Webroot® Business Endpoint Protection
Welcome to the Endpoint Protection and management console Discussion Forum!
- 1,128 Topics
- 3,621 Replies
IP Address for Firewall
Beginning this morning, our SonicWall gateway antivirus has started blocking the endpoint upgrade to 22.214.171.124 - clearly a false positive signature in the SonicWall AV database. What are the IP address ranges for the Business Endpoint Protection service so that I can add them to my firewall exclude list?
Picking a Career Path - How Do You/Did You Do It?
We all have to, at some point, pick a career path in IT. Whether that be virtualization, networking, DBA, or whatever. How do you pick a path, and woudl you go back and do it differently? I haven't quite made a definitive decision yet, as I'm still fairly young in my career. Here is some advice, or general guidelines, as to how you can pick one though. [url=http://www.thanksaj.com/2014/08/picking-your-own-path-the-perils-of-determining-what-you-want-to-do/]http://www.thanksaj.com/2014/08/picking-your-own-path-the-perils-of-determining-what-you-want-to-do/[/url] Thanks,
IT's vanishing women
[b]Comment: Interesting question why women are not attracted to IT professions???[/b] [b]=================================================================================================[/b] By Lynne Y. WilliamsJuly 30, 2014 08:04 AM ET Computerworld - IT is a growing profession, and one that requires skills that women not only possess but oftentimes excel at. And yet [url=http://www.computerworld.com/s/article/9250053/www.computerworld.com/s/article/9243700/Jonny_Evans_Technology_is_sexist]women remain a distinct minority within the profession[/url]. Why is that, and how can it be changed? Computing should be an attractive field of study for anyone. Nonetheless, although recent Bureau of Labor Statistics findings show that computing-related jobs are growing at a rate almost double that of all other fields, fewer students are enrolling in computing majors. That trend led the BLS a few years ago to project that by 2018 approximately half of all jobs requiring extensive computing ex
Mozilla, Samsung Developing Next-Gen Browser Engine, Servo
Samsung and Mozilla are teaming up on the future of Web browsing. The Firefox maker is collaborating with Samsung on a new Web browser engine known as Servo, which Mozilla said "is an attempt to rebuild the Web browser from the ground up on modern hardware, rethinking old assumptions along the way." >> Learn More. [url=http://www.pcmag.com/article2/0,2817,2417372,00.asp]http://www.pcmag.com/article2/0,2817,2417372,00.asp[/url]
Webroot Client possibly (probably) causing App crash
We have a legacy VMware Thin App virtualised application which has been working until quite recently, i.e. just in the last day or so, users are experiencing app crashes when launching the virtualised app.We have found that removing the Webroot client from a sample computer eliminates the symptoms of the application crashing and therefore we believe that the Webroot client is interfering with execution.We have added Global Whitelists entries for the Application executable and for the UNC from where the Application executable is run and streamed, but this has not resolved the issue.I suspect that somehow the Webroot client is interfering with the data streaming process upon which the ThinApp virtualisation framework depends.This affected application is business critical, so I need to find a way to correct this behaviour, or we will be forced to abandon Webroot in favour of an alternative AV solution for all affected users. I have a raised a Support ticket today and currently awaiting a
Workplace stress dramatically impacting IT professionals
[b]Posted on 07 May 2015.[/b] High workplace stress levels for IT professionals are dramatically impacting both employees and employers. These impacts are illustrated by increases in those staff looking to find another job, and in those working increasing amounts of unpaid overtime to cope with workloads. A growing number of IT staff are also experiencing substantial disruption to their personal lives as a result of work demands. [img]http://www.net-security.org/images/articles/gfi-052015-2.jpg[/img] [url=http://www.net-security.org/secworld.php?id=18358]Full Article[/url]
Endpoints not seen recently, not on latest version
I've seen several posts on this subject already, with no clear resolution. We have 50+ sites, with random endpoints that are "not seen recently" and are all on a previous version of Webroot (not the most current). My assumption is that the endpoints have just stopped "checking in" with the console and are not upgrading as they should. We have hundreds of endpoints in this state. The fix I've seen is "reinstall Webroot" but I have yet to see a solution to the root cause. We're a Continuum partner, so we're not supposed to contact Webroot directly, but I don't see any other way to get this resolved. Can anyone offer advice here? This is a pretty big problem for us (and I'm not the only one, others in the Continuum forums have the same issue).
WRSA Agent Version 126.96.36.199
I log into the web portal every morning to take a look at things and see how everything is going. Make sure when new agent versions roll out that all my endpoints update to that version properly. This morning when I logged in I saw that one of my endpoints had updated to Agent Version 188.8.131.52. None of my other endpoints where updated to this new agent version. Now I understand that there are other factors that are involved and that they won't all update instantly, but I was trying to find release notes for this new Agent Version and I have alas come up unsuccessful. Anyone have any idea when these release notes will become available? Has anyone else had their endpoints updated to this new Agent Version?
Detection & Scan Functionality for Non-PE Files
I was told the following by tech support today: [list=1] [*]"Unfortunately the file (669.f70p53_i_b.dot) is NON-PE. This means the file is a file which does not contain a portable executable header i.e. .dot extension. Webroot is currently only capable of PE malware detection, however the program also contains a heuristics engine for some NON-PE files. In the future, this detection feature will be added." [*]"Malware downloaders are commonly re-obfuscated and soon all antivirus will not detect examples of the document you have supplied. This is also true for malware in general." [*]This was not verbatim but basically that non-PE files that are manually scanned (Right click, Scan with WebRoot) are not actually scanned or are scanned but WebRoot is mostly unable (depends on the exact file and type) to detect if the file is infected. The proof is that the log file doesn't include an MD5 for the file."[/list]Re. #3, this means that even though the application UI shows: &nb
A document which has all the command-line options for both Windows and Mac centralized?
It would be great if there was a document which had the complete list of command-line options/switches for both Windows and Mac as well as documenting the functions of each option/switch. I know the existence of [url=https://docs.webroot.com/us/en/business/wsab_endpointprotection_adminguide/Content/ManagingEndpoints/IssuingCommandsToEndpoints.htm]https://docs.webroot.com/us/en/business/wsab_endpointprotection_adminguide/Content/ManagingEndpoints/IssuingCommandsToEndpoints.htm[/url] and [url=https://download.webroot.com/WSAB-EP_GettingStartedGuide.pdf]https://download.webroot.com/WSAB-EP_GettingStartedGuide.pdf[/url]. These pages aren't enough as they are either incomplete with information or don't display commands for Mac. The reason why I say the second link is incomplete is because other than not displaying Mac specific/only/non-functional commands, it doesn't show the -silentscan command-line option/switch anywhere within and because of that I do not trust the full integrity of
Ports required for firewall exceptions
Hi Please could someone let me know which specific ports to allow outbound to the following URLs as part of the SecureAnywhere Endpoint Protection setup: [b]Communicating Through a Firewall[/b] If a firewall is in place, please allow Webroot’s path masks through the firewall, as described in the following table. PATHINFORMATION *.prevxinfo.com -- *.prevx.com -- *.amazonaws.com -- *.cloudfront.net -- *.webrootcloudav.com Covers the g-url’s as well as several other target addresses. *.*.webrootcloudav.com Some devices don’t like a single * for urls that contain dots in the value of *. *.p4.webrootcloudav.com For devices that don't like multiple *’s. *.compute.amazonaws.com Covers inbound communication from the Amazon cloud servers. *.webroot.com To be used for future communications *.webrootanywhere.com To be used for future communications Thanks
No Help Yet
I keep asking for the problem to be fixed here [url=https://www.webrootanywhere.com/servicetalk.asp?source=]https://www.webrootanywhere.com/servicetalk.asp?source=[/url] and all I keep getting is my "old" key extended, and "not" the actual problem fixed. I really don't have time for this. Either somebody correct the error/bug, or I'm looking forward to another company to do buisness with. Can I get the highest manager please? I'm ready to throw in the towel if this get yet another extension. I don't want sorry's , or free hand outs. I'm just looking to continue like last year....without any major problems, and I don't have to bother you with this matter again. Last but not least if this gets fixed, and it's another repeat next year then I'm done. What 's the point of 5 days extra here, 30 days here etc. Roll everything over to the new key code already. I have everything backed up. Good Luck!
End User Not Appearing In Console
Hi Everybody, Webroot is somewhat new to me, so I'm really not aware of the "ins and outs" yet. So as stated I installed Webroot Endpoint Protection on a users computer but it's not appearing on my console. I entered my companies keycode and its been over 24 hours. Any suggestions? Thanks in advance!!!
I am new at using the webroot endpoint security. I had a threat detected on one of my endpoints and I was alerted on the webroot management console dashboard. I clicked on the 1 endpoint protect needs attention to view threat. As usual, it gave me information on the threat and the endpoints affected by the threat. On the very right-hand side, there is a brush icon to clean up the threat. I clicked on to manually clear the threat, all it did was run a scan on that endpoint but it did not remove the threat. The threat is quarantined but it keeps alerting me on the dashboard saying 1 endpoint needs protection. I assumed that I had the ability to manually clear threats on endpoints, but I may be wrong. I had used other endpoint protection software in the past that gave me the ability to manually clear threats on endpoints. If I can get some enlightenment on how threats are cleared, whether if its automatic or manual. I will really appreciate the feedback and responses.
Cannot uninstall Webroot - Centrally managed
This was installed onto my laptop without my authorization. I do not know how it was installed. This is a personal PC. When I go to uninstall it it says it is centrally managed and I must go through the portal to remove it. I do not have access to this because I did not install it. What do I do? Thank you, Dr. Stephen Hoemke
Hello, I saw something strange in my webroot console, there is 2 entries for the same VM [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/23907i83B150F8B01655C8.jpg[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/23908i3A678AD9919324C5.jpg[/img] I don't understand why can someone explain me this please ? Best regards.
iOS vs. Android-Do malware risks play a part in the debate?
Today's edition of CNET's bi-weekly "Ask Maggie" tech advice column puts a small twist on a topic we here at Webroot are very well-versed on-[b]mobile[/b] [b]malware[/b] [b]and[/b] [b]how to[/b] [b]protect against it.[/b] The twist is the question: Will switching from iOS to Android increase the chance of getting malware on my mobile device? (You can read the full CNET article [url=http://news.cnet.com/8301-1035_3-57557684-94/should-malware-risks-factor-into-the-iphone-vs-android-debate/]here)[/url] While the article is about personal use, I think it's just as relevant for business conversation as BYOD continues to be a hot topic. So I'd like to extend the discussion to the Webroot Business Community to get your thoughts on this. 1. In general, how big of a concern is malware on mobile devices? How can it limit acceptance of BYOD policies? 2. If you're already using/planning to use BYOD at your company, which OS do you prefer your employees using? If it's iOS, is it becau
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