Webroot turned off , showing message numerous times on slide in notification action center



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Userlevel 4
if you run a scan or just open webroot the message slides in wright away, but all the programs I tested yesterday this did not happen, thoughts ? thanks Scott and have not heard anything back from webroot support.
Userlevel 7
Badge +62
No problem..your are welcome.. This issue has a few links circling around doesn't it? 😉
Userlevel 7
Badge +36
Thanx for the link Sherry, I somehow missed this one?
Userlevel 4
Hi , I have a post on Microsoft community and was told by microsoft support to remove webroot and enable windows defender and messages will stop and they did, then after numerous other antivirus trials ( Avast, Eset ,Sophos,  Vipre, Bit defender) I could not make the message pop up only webroot so far, thanks Scott
Userlevel 7
Badge +62
Hi acooldozen & Good Morning,
 
This was posted earlier in this thread by TripleHelix.
 
.......other AV's are having the same issues. https://www.google.com/search?q=security+center+windows+10&ie=utf-8&oe=utf-8&gws_rd=cr&ei=_wnbVuXTFo...
 
Userlevel 7
Badge +36
Mornin' All.....................Can anyone point me to any other AV's that are displaying the same/similar security notifications. I am unable to locate any? Also there is nothing pointing to this problem on Windows 10 user forums which seems unusual?
 
Userlevel 7
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@ wrote:
OK, I guess you already removed picture ? are you going to ask tech support again or am I suppose to ? Scott.
If none of the Webroot Staff reply that I pinged then I will contact them internally to see what's up as some have this issue and some don't.
 
Daniel
Userlevel 4
OK, I guess you already removed picture ? are you going to ask tech support again or am I suppose to ? Scott.
Userlevel 7
Badge +56
If you did already then I guess no need! :( Can you remove the picture or edit out your email address please! Maybe we can get some info on this from one of Webroot's finest! ? ? ? ? ? ? ?
 
Thanks,
 
Daniel 😉
Userlevel 4
OK Daniel I did that all already ran logs and sent them to support and they said they had no way of fixing this problem yet, do you want me to do it again ? thanks Scott.
 
Removed picture as it had your email address in it and for security reasons!
Userlevel 7
Badge +56
? Scott can you please Submit a Support Ticket to Webroot so they can get this documented? Before you do that can you please have WSA installed and running and do a few scans and reboot then run this Log Gathering Tool and put the same email address in that you will contact support with and in the ticket tell them you have uploaded WSAlogs as well as the link to this thread!
 
WSALogs Download Link:
http://download.webroot.com/wsalogs.exe
 
Thanks,
 
Daniel 😉
Userlevel 7
Badge +36
I am getting the notifications on 2 laptops using wireless setup. Both Windows 10, version (OS Build 10586.164). One is 32bit and the other 64bit. Both upgraded with a clean install.
Userlevel 7
Badge +62
Scott...I wouldn't think that would matter with whether you had an upgrade or clean install 
Userlevel 7
Hi Scott
 
I have two upgraded devices; one from Windows 7 (a Desktop system) & the other from WIndows 8.1 (a tablet device). The former is Ethernet connected to my router the latter uses WiFi...none are exhibiting the issue. :$
 
There seems to be no rhyme nor reason as to what device it strikes...there obviously must be something but nothing that is apparent to us at present. :(
 
Regards, Baldrick
Userlevel 4
I have a laptop  and a tablet which was upgraded to windows 10 from 8.1 and both have webroot complete and both don't show this message problem, wright now I can find it on mine my Father's and my sister's, all desktop computers all upgraded to windows 10 , two from windows 7 one from windows 8.1, none have a fresh install of windows 10, thoughts ? Scott.
Userlevel 7
Badge +62
@ wrote:
Hi Sherry, I really don't want to use Windows defender I don't have much faith in it, I will wait till about 6pm to hear back from daniel if he is busy then I will reinstall Webroot and turn off Windows Defender, just so you know all the computers that I know have this problem are desktop computers and are running on a etherent cable not wireless, thoughts ? thanks Scott.
Hi Scott,
 
 I also use ethernet cables.  I wouldn't know if that would have anything to do with  the wireless setup?
Userlevel 4
my UAC was set to third setting don't dim desktop but I just checked it and it was all the way up to always notify , I did not change this ? thoughts Scott.
Userlevel 7
Badge +62
@ wrote:
Hi Sherry
 
That is an interesting thought, and perhaps one worth exploring as a temporary solution...if it works. But there is an underlying issue at play here for some users. The puzzling thing is, as you say, why this is not affecting all users.
 
I am wondering if it could be something due to UAC...I have UAC switched off as I use another security app to cover that angle...perhaps a left of field idea but at this stage I would say that any sugegstions should be looked at...like the Registry tweak you have mentioned.
 
BTW, do you have UAC switched on or off?
 
Rgards, Baldrick
Hi Baldrick!
 
I have UAC enabled with one of my sytems running W/10 and I do not get any of those messages. As I don't have third party
security for that PC. This is also a interesting point though!
Userlevel 4
Hi Sherry, I really don't want to use Windows defender I don't have much faith in it, I will wait till about 6pm to hear back from daniel if he is busy then I will reinstall Webroot and turn off Windows Defender, just so you know all the computers that I know have this problem are desktop computers and are running on a etherent cable not wireless, thoughts ? thanks Scott.
Userlevel 7
Hi Sherry
 
That is an interesting thought, and perhaps one worth exploring as a temporary solution...if it works. But there is an underlying issue at play here for some users. The puzzling thing is, as you say, why this is not affecting all users.
 
I am wondering if it could be something due to UAC...I have UAC switched off as I use another security app to cover that angle...perhaps a left of field idea but at this stage I would say that any sugegstions should be looked at...like the Registry tweak you have mentioned.
 
BTW, do you have UAC switched on or off?
 
Rgards, Baldrick
Userlevel 7
Badge +62
Hi Scott!
 
Well that's interesting...I quess the best thing to do is wait for Daniel...I just don't understand why some of us get these popup sa Daniel, Baldrick and myself have not gotten these pop ups.
 
I'm just wondering if you went here to use this registry fix to see if you will still get these popups since you are trying to see what works or not.https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Run-WSA-alongside-Windows-Defender-on-Windows-8-Windows-8/ta-p/23058

 
Just a thought? Otherwise we will have to wait for Daniel. As he knows more then I...
 
? do you have anything to add?
 
 
Userlevel 4
Hi Sherry, here is the what I did today, I installed Sophos home antivirus and turned off windows defender and no pop up messages for two hours, so now I removed Sophos and Windows defender is on again, I will wait till I hear from you or Daniel before I put Webroot back so that if there is anything different you want me to try, let me know thanks, Scott.
Userlevel 7
Badge +62
Good Morning Scott,
 
I'm not sure I can answer that as I feel Daniel can better advise you if you should install a different AntiVirus for testing. Normally we just work with Webroot. But lets wait and see..
 
Thanks for checking that all out for us.
Userlevel 4
good morning, Daniel and Sherry, well it didn't work pop up messages are back, to recap with webroot removed and windows defender running no pop up messages ,but then turn off windows defender and reinstall webroot then messages come back that say windows defender and webroot are both turned off, next thing I was going to try is remove webroot then let windows defender start up again, then shut down windows defender then install a different program like Avast or Eset to see how windows 10 reacts to these programs, thoughts ? thanks Scott, I will be in and out today so I will check for messages through out the day, both of you have a good day, Scott.
Userlevel 7
Badge +62
@ wrote:
@ wrote:
OK , good night all, get back to everyone tomorrow 3/10 with updates if there is any progress with problem, Scott.
Goodnight and sleep well!
 
Daniel ;)
Have a goodnight! See you tomorrow! 🙂

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