Question I am trying to install an iOS certificate for Webroot Mobile Protection, but instead of giving me the .pem certificate file I'm supposed to see, I appear to be downloading a "create1" file. How do I get the correct certificate file?
Answer In all reports of the problem we have seen so far, this issue appears to be specific to Internet Explorer 8. The quickest way for you to get around the problem is to use a different browser to download the certificate. Please open up https://identity.apple.com/pushcert/ in an alternate browser and follow the instructions to obtain the certificate again.