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Nastiest Malware 2023

1 month ago

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Community 101

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2,048 Topics
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2048 Topics

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sandywebFresh Face

asked in Community 101

Right click scan option missing in Windows 10

I found this fix in your forum, and tried it, but it’s not working. I’d like to uninstall Webroot and reinstall it, like the post says, but I can’t … I can’t find it in Control Panel » Programs & Features to uninstall it - it’s missing from there! I have found a issue with re-installing on a machine with our WRData directory present which causes this issue. I have made development aware and they are investigating. There are ways to fix it in the meantime though. Fist I have developed a program that will attempt to repair this. Please download and run the following:http://download.webroot.com/WRShellFix.exe If after running this it says its replaced it, try and see if the context menu options show (a reboot should NOT be required). If it says it has disabled the context menu run the program again to try to replace it. If this still fails then it is definitely the WRData directory getting in the way. You will need to do the following: 1. Uninstall Webroot 2. Reboot the machine 3.

3 years ago

cpera10100Fresh Face

asked in Community 101

Issues with deactivating a PC from which Webroot was uninstalled and machine retired.

On the PC security tab, I get to see 3 PCs. Two are active , the third one needs to be deactivated. My problem is that on clicking on the PC that needs to be deactivated, I do not have the Command Option. I have only About and Scan Information. This is not just the PC to be deactivated. This is holding good all 3 PCs. On checking the account set up I noted that PC Security Console is set to ‘Basic’. How to change this to get the Command option. Thank you,

3 years ago

GRuss4720New Member

posted in Community 101

Account login

I purchased Internet Security Complete on 5/4/2020. The product is registered. However I cannot login to my account. Keeps going back to login screen

3 years ago

bmcrr1New Voice

asked in Community 101

download

I have a disc to reload my renewal. It does not run. on either of my machines. The download from the web site does not work either.

3 years ago

NavyvetFresh Face

asked in Community 101

CUSTOMER HELP

I’ve been trying for days to get someone to answer the phone and help!! I’ve also tried the support tickets from the utility program. I NEED SOME HELP CANCELING THE AUTO-RENEWAL!!!!!!!

3 years ago

acebyfarFresh Face

asked in Community 101

Smart TV, phone call saying they are Telstra and someone has hacked me that"s why my Netflix can't connect even though my ADSL internect connection is OK?

I got the phone call about 20 minutes after having repeatedly tried to connect to Netflix unsuccessfully, even though the Smart TV said my internet connection was fine?? It was a recorded voice telling me to press one to get a technician, I didn’t. Using my HDMI cable and Telstra Tbox I still have from before I had bought the Smart TV for now. That is working fine is it the TV stuffing up or has someone hacked it??

3 years ago

HappydaysFresh Face

asked in Community 101

3 keycodes are the same for 3 devices?

Hello, on my account I can have 3 devices. There are 2 devices and a PC listed. The account has a check by all devices (protected) , but the keycodes are identical. What is up with that? I would like to add a device but don’t know how to proceed. There is no indication of what device is associated with a key code. What a mess. Thanks, Angelo

3 years ago

StronglyAntiWebrootNew Member

posted in Community 101

BEWARE! Webroot is a scam

I installed and used webroot and was satisfied with the services. However, when the program expired and it came time to renew, I made the decision to NOT renew the service and go with another AntiVirus program. I received annoying notifications from Webroot every day, which I would have to go manually close out of and enter in a password and a security key just to close the notification. I have unsuccessfully tried to uninstall the program entirely. IT WILL NOT UNINSTALL. I have deleted all the files in the hardrive there is no trace of Webroot in my hardrive yet still the program sends notifications and is still on my PC trying to run. YOU CANNOT UNINSTALL AND DELETE WEBROOT. I cannot run another protection program because WEBROOT IS STILL ON MY PC AND WILL NOT GO AWAY. I never write these reviews typically because I don’t ever really care about reviewing things even if the experience is bad. However, I really really really want to let the people at Webroot know this…. I finally f

3 years ago

Adam20540Fresh Face

asked in Community 101

Re-installing webroot issues!

Hi, I recently uninstalled webroot, to fix an issue with my PC (with the intention of reinstalling it). I have a 5 PC yearly subscription and I am the admin. After uninstalling from my PC and deleted it from my webroot console (leaving the other 4 subscriptions running). I followed the instruction to re-install it as the 5th PC. The download and installation and initial scan worked fine .. however, this installation is not showing on my webroot console and the browser extension is also not showing! My Webroot console still shows that I only have 4 PC’s activated and I can still add the 5th PC! I uninstalled and reinstalled several times .. the webroot console doesn’t recognize/register the installation and still no browser extension. However, the wbroot icon is showing on my taskbar and the scan seems to work. Thanks for any help.

3 years ago

TommyZNew Member

posted in Community 101

Disable protection for a set time

I thought I came across an option to disable webroot for a set period of time. I.E. for 10 minutes, 1 hour. If not it would be useful. Sometimes when installing something it needs to be off and I have a game I play that needs it to be off. But I always seem to forget to turn it back on so on option to auto turn on after a set period of time would be nice.

3 years ago

rbarrowCommunity Guide

posted in Community 101

CAD and Yahoo Mail Pro

Yes, the address that this message was attributed to was in Toronto, but I usually don’t pay my subscription in Canadian Dollars (CAD). Does this mean my subscription in USD is even less expensive than stated? My wife received a similar notice. She thinks a correction email might be forthcoming. Yahoo Mail Pro notice 6-8-2020

3 years ago

bmohanNew Member

posted in Community 101

webroot secrity

is there difference between software as i already have web root security installed and i do not know it is update and latest version i need to check -SNIP-

3 years ago

jreddochPopular Voice

posted in Community 101

Trouble logging in

Is anyone else having trouble logging into their account this morning? The website seems very slow and balky.

3 years ago

deplorablehayseedNew Member

asked in Community 101

Windows Vista

Can’t Webroot on Windows Vista can someone help?

3 years ago

ginawquirkNew Member

asked in Community 101

Adware after bad click

I keep getting pop up ads after an advertisement was clicked by accident. I believe my computer is infected with adware, but the scan is coming back negative. How can I find the offending malware and remove it?

3 years ago

ptgeoffNew Voice

posted in Community 101

Webroot Customer Support

What an earth has happened to Customer Support? I raised a ticket back on 13 March and I am still waiting for a response. It never used to be like this.

3 years ago

kathyw56New Member

asked in Community 101

how can I improve my reputation

;Even though I have an ssl certificate, webroot lists my site as a moderate risk. I asked for a change but they lt it at 50. What specifically can I do to improve my sites reputation? https://bellaninadayspa.com

3 years ago

iosman002New Member

posted in Community 101

Are two versions of Webroot supposed to be running now?.

Hello, Just reformatted my computer and when I installed Spysweeper with Antivirus, it told me there was an upgrade available. I upgraded, and now it looks like two separate programs are running: Webroot SecureAnywhere, and Webroot AntiVirus with Spy Sweeper. Is this normal? thanks iosman

3 years ago

BobalooNew Member

posted in Community 101

WI FI Stopped working

All of a sudden, I am unable to log into WI Security app on both my I phone and iMac despite entering the correct username and password. I just bought the app last week and performance was sketchy at best...it kept shutting off and either would not allow me to connect to the internet or timed out. Im very disappointed with my purchase and I paid top dollar $60 for access on 5 devices. No one in my family wants to use use it because of these issues. I,ve spent way too much time fiddled around with Webroots applications.

3 years ago

dianeroyNew Member

asked in Community 101

webroot and goodsync

Hi, wondering if anyone else has set up a scan of data that comes into the network via a program called GoodSync? I need to find a way to scan the data on copy or prior to copying to our main file server, any pointers helpful, thanks

3 years ago

uly551New Member

asked in Community 101

timemanager.exe, loader.exe

I think my system has an infection. loader.exe has been detected and removed from system many times. but the system seem to run ok. the same with timemanager.exe. is there a way to permnatly remove these?

3 years ago

jeaninlnkNew Member

asked in Community 101

temporary files

My scan results indicates that there are a lot of temporary files. How do I find and delete them?

3 years ago

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