Product Help & Discussions
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Lockdown requires "Background Data" and Others
Hello, I've noticed that if I have my "Background Data" transfer option turned off on my tablet (usually to conserve my battery life), I won't get any of the Lost Device Protection features, until it is turned back on. Could you add a feature that will watch for this? Also, I've noticed that some app crashes may be caused by Webroot Mobile, I was told by several developers to submit a log file to your developers, so here it is... They said that it is denying some permission in their apps automatically. There is also another log file attached to Support Case # 00217818 Thanks for any help! ...
AV-test: Malware Protection for Android - March 2012
Hi all, Av-test.org have issued test report for Android security suits. Please read at [url=http://www.av-test.org/en/tests/android/]http://www.av-test.org/en/tests/android/[/url] The detailed test report can be downloaded in a PDF format on the said page. Even if WSA mobile ranks in the second best group (i.e. a detection rate between 90% and 65%), there is no reason to panic especially taking into consideration that products with the said detection rate are still very good and could move to the top range depending on changes to the tested malware set. Well done Webroot and keep up the good work! Thanks & regards, pegas EDIT: I have checked all the applications tested by av-test.org on Android market and it is unbelievable how very poor rated applications (in fact useless as regards the security provided) have however very high downloads! I was really shocked. So Webroot come on, come on ... You have everything in place to beat them all.
New Version of Complete
[b][i]Has anyone else had any issues with the newest version update? Since downloading and installing the newest version, my laptop has slowed to a crawl. It has even become difficult to type because the system struggles to keep up with me and lags behind.[/i][/b] [b][i]I have submitted a support ticket and am just waiting on a reply. All of my scans are coming up negative for anything infecting the system.[/i][/b] [b][i]Just wondering if this is something isolated to just me.[/i][/b]
Renewing Premier Subscription
I renewed my subscription to SecureAnywhere Mobile Premier a few days ago. When I try to opeh, I get a screen that shows 363 days left to subscription (good) but there is also an Activate button. When I click, it asks to enteer product key to activate. The only product key I have is apparently the old one that appears on the Activate screen, but when I enter that one, it reverts back to the 20 days or so left on the old subscription. I bought the renewal vial Google Play, but didn't receive a new product key. Am I missing something somewhere>
hard drive replaced but mywebrootanywhere still shows a extra computer
At mywebrootanywhere when I check it shows 3 computers 2 of which are the same one I just had my hard drive replaced. How do I get the old one to not show up I have a license for 3 computers and I want to add my sons laptop. As of right now I have 2 installations but it shows 3 .
Really a Threat?
Hi, I just renewed webroot SecureAnywhere Essentials and did a scan. It said I have a threat: calmain.exe in c:program filescanoncal and is W32.Trojan.Patched. Before I have Webroot get rid of it, I want to be sure it isn't software for my Canon camera which I connect to my computer every now and then. How can I be sure? Thanks
Compatibility with Comodo Firewall
Hello, I know that Webroot recommends the use of Windows Firewall alongside WSA but is it at least as effective if not more so if I use Comodo Firewall? Inherently, Comodo Firewall contains several features beyond what Windows Firewall has, including its Defense+, so that is where I wonder if concerns may come up? I just like Comodo Firewall because of its feature-set and its success in Matousec's tests ([url=http://www.matousec.com]www.matousec.com[/url]). Thanks, Connor
Why doesn’t SecureAnywhere find Cookies anymore like the previous version did?
This change was made because our insight into how to treat them has evolved since they were introduced. Cookies are designed to provide a service that many internet users find beneficial by delivering directly to you specific information based on your preferences. For instance, if you make frequent purchases from an online store, you might see an advertisement for a sale at that store when browsing other pages. The latest browsers enable you to easily manage your own cookie settings. Browsers have cookie protections built in, and you can delete or even block cookies altogether, if you’re concerned about tracking. Each browser has slightly different instructions on how to set these configurations. To find out more, we recommend consulting the Help documentation available for each of your browsers. For too long, the security industry – including Webroot – has expected our customers to manage security products for themselves. Quarantining relati
Hi all, I am new to webroot and seen it being used by a mate and was very impressed by its low memory usage and general not intruding in the use of the machine. So when my Norton Internet Security needed to be renewed I installed a trial and was instantly sold with Webroot Secure Anywhere, so I bought a copy of the complete from amazon and put in the product key before the trial had ended. As I wasn't really that worried about loosing a few days but now My Account Information says: Trial Active and 365 days shouldn't it just say active?
Webroot SecureAnywhere, which version?
I noticed in the forums that there are three version of Webroot Secure Anywhere: [list] [*]Essentals [*]Antivirus [*]Complete[/list]But when I go into the program, I can't tell which version I am running. Is there any particular place in the program where I can find this information out?
Can not run SecureAnywhere from Start Menu
I uninstalled SecureAnywhere AntiVirus, rebooted, re-installed SecureAnywhere AntiVirus (wsainstall.exe) , and re-booted again. During the install there was an option to put it SecureAnywhere in my Start Menu. The only thing in my Start Menu related to SecureAnywhere is an option to un-install it. In [b]C:Program FilesWebroot[/b] the only file there is [b]WRSA.exe[/b] (641 KB). Clicking on it does NOT open the application. How do I get it to open so I can check the various settings? I know when I had the program on my PC earlier today, I could open it. But if I could open it before, why can't I open it now? Keycode did not change. By the way, I uninstalled SecureAnywhere because Carbonite suddenly stoped backing up files right after I originally installed SecureAnywhere. Carbonite did not start to work after I removed SecureAnywhere either, so maybe Carbonite has other problems.
WSA and WOT
I have noticed after updating WSA by downloading Version 184.108.40.206 over Version .95 that my WOT (Web of Trust) rating symbols next to the links when searching with IE 8 were missing. After looking at the "Protected Applications" in WSA the setting has changed from "Allow" to "Deny". I changed the setting back to "Allow" and the rating symbols appear. This was the only setting that changed. Is there a reason for this being the only setting changing after updating?
Webroot Cannot Be Updated At This Time...
As there is a new update, I have been going around to my various machines in order to update them to the latest version. None of them are set to update automatically, which gives me a chance to evaluate a new versions stability prior to subjecting my 10 workstations to it. On two of them, it shows the update as being available but gives me an error when trying to download it. Something like “Webroot Cannot Be Updated At This Time”. I don’t know if it’s a server thing or if it’s on my end and wonder if anyone is experiencing this. Also interesting is that I downloaded the update and tried to install it on top of the current version and it would not install that way, making me believe the update is trying to contact something on the cloud and cannot.
Webroot cannot find my device! 3 times...
I'm new. I instaled the Webroot, performed a full scan. Ok. Then I went on [url=https://mobile.webroot.com/info]https://mobile.webroot.com/info[/url] to see the other features. I tried the "locate my device" feature on "Lost Device Protection" tab 3 times, but it couldn't find it. Although it could find it for the "Scream" feature. Why?
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