Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 371 Topics
- 1,916 Replies
We recently deployed iMacs into our Windows environment. The 3 Apple users are complaining that the AirDrop feature isn’t working correctly. I know we had issues with WebRoot Secure key mode entry and Apples/Adobe special key macros. There is a drop down to temporarily disable the secure key mode while in Adobe products. Does Webroot interfere similary to AirDrop and if so is there a way to disable it in settings ?
Basically, I did not update my mac because of the issues with Webroot and Catalina until the new update for Webroot was released. When I updated my mac, I followed the instructions and gave Webroot full disk access, but was never given the prompt to install the extension or change the system preferences. I noticed that the Webroot was not working like before and things were taking more time to load and it had not run a system check for a couple days. I decided to uninstall and reinstall it, which had its own problems. When trying to delete Webroot, it said I had “no permission to access some items” even though I am the only user on this computer and I was the one that downloaded it. I put my mac in Safe Mode and finally deleted it and now that I’m trying to install it again, I can download the installer but when I open it, no prompts come up and I cannot log into my account. Furthermore, I have asked Webroot customer service a day ago and have still not gotten a response. I just want t
Where to start? Ive used Webroot Secure Anywhere on my Mac for a few years. Suddenly it informed me that my subscription is to expire in 20 days. I renewed my subscription last month and Webroot - after an email - added the days remaining on the old subscription to the new subscription and it showed something like 380 days or so. No more. I follow the steps to remove Webroot - for a fresh install - and am delighted to find that Webroot states “The operation can’t be completed because you don’t have permission to access some of the items”. On my own Mac - that’s pretty disgraceful Webroot! So I go throw the pain of logging in to my Webroot ‘Console’ to find three ‘expired’ versions of the software from years gone by and nothing about the software I now have. Cannot delete it to try and re-install. Webroot is claiming I don’t have permissions to operate their software on my own Mac!! Console is a joke. Fed up Webroot. Utterly fed-up. Not so happy new year?
I have done a clean install of Catalina 10.15.2 on my mid-2014 MacBook Pro. An initial scan with Webroot completed in a reasonable time. I then enabled iCloud Drive. As I work on both this and an iMac Pro, I selected the option to sync Desktop and Documents folder. With the laptop having a smaller drive, I selected “optimize Mac storage” to keep older stuff in the cloud. On the desktop machine, everything has a local copy. Its initial scan took much longer, but presently everything seems fine and I’ve not even noticed subsequent scans when I’ve been at the machine. However, with iCloud enabled on the laptop as I’ve said, the subsequent scans have gone on for an exceedingly long time. When I looked closely, Webroot was scanning items in the Documents folder. It was very slow, because it appears for all the world that as Webroot wanted to scan each file, iCloud was accommodating by downloading it. This is certainly not behavior that I want. At present I have turned off iCloud on
Received an email from Webroot: We are pleased to inform you that the Webroot product has been updated for macOS Catalina 10.15. If you plan to update to macOS Catalina 10.15, after you do so you will receive a pop-up that will guide you through the process of enabling the Webroot software. I performed the upgrade and there was not pop-up received after the upgrade. Webroot shows as running on the Dock but I can not pull up a window to access it. Tried to uninstall it and reinstall it but there has been no improvment. Submitted a ticket to support who informed me to call. I call and waited 35 mins of which no support person answered. Can anyone help with the following: #1 - How do I properly uninstall webroot SecureAnywhere in Catalina 10.15.1 #2 - Where can I obtain a copy of SecureAnywehre that is compatable with Catalina?
This mallware was sent as an update to Flash Player, which it was not. It has installed itself and has taken over the search window on my iMac computer on both Firefox and on Safari. I cannot find it in the list of applications. Will Web Root Secure anywhere remove it? It must be new. Will Webroot send and update to their software to remove it?
[user=57748]PVaddi[/user] The problems we are having now that have been reported with: [list=1] [*]Long Scan Times [*]Backup & Sync Not Working [*]Beach Balls [/list]Will these be all fixed when installing WSA for Mac on macOS Catalina when it gets released this month? [b]*** macOS Catalina has been released today October 7. ***[/b]
Information for Business users relating to the Webroot Agent and macOS 10.15 Catalina. The Webroot Business agent (version 220.127.116.11) that supports macOS 10.15 Catalina has been released. Versions 9.0.10.x and earlier will not function properly on Catalina. How to download the agent The installer file can be downloaded from the Endpoint Protection console. To access the Endpoint Protection console: Log into the Webroot management console. Open the Endpoint Protection console to access the downloads section: For MSP consoles, in the Sites tab, click any site. For Business consoles, in the left column, click the Endpoint Protection console button. In the top navigation bar, select Downloads, then click Mac Download to download the latest wsamacsme.dmg file. Installation instructions Click here to view step-by-step instructions on the installation process. Note: The Web Threat Shield (WTS) is no longer automatically installed. Webroot is currently working on a version that is
Hello,I re-installed the new WebRoot update after upgrading to Catalina on my Mac. When I click on the WebRoot icon, a Finder box pops up with the message “The application ‘Webroot SecureAnywhere’ can’t be opened.” The only option it gives me is “OK.” I can open WebRoot using the icon in the upper right corner of my computer screen. Also, when WebRoot does open, the Last Scan, Scan duration, Total scans and Subscription areas are blank. The Next Scan says “preparing to scan...” Is any of this normal? Thank you!
Webroot finds a threat on my Mac that looks to be associated with the BOOTCAMP windows installation I have. However, there is no option to remove the threat or quarantine it and Webroot stays red with an exclamation mark warning. How do I resolve this so it goes back to “green” status?
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