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Firefox Password Manager toolbar no longer works



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Userlevel 1
I called them about this issue over a month ago. Safari has the same problem as Firefox. Not able to use password manager for safari and have to use old version of firefox. I have a trial of dashlane as do others. I hope webroot gets this message from all of the unhappy users that have paid for something their are not getting. I am going to ask for a refund if this is not fixed soon.
Userlevel 4
Badge +7
@said Webroot would get back to us later this month, two weeks ago.  There are still several days left in October.
 
I check frequently because I have computers with Firefox updates turned off on just so I can access my passwords (at least that is working now), but I do want this fiasco to come to an end so I can update.
 
Userlevel 2
It's really incomprehensible that this has gone on this long with little to no feedback from Webroot! :-(
 
Userlevel 3
Badge +5
Sure glad I reverted back to Ver 60 of FireFox because this issue has gone on too long Thank You
Userlevel 7
Badge +23
Greetings PVaddi, anxiously awaiting some; any feedback, on when we can expect the Password Manager to be up and running.
Much obliged for your timely reply,
Robert
Userlevel 7
Badge +55
@ wrote:
Go to the folowing site https://ftp.mozilla.org/pub/firefox/releases/ and download ver. 60 backup your data and uninstall ver 62 now install ver 60 and password manager everything should work as designed.
No thanks and it doesn't help non-techie people so it's best to wait for the fix. Use Chrome or IE for now. https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/Firefox-Password-Manager-toolbar-no-longer-works/m-p/328895#M12591
Userlevel 3
Badge +5
Go to the folowing site https://ftp.mozilla.org/pub/firefox/releases/ and download ver. 60 backup your data and uninstall ver 62 now install ver 60 and password manager everything should work as designed. be sure to disable auto update.
Userlevel 7
Badge +23
Much obliged for the update. Looking forward to returning to normal.
Userlevel 7
Badge +55
Thank you @
 
I'm anxious to hear what's coming up. 😉
Userlevel 7
Badge +48
Thank you for the update Pawani.
Userlevel 7
Badge +22
Hello Everyone, 
As most of you are aware, we have a long standing partnership with LastPass and there have been some issues lately with version upgrades that is piling up issues. We have made attempts to fix individual problems while we work towards a more permanent fix. 
 
I am happy to share that we are moving towards a more robust solution where there will be no delays in getting the updates and our customers will always be on the latest and greatest versions while ensuring that the software is also compatible with upcoming platform and browser updates. 
 
As for a timeline, we are very close to completing the new integration and i will have updates for you later this month. 
 
Thanks for being a webroot customer. I completely understand the frustration and i am eager to share better news as soon as possible. 
 
Thanks
Pawani
 
Userlevel 5
Badge +11
Firefox 62.0.3- no sign of WPM after another toolbar fix run. WFU ok.
Userlevel 2
OK so has anyone tried the updated FF?
Userlevel 4
Try ESR version.
 
Mozilla Firefox ESR For Windows 64 bit.
 
Firefox ESR is intended for system administrators who deploy and maintain the desktop environment in organizations such as schools, governments and businesses.
Thanks for that info Muddy7.   I have been a webroot fan for many years and my engineering business is protected by WR business version. The truth is that as good as the WRPM works (most of the time), today we have to have the best protection available so that when passwords become exposed to the world there is a final way to protect our information.
I am on a trial of Dashlane.  The paid version for me will cost about $10 per month. Its worth is to have the last piece of authentication.
@ wrote:
...fix your process for testing releases from these vendors.  Join their development communities and test release candidates BEFORE they are publicly released.
Their hands are tied somewhat. They are hosting an older version of a product that is not their own.
Looks like WPW is fixed on Chrome and Firefox.  This really was a big mess.  Caused me to check out alternatives like Dashlane, which works great and offers third authentication through web app.   Can Webroot offer additional authentication through a phone app like Duo Push, etc?      
Userlevel 7
Badge +48
This has been going on for weeks now and the members have been told virtually nothing other than go to support, but they deserve to be told something at least even if it is not going to be a solution.
 
So come on will someone from Webroot do something about it, the members need help?
 
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Userlevel 3
Badge +1
No AV is perfect. I own several (McAfee, Malwarebytes, Zelmana, Threatfire,...).
I own WebRoot for ALL ITS FEATURES, particularly the WPM.  It is my ONLY password manager since I trust WebRoot.
 
This has gone on way too long.  Get Firefox (and Safari) fixed.  
And more importantly, fix your process for testing releases from these vendors.  Join their development communities and test release candidates BEFORE they are publicly released.
 
Yes, I am yelling. I am seriously aggravated that this has gone on this long, and that WR keeps failing to correct this recurrent defect in their process. 
Q: How many times has a browser update broken their product plug-in?  
A: Too often.
@ wrote:
With respect, I will keep Webroot with or without WPM
To my mind, that is the most significant statement made in this discussion so far. Webroot stands on its own without all the extras. And with aplomb.
Userlevel 4
Badge +7
I now have access both in the portal and in the rolled back version of Firefox with the add on.
 
Does anyone know if the add on has been certified for use in the latest version of Firefox yet?
 
I hope Webroot has learned from this fiasco, that the needs of the customers is paramount, and password manager (being part of their product) is useful and being used.  By letting what happened happen, they greatly impact their customers, for which they operate as a business.
Userlevel 5
Badge +11
With respect, I will keep Webroot with or without WPM rather than the likes of McAfee.
Userlevel 4
Badge +7
For me, I can now log into my console, and the rolled back version of Firefox is now working with the add on.  But now I'm curious if they have gotten the add on certified to use in the new versions so I can go ahead and update.
This problem is DEFINITELY NOT SOLVED.
I'm really unhappy with Webroot over the past 6 months. This is after I paid for a new subscription and didn't get access for weeks after my subscription should have started, exposing my system to any number of bad stuff out there.
 
This company has gone downhill. I definitey recommend a bigger, more client-centered company: McAffee comes to mind.
Userlevel 4
Badge +7
Using my smart phone to log into the console did not work.  I get the same AJAX error.
I fully recommend that anyone read this call into Webroot and talk to a real person.
 
What I can't believe is I see no sense of urgency for Webroot to treat it's customers right and resolve either of the two problems quickly.  It should have already been fixed.

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