Ok...want to switch to Webroot from Trend Micro but unless I get this issue resolved it won't happen. The computer seems to freeze up to the point where the mouse runs at a crawl for about 5 mins. Now 1 cause at least seems to happen when I open Task Manager. Prior to install it would open in about 2 seconds. Now it takes 20-30 seconds and Task Manager process itself is running at about 23% CPU for that time. I then can barely move the mouse most of the time or do anything else on the PC. notice the Task Manager icon is blue rather than green so does that mean that Webroot has taken control of Task Manager? I added Task Manager itself as an exception to Allow but it seems to make little difference. Absolutely ruined a presentation I was running the other day.
Turn off Realtime and Web Shield and it opens fine. What can I do to resolve?
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I/We just didn't know there was a download to be able to but I'm happy just to have WSA run fulltime!
But this could be put into the PUG and even maybe update the KB aritcle or even make a new one?
Thanks for the new info!
Good idea! I will look into doing that here in a bit.
Thanks Anna! I've checked all available Windows, browser, and Webroot updates. I'm running Microsoft Windows 10 Pro (Version 10.0.16299 Build 16299), Firefox Quantum 59.0.2 (64-bit), and Webroot v188.8.131.52. I just tried to open my task manager, realized that it was not responding and tried to close it, but it was too late... 😞 had to do a hard shut down again. I can hit up support again and see if there's anything else they recommend doing.
By the way, sorry I haven't replied to your messages sooner. I somehow have my notifications turned off so when someone responds to posts I no longer get an email notification; I'll have to look into that.
Thanks again for your help!
Thanks for the update. Let us know what they say. They last told me
"We are currently investigating this issue but any updates on this will be posted as an agent release in the forum.
This forum is available here: https://community.webroot.com/t5/Product-Releases/bd-p/ProductReleases"
That was a little over 3 weeks ago.
I'll try them again and see if I get another answer.
If you find that it's working fine in Firefox, let me know and I can check my add-ons/extensions. If you also find the same thing, add it to the list 🙂
The kudos issue is most likely caused by an ad blocker/privacy extension like Ublock or the like. Whitelist the Community in those type of addons and you should be able to kudo again. Same thing happened to me using Ublock Origin and, possibly, Privacy Badger. (Can't remember and not at my PC right now) ;)
I am not having a kudos issue in Firefox. I'd check your extensions? Because Ghostery or/and Privacy Badger can cause an issue.
Then I was able to Kudo again. ;)
So it seems that it is different extension/plugins causing this for different users. That's odd. :@
But at least this should point you in the right direction.
Thanks for your findings. I actually went through each of my add-ons/extensions and found that neither of them was casing the issue, but rather an option I enabled in Firefox for tracking protection. Once I hit 'Disable protection for this site', the kudos button worked again.
What that actually did was add 'https://community.webroot.com' as an exception to the tracking protection.
So now I can keep my tracking protection and give kudos to people!
Thanks for letting us know. Glad you got it figured out. :D
The odd thing is, I have Firefox's tracking protection enabled as well, but I have no exceptions for the Webroot Community website. So it seems that everyone's setup must just be a little dfifferent in some aspects that the root cause of the Kudos issue is different for different users.
Thanks for posting, it will help others who may have the Kudos issue, and I have learned a few new things about Webroot, too, which is always cool. ;)
Take it easy,
I see the file is not on the server anymore so can you check into it please?