Extension is slowing my computer way down. To the point where things time out before loading. How do I disable, uninstall the filtering extension?
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Best answer by shorTcircuiT 9 September 2015, 14:01

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37 replies

Userlevel 7
That is really weird...I have never come across that before...I may have to give it a try again myself but the last time I tried, which was recently, there was no issue.  :S
Userlevel 4
@ wrote:
You could certainly try that approach.  In fact that was the approach taken in relation to the Password Manager under Firefox whilst sorting it out working under Mozilla's new rules was in progress.
 
Give it a try and see whether that works for you...the manual 'tweak' works for whaever version of the extensions you want to use it for.
 
Regards, Baldrick
It shows "attempting to downgrade, OK" but appears that it doesn't because nothing new in the list and/or the newer version is still intact.  Maybe I have to delete the new version first?
 
Nope, it won't allow downgrading nomatter if one deleted the newer version or not but will allow the installing of latest version.
Userlevel 7
You could certainly try that approach.  In fact that was the approach taken in relation to the Password Manager under Firefox whilst sorting it out working under Mozilla's new rules was in progress.
 
Give it a try and see whether that works for you...the manual 'tweak' works for whaever version of the extensions you want to use it for.
 
Regards, Baldrick
Userlevel 4
@ wrote:
OK, well I thought from what you were saying previously that you were interested in trying this on Windows 7 where you did not have the extensions installed...now what am I missing?
 
If you have the extensions installed then there is no need to install them again unless the version installed is anterior to the version you have in the Webroot folder, in which case you can delete the extension that is installed in Chrome, and then drag and drop the newer version into the Extension Manager, after which you should then enable the extensions concerned.
 
Regards, Baldrick
No, I thought that the extension was also used in W7 Chrome as well.  I've had some strange issue with Chrome lately and this is just another.
Ha, at least I know how to do it from W7 now!  I wonder about downgrading to an older version, would that work without slowing down the browser?
Userlevel 7
OK, well I thought from what you were saying previously that you were interested in trying this on Windows 7 where you did not have the extensions installed...now what am I missing?
 
If you have the extensions installed then there is no need to install them again unless the version installed is anterior to the version you have in the Webroot folder, in which case you can delete the extension that is installed in Chrome, and then drag and drop the newer version into the Extension Manager, after which you should then enable the extensions concerned.
 
Regards, Baldrick
Userlevel 4
@ wrote:
Hi wptski
 
OK, if you want to try the workaround to get the Webroot extensions (this works for Password & Filtering ones) you can try this;
 
Navigate to C:ProgramDataWRDataPKG...note that this is a hidden folder and so you will either need to adjust the settings using the Control Panel's Folder Options to view such folders, or you can use the programdataWRData commend in the Search field under the Start Menu and then select the PKG folder from the list provided.
 
Then, open the Chrome Extensions page in the browser, and at the top of the page check Developer Mode to be 'On'.
 
After that for the Web Filtering extension you open the 'Chrome' sub folder, and from within that you drag the following file to the Extensions page:
 
      CHROME_1.n.n.nn.crx
 
Note that there may be a number of Chrome_ files in the folder so always drag 'n drop the one with the highest version no.
 
After the drag 'n drop await the message that one is trying to install a new extension to which you should answer 'Install'.
 
Once the extension has been installed uncheck the Developer Mode and enjoy...you should now have the extension working under Chrome.
 
I have done this for Windows 7, 8, 8.1 & recently for Windows 10...and it works...at least for me. ;)
 
Not the official way of getting it installed but I hope that helps?
 
Regards, Baldrick
At first I grabbed the wrong file version and it said I was downgrading, went grabbed the other file.  It did nothing as it's the same version as the disabled version already installed.  Did I miss something?
Userlevel 7
Hi wptski
 
OK, if you want to try the workaround to get the Webroot extensions (this works for Password & Filtering ones) you can try this;
 
Navigate to C:ProgramDataWRDataPKG...note that this is a hidden folder and so you will either need to adjust the settings using the Control Panel's Folder Options to view such folders, or you can use the programdataWRData commend in the Search field under the Start Menu and then select the PKG folder from the list provided.
 
Then, open the Chrome Extensions page in the browser, and at the top of the page check Developer Mode to be 'On'.
 
After that for the Web Filtering extension you open the 'Chrome' sub folder, and from within that you drag the following file to the Extensions page:
 
      CHROME_1.n.n.nn.crx
 
Note that there may be a number of Chrome_ files in the folder so always drag 'n drop the one with the highest version no.
 
After the drag 'n drop await the message that one is trying to install a new extension to which you should answer 'Install'.
 
Once the extension has been installed uncheck the Developer Mode and enjoy...you should now have the extension working under Chrome.
 
I have done this for Windows 7, 8, 8.1 & recently for Windows 10...and it works...at least for me. ;)
 
Not the official way of getting it installed but I hope that helps?
 
Regards, Baldrick
Userlevel 4
@ wrote:
Hi wptski
 
No worries...no, not turn it off but add in the extension into the Web Filtering  Extension. That is what I meant.
 
When you go into Chrome are you seeing the extensions in the Extensions Manager, or not?  If not then they are not installed, but I suspect that what you are referring to is the web filtering driver which is recently introduced.
 
Regards, Baldrick
Aren't we talking about the "Web Filtering  Extension" here or something else??  In Chrome Extension Manage in W10 Chrome the Web Filtering  Extension is there which causes the problem but in W7 Chrome it's not.
 
In W7, Web Filtering  Extension, add extensions, searched for Webroot and no filtering extension shows.  How do/would one add the extension in say, W7 Chrome just as a test?  Maybe there isn't a W7 compatiable extension yet?
Userlevel 7
Hi wptski
 
No worries...no, not turn it off but add in the extension into the Chrome Extension Manager. That is what I meant.
 
When you go into Chrome are you seeing the extensions in the Extensions Manager, or not?  If not then they are not installed, but I suspect that what you are referring to is the web filtering driver which is recently introduced.
 
Regards, Baldrick
Userlevel 4
@ wrote:
Hi wptski
 
I think that you either follow David's suggestion, bearing in mind it is the weekend or if you are desparate to get the extension installed in Chrome then we can try the work around that has been posted previously in relation to that.
 
Regards, Baldrick
Work around?  You mean turn it off?  I'm not desparate just curious.
Userlevel 7
Hi wptski
 
I think that you either follow David's suggestion, bearing in mind it is the weekend or if you are desparate to get the extension installed in Chrome then we can try the work around that has been posted previously in relation to that.
 
Regards, Baldrick
Userlevel 4
@ wrote:
When you do have the time, follow up, and let them know what time it was, roughly, when you noticed it had returned.  They are will likely want to gather some logs, so I would suggest you do not clear browser history cache or anything like that. Just let it sit for the moment if you can until you can contact them.
I'm on a dual boot with W7 Pro/W10 Pro.  In W7 with Chrome there isn't a web filtering extension installed and I checked that I do have the latest version.
Userlevel 7
When you do have the time, follow up, and let them know what time it was, roughly, when you noticed it had returned.  They are will likely want to gather some logs, so I would suggest you do not clear browser history cache or anything like that. Just let it sit for the moment if you can until you can contact them.
Userlevel 4
I actually did that twice!  Once to ask if they fixed it and they asked me to call when/if it returns.  I then told them that it did but I don't have the time at the moment.
Userlevel 7
You can go back into the Trouble Ticket and let them know that the problem has returned.
Userlevel 4
@ wrote:
They probably fixed it.  I have heard they they can use WSA Complete's System Optimizer or CCleaner, both of which can clear the browser cache, cookies, history, etc.  It seems that the issue with the Chrome extension has to do with it not liking a lot of junk that really should be removed anyway.  
 
Webroot is working on it to make it work better so that we don't have to remember to get rid of the junk in order for things to work, but it is a good idea to do it anyway.
 
 :)
It's back!!
Userlevel 7
They probably fixed it.  I have heard they they can use WSA Complete's System Optimizer or CCleaner, both of which can clear the browser cache, cookies, history, etc.  It seems that the issue with the Chrome extension has to do with it not liking a lot of junk that really should be removed anyway.  
 
Webroot is working on it to make it work better so that we don't have to remember to get rid of the junk in order for things to work, but it is a good idea to do it anyway.
 
 :)
Userlevel 4
Tech Support replied that they want me to call to do a remote for my problem.  I figured that I'd have to enable the extension so I'd have the problem when I called.  I enabled the extension but don't have the problem now!  Maybe it'll come back after a restart/reboot or maybe they fixed it????
Userlevel 4
That worked till I restarted once or twice and the problem returned so I again disabled the extension.  I passed that along to Tech Support also.
Userlevel 7
Badge +62
@ wrote:
@ wrote:
The Tech Support suggestion to download/install/run CCleaner seems to have worked.  I ran the cleaner and reenabled the extension and no slowness was noticed so far.
Really?  How every interesting.  I really do not quite see why that would stop the slow down of the extension, but it is a bit early yet for me to be doing cognitive thinking.
 
Thank you really very much for letting us know!  Whatever the reason it worked doesn't really matter, it gives us a better method to use here before we need to send users on to Support.
 
Kudo's and glad it is working better!
Hi Webrooters..
 
i agree David it's odd that cleaner would help the Webfilter but it's great to know. I used it last night after reading this post. Not much of a change for me..but yet I'm not having much of an issue ..LOL 
Userlevel 7
@ wrote:
The Tech Support suggestion to download/install/run CCleaner seems to have worked.  I ran the cleaner and reenabled the extension and no slowness was noticed so far.
Really?  How every interesting.  I really do not quite see why that would stop the slow down of the extension, but it is a bit early yet for me to be doing cognitive thinking.
 
Thank you really very much for letting us know!  Whatever the reason it worked doesn't really matter, it gives us a better method to use here before we need to send users on to Support.
 
Kudo's and glad it is working better!
Userlevel 4
The Tech Support suggestion to download/install/run CCleaner seems to have worked.  I ran the cleaner and reenabled the extension and no slowness was noticed so far.
Userlevel 7
Thank you for letting us know!  We always appreciate knowing when things are working better.
 
Keep an eye on the Community as we know there is an issue with the Extension slowing down Chrome.  Webroot is working on it, so you may want to re-enable the Extension once things are working better.  You are better protected with it on.
 
Cheers  :)
Thanks to everyone for the help. I was able to disable it from the extra tools / extension option and seems to be going a lot faster, like normal.
Userlevel 4
Interesting reply from Tech Support. They said that they ran into the same issue today while on another user's PC. They said to download CCleaner and run it, it took care of the problem without disabling the extension.

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