Webroot Mobile Security for Android
Support for our Android mobile apps.
- 940 Topics
- 4,966 Replies
Sent a support ticket 9 days ago...no response. After a long wait on hold today I finally got through to someone that verified what I suspected. There is a BUG they are working on specifically with Android Version 12 UI Version 4.1. There is no information on when this BUG will be fixed. I hope this post will help or save you some time if you are encountering the same issues.
I have secure anywhere webroot installed on my phone. I t says I iam protected and no threats are detected but I am getting a message continually popping up on my home screen telling me to clean my phone, asking have I been hacked, etc and pornagraphic messages are being sent. I clear them from my home and they just come back. They are not connected to my email or text. They continuously pop up. How can I stop them? I do not want to click on or go to the website.
Got a new Android phone and am not able to access spreadsheets from the cloud. On the old phone a window popped up with app choices the new one when I click open I get a pop up “No application available to open file”. The file is a .xlsm and the app I use is WPS Office. How can I get these files to open on the new phone?
Does Webroot work on a Nook?Knowledge Base
[h2]Question[/h2]Does Webroot work on a Nook? [h2]Answer[/h2]Yes, Webroot is now compatible on the Barnes & Noble NOOK® HD and HD+. The installation steps are the same as they are for other Android devices. For installation instructions please [url=http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=903]click here.[/url]
Lost Password or Security CodeKnowledge Base
[h2]Question[/h2]I forgot my password or security code. How can I recover it? [h2]Answer[/h2]You can recover it by clicking on the link below, entering your email address, and answering the security question correctly. [b][url=https://my.webrootanywhere.com/forgotpassword.aspx]I Forgot my Password or Security Code[/url][/b]
How to Locate Your Mobile DeviceKnowledge Base
[h2]Question[/h2]How do I locate my mobile device using the locate feature? [h2]Answer[/h2]First, please log into your [b][url=https://my.webrootanywhere.com/default.asp?a=b]MyWebroot Account[/url][/b] Click on[b] Mobile Security [/b]Select the device you wish to locate Click on[b] Lost Device Protection. [/b]Select [b] Locate My Device [/b] [b] [/b] If the device happens to be turned off and cannot receive the command, then it will detect the pending command next time it checks in with the console. The device is set to check for pending commands every 30 minutes. [b][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/2600iF92551B50F99D6A8.png[/img][/b] You can also locate it from another mobile device. To do so, text your number with "locate password" (replacing password with your Webroot password).
How to Cause the Device to ScreamKnowledge Base
[h2]Question[/h2]I read that when you need to use the Scream feature to find your phone in the house you need to send your phone an SMS. How do you send your phone an SMS if it's lost and you cant make an SMS? [h2]Answer[/h2]There are a couple of ways to cause the phone to scream. The first method is to log in to your [url=https://my.webrootanywhere.com/default.asp]online account[/url], select "Mobile Security," click on your phone, and select the "[url=https://mobile.webroot.com/brands/webroot/en/help/lost_device_protection.htm]Lost Device Protection[/url]" tab. You will then see a button you can select to send the SCREAM command as well as the other options available to you. Another way to do this is via your cellular provider's website or another smartphone. Most cellular providers allow you to send SMS messages from your account page. To do it via SMS, text your number with "scream password" (replacing password with your Webroot password).
[b]Webroot SecurityAnywhere Mobile Complete[/b] Webroot SecureAnywhere Mobile Complete is a balanced security product, which has a feature-limited free version. For users who require more functionality, a premium version is available. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/15899iBD9E6A08DF7D8711.jpg[/img] [b]Installation[/b] We installed Webroot SecureAnywhere from the Google Play Store. Once the licence agreement has been accepted, the user has to create a Webroot Account or log in with an existing one. The password for the account has to have at least 6 characters. The product is then registered as a device administrator. Starting the program When the program is first started, an alert in yellow points out that the Android lock screen has not been activated, and the installation of apps from unknown sources is allowed. When both of these problems have been fixed, the status display turns green and makes clear that the product is now protected
Battery Usage on AndroidKnowledge Base
[h2]Question[/h2]I'm seeing massively high battery usage from Webroot on my Android. Why? [h2]Answer[/h2]If you run a scan immediately after unplugging from a power source, the metrics presented in the Android OS battery usage meter are skewed by virtue of the fact that it starts tabulating battery usage immediately following the disconnection from the power source. Likewise, readings may be similarly skewed if you have just installed Webroot for the first time, ran the first scan, and then checked consumption in Webroot's own App Inspector. Most battery monitors work like how gas mileage on a car is calculated for a single trip. Immediately when you turn on the car, it shows you 0.0 MPG, and as you start to drive, that number increases. Not having enough data to go off of, the results are skewed until enough data is available for the reading to be statistically valid. Try leaving your Android on for a while and checking back in again later. You will
[i]Here's instructions with screenshots on how to force an update on an Android cell device. This would be for Webroot SecureAnywhere Mobile Cell Phone. With other information on Schedule/Scan Frequency, Definitions Update Frequency, Force Definitions Update Now.[/i] [i]WSA mobile devices from Google Play store. Located[/i] [url=https://play.google.com/store/apps/details?id=com.webroot.security&hl=en]Here for Free version of WSA[/url] and [url=https://play.google.com/store/apps/details?id=com.webroot.security.complete&hl=en]Webroot SecureAnywhere Complete[/url] and [url=https://play.google.com/store/apps/details?id=com.webroot.security.full&hl=en]Webroot Security Premier[/url] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/13118i139CB440E789CB8B.png[/img][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/13120iA2DA8EB3291F90F3.png[/img] [b]!- Open Webroot SecureAnywhere Mobile/ /Click
One of the strengths of a forum is that answers to questions don't go to one person. When a question is answered, the answer is there for all to see. The Search box at the upper right might just find your answer for you, so take a look at it if you have a question. This post will be updated with various Common Topics as a quick source of immediate information. [b]Turning the app off[/b] Some people have expressed concern over the icon in the notification bar, or slowing down their device, or consuming battery. So let's address all three of these... Because it is a security application, it would not be very effective if it were just turned off. So we don't let it turn off. If you do not wish to see the icon in the notification bar, you can go into the app, to the main screen, and press the menu button on the device. Tap the "General Settings" menu, then uncheck the only item: Persistent status. This will remove the status icon from the notification bar and only alert you w
[b]Question:[/b] Why am I still receiving blocked texts on my Android Device? [b]Answer:[/b] This is an issue that occurs because of limitations applied to the Android OS after the 4.4 update. For security reasons, third party applications are no longer able to offer this functionality without creating a default messenger application specifically for their product. [b]Question:[/b] Why does it show that it is being blocked? [b]Answer:[/b] Because technically, we are catching it and attempting to block the sms. We are simply not able to given the limitations provided. [b]Question:[/b] Will malicious links still be blocked? [b]Answer:[/b] Of course! You will still receive a notification in regards to a text containing a malicious link. This happens regardless of whether or not the number is in your block list. You can locate more information about this issue [url=https://code
[url=https://play.google.com/store/apps/details?id=com.webroot.secureweb#?t=W251bGwsMSwxLDIxMiwiY29tLndlYnJvb3Quc2VjdXJld2ViIl0.]SecureWeb[/url] is now available from Google Play for free! Our stand-alone web browser had formerly been available on iOS devices for free already, and it's now available on Android as well. If you already have Webroot SecureAnywhere Complete installed on your Android, this is the same web browser you already have, so you don't need to download it again. Complete users have the extra benefit of being able to use the password manager. So if you have an Android, and you don't already have the SecureWeb browser with an existing Complete subscription, check it out, and let us know what you think!
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