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Webroot Mobile Security for Android

Webroot Mobile Security for Android

Support for our Android mobile apps.

946 Topics
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946 Topics

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MiedenjlsNew Member

asked in Webroot Mobile Security for Android

I can not access my webroot account.

I enabled webroot to use Lastpass authenticator. When I got a new phone webroot info did not transfer in the Lastpass authenticator app. I do not have a secret code to start over because I can not access my webroot account. Where do I go from here?

9 months ago

qouimayNew Member

posted in Webroot Mobile Security for Android

this is life taking

Im getting web pages that are not real or government pages dont show . this is scary stuff I camt get ahold of family phone is wak as well..

1 year ago

MvanpeltNew Member

asked in Webroot Mobile Security for Android

how to block a website that continuously sends a message including pornography.

I have secure anywhere webroot installed on my phone. I t says I iam protected and no threats are detected but I am getting a message continually popping up on my home screen telling me to clean my phone, asking have I been hacked, etc and pornagraphic messages are being sent. I clear them from my home and they just come back. They are not connected to my email or text. They continuously pop up. How can I stop them? I do not want to click on or go to the website.

1 year ago

PamsWebRootNew Member

asked in Webroot Mobile Security for Android

webroot app not downloading to my samsung s8 homescreens and I can see it but cannot access it from settings

I can see the webroot mobile unders Apps in my settings page, but no App icon is on my homescreen to be able to access the app and use it. I have a samsung s8,and just purchased a new computer and received a new webroot with a new key. I tried to load this program but have failed a dozen times. Can u help?

2 years ago

djfroFresh Face

asked in Webroot Mobile Security for Android

Where is Webroot Secure Anywhere for my android?

I’ve had Webroot on my android for the past few years. About six months ago, it quit working (but the same Webroot account on my laptop is working fine). Whenever I open the app, I get the “Information has not been verified yet” page. I contacted Webroot and was told “this is a problem from their end and they’re working on a fix. Six months later, still no fix. Do I have to ditch Webroot?

2 months ago

djfroFresh Face

posted in Webroot Mobile Security for Android

Webroot problem with android phone

Webroot Secure Anywhere was working on my Samsung android until this morning. I received a message saying “information has not been verified yet”. When I clicked on it, the message said “can’t open this page”. After trying to restore my phone and uninstalling/reinstalling Webroot, the problem still exists - basically I cannot sign on/activate it on my phone. I also checked Webroot on my laptop and it works fine. Any help would be appreciated.

3 months ago

KskNew Member

asked in Webroot Mobile Security for Android

Mobile scheduling changes

How do I change the scheduled scans on the mobile app? The guide for PC's doesn't show how for mobile devices.

2 years ago

nyglennfNew Member

asked in Webroot Mobile Security for Android

Can't get past renewal to enter new activation code

I purchased a Samsung Electronics Tab S7 for Christmas. Bought new family subscription to Webroot. Loaded it on desktops, laptops, phones but cannot get Webroot on the tablet to let me past the renewal page that requires payment. Please help!

1 year ago

durantashCommunity Leader

asked in Webroot Mobile Security for Android

can not find my mobile on my webroot

Hi,i remove old webroot mobile security and install new webroot mobile security ( 6.1 ) then i login to my webroot account but can not find my phone on my webroot panel ThanksAmir

2 years ago

SkyeMoNew Voice

asked in Webroot Mobile Security for Android

How to use DuckDuckGo with new Webroot mobile browser

How do I encorporate DDGo into the nrwy Webroot android mobile security browser?

10 months ago

JOB_DaveNew Voice

asked in Webroot Mobile Security for Android

Spreadsheet Access

Got a new Android phone and am not able to access spreadsheets from the cloud. On the old phone a window popped up with app choices the new one when I click open I get a pop up “No application available to open file”. The file is a .xlsm and the app I use is WPS Office. How can I get these files to open on the new phone?

2 years ago

woz111New Member

asked in Webroot Mobile Security for Android

Cannot connect to internet. Request for new security keycode does not reply to my e-mail message.

I have auto-renewal however I cannot connect with your site. My key code does not work. I have requested a new key-code and pass work but I have not received any reply from Web-Root.

1 year ago

X53x38New Member

asked in Webroot Mobile Security for Android

Log files

Where can I email a log file? I have something going on with my Galaxy Note 8 with random Chrome pages opening. Click bait, scams, etc.

2 years ago

X53x38New Member

asked in Webroot Mobile Security for Android

Device care warning

Why is this starting to pop up on my Galaxy Note8? This is something that started within the last week.

2 years ago

JimMRetired Webrooter

published in Webroot Mobile Security for Android

Does Webroot work on a Nook?Knowledge Base

[h2]Question[/h2]Does Webroot work on a Nook? [h2]Answer[/h2]Yes, Webroot is now compatible on the Barnes & Noble NOOK® HD and HD+.   The installation steps are the same as they are for other Android devices.   For installation instructions please [url=http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=903]click here.[/url]

390

10 years ago

JimMRetired Webrooter

published in Webroot Mobile Security for Android

Lost Password or Security CodeKnowledge Base

[h2]Question[/h2]I forgot my password or security code. How can I recover it? [h2]Answer[/h2]You can recover it by clicking on the link below, entering your email address, and answering the security question correctly.   [b][url=https://my.webrootanywhere.com/forgotpassword.aspx]I Forgot my Password or Security Code[/url][/b]

1110

10 years ago

JimMRetired Webrooter

published in Webroot Mobile Security for Android

How to Locate Your Mobile DeviceKnowledge Base

[h2]Question[/h2]How do I locate my mobile device using the locate feature? [h2]Answer[/h2]First, please log into your [b][url=https://my.webrootanywhere.com/default.asp?a=b]MyWebroot Account[/url][/b] Click on[b] Mobile Security [/b]Select the device you wish to locate Click on[b] Lost Device Protection. [/b]Select [b] Locate My Device [/b] [b] [/b] If the device happens to be turned off and cannot receive the command, then it will detect the pending command next time it checks in with the console.  The device is set to check for pending commands every 30 minutes.   [b][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/2600iF92551B50F99D6A8.png[/img][/b]   You can also locate it from another mobile device. To do so, text your number with "locate password" (replacing password with your Webroot password).

1610

9 years ago

JimMRetired Webrooter

published in Webroot Mobile Security for Android

How to Cause the Device to ScreamKnowledge Base

[h2]Question[/h2]I read that when you need to use the Scream feature to find your phone in the house you need to send your phone an SMS.  How do you send your phone an SMS if it's lost and you cant make an SMS? [h2]Answer[/h2]There are a couple of ways to cause the phone to scream.   The first method is to log in to your [url=https://my.webrootanywhere.com/default.asp]online account[/url], select "Mobile Security," click on your phone, and select the "[url=https://mobile.webroot.com/brands/webroot/en/help/lost_device_protection.htm]Lost Device Protection[/url]" tab.  You will then see a button you can select to send the SCREAM command as well as the other options available to you.   Another way to do this is via your cellular provider's website or another smartphone.  Most cellular providers allow you to send SMS messages from your account page.  To do it via SMS, text your number with "scream password" (replacing password with your Webroot password).

8280

10 years ago

PetrovicGold VIP

posted in Webroot Mobile Security for Android

Webroot SecurityAnywhere Mobile Complete - AV-Comparatives: Mobile Security Review September 2014

[b]Webroot SecurityAnywhere Mobile Complete[/b] Webroot SecureAnywhere Mobile Complete is a balanced security product, which has a feature-limited free version. For users who require more functionality, a premium version is available.   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/15899iBD9E6A08DF7D8711.jpg[/img]   [b]Installation[/b] We installed Webroot SecureAnywhere from the Google Play Store. Once the licence agreement has been accepted, the user has to create a Webroot Account or log in with an existing one. The password for the account has to have at least 6 characters. The product is then registered as a device administrator. Starting the program When the program is first started, an alert in yellow points out that the Android lock screen has not been activated, and the installation of apps from unknown sources is allowed. When both of these problems have been fixed, the status display turns green and makes clear that the product is now protected

8 years ago

JimMRetired Webrooter

published in Webroot Mobile Security for Android

Battery Usage on AndroidKnowledge Base

[h2]Question[/h2]I'm seeing massively high battery usage from Webroot on my Android.  Why? [h2]Answer[/h2]If you run a scan immediately after unplugging from a power source, the metrics presented in the Android OS battery usage meter are skewed by virtue of the fact that it starts tabulating battery usage immediately following the disconnection from the power source. Likewise, readings may be similarly skewed if you have just installed Webroot for the first time, ran the first scan, and then checked consumption in Webroot's own App Inspector.  Most battery monitors work like how gas mileage on a car is calculated for a single trip.  Immediately when you turn on the car, it shows you 0.0 MPG, and as you start to drive, that number increases.  Not having enough data to go off of, the results are skewed until enough data is available for the reading to be statistically valid.  Try leaving your Android on for a while and checking back in again later.  You will

530

10 years ago

SsherjjModerator

posted in Webroot Mobile Security for Android

Android Mobile Cell Device/ Forcing an UPDATE

[i]Here's  instructions with screenshots on how to force an update on an Android cell device. This would be for Webroot SecureAnywhere Mobile Cell Phone. With other information on Schedule/Scan Frequency, Definitions Update Frequency, Force Definitions Update Now.[/i]   [i]WSA mobile devices from Google Play store. Located[/i] [url=https://play.google.com/store/apps/details?id=com.webroot.security&hl=en]Here for Free version of WSA[/url] and [url=https://play.google.com/store/apps/details?id=com.webroot.security.complete&hl=en]Webroot SecureAnywhere Complete[/url] and [url=https://play.google.com/store/apps/details?id=com.webroot.security.full&hl=en]Webroot Security Premier[/url]     [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/13118i139CB440E789CB8B.png[/img][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/13120iA2DA8EB3291F90F3.png[/img]   [b]!- Open Webroot SecureAnywhere Mobile/ /Click

8 years ago

CatRetired Webrooter

posted in Webroot Mobile Security for Android

Common Mobile Topics - Please Read First!

One of the strengths of a forum is that answers to questions don't go to one person. When a question is answered, the answer is there for all to see. The Search box at the upper right might just find your answer for you, so take a look at it if you have a question. This post will be updated with various Common Topics as a quick source of immediate information.   [b]Turning the app off[/b] Some people have expressed concern over the icon in the notification bar, or slowing down their device, or consuming battery. So let's address all three of these...   Because it is a security application, it would not be very effective if it were just turned off. So we don't let it turn off. If you do not wish to see the icon in the notification bar, you can go into the app, to the main screen, and press the menu button on the device. Tap the "General Settings" menu, then uncheck the only item: Persistent status. This will remove the status icon from the notification bar and only alert you w

11 years ago

JimMRetired Webrooter

posted in Webroot Mobile Security for Android

SecureWeb is now FREE on Google Play!

[url=https://play.google.com/store/apps/details?id=com.webroot.secureweb#?t=W251bGwsMSwxLDIxMiwiY29tLndlYnJvb3Quc2VjdXJld2ViIl0.]SecureWeb[/url] is now available from Google Play for free!  Our stand-alone web browser had formerly been available on iOS devices for free already, and it's now available on Android as well.   If you already have Webroot SecureAnywhere Complete installed on your Android, this is the same web browser you already have, so you don't need to download it again.  Complete users have the extra benefit of being able to use the password manager.   So if you have an Android, and you don't already have the SecureWeb browser with an existing Complete subscription, check it out, and let us know what you think!

10 years ago

shorTcircuiTRetired Webrooter

posted in Webroot Mobile Security for Android

Mobile Protection

(empty)

8 years ago

Sissy

posted in Webroot Mobile Security for Android

Has anyone heard of Webroot capturing a cell phone and locking it?

(empty)

8 years ago

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