notice not connected

  • 29 September 2015
  • 2 replies
  • 18 views

Why do I get a notice once in a while telling me I am not connected to Webroot?  I clik to "connect" on that page and it does nothing.  When I go to do a scan it works? 

2 replies

Why do I get notices telling me I am not connected when I am connected and can do scans?
Userlevel 7
Hello garyandellen, and Welcome to the Webroot Community.
 
Please take a look at the following two threads, and it may be best to do a clean install (it's easy), as shown there. And please let us know if this fixes it for you, or if you've any questions.
 
 https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/I-cannot-connect-to-internet-and-get-an-error-message-quot/m-p/181763#M12281 
 
 https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Cannot-connect-to-cloud/m-p/176303#M11162

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