Webroot Mobile Security for Android
Support for our Android mobile apps.
- 938 Topics
- 4,962 Replies
How can I completely close my account and so that I can stop getting upgrade notices on my phone that don’t work? I literally get a notice every 5 or 6 minutes and following the upgrade instructions goes to a broken link. If WebRoot cannot get a simple upgrade to work then how can I trust them to provide security for my devices? I’m not the only one with problems because numerous people have left one star reviews of the phone app over the last few weeks and Webroot has obviously not addressed the issue.
I got a notification that SecureAnywhere is being discontinued and being replaced with Webroot Mobile Security, I went through the new installation process where it removes the old app and installs the new. I didn't remove the old app (even though its not there) I'm still getting secureanywhere notifications to upgrade to the new app when I already have it on my phone. So I uninstalled the new one, set the permission to secureanywhere off and I'm still getting secureanywhere notification with no webroot app on my andriod phone. I hate the new app and it crashes often, telling me that in a notifiaction. I totally hate the new interface and what little control I have on my phone now. How can I totally remove it from my phone I no longer want to run the mobile app. I want it completely gone off my phone. I will still run the desktop app one since I like the easy interface and both my PC's are protecte
On my Samsung S22, after install, I’m receiving the below error message. Whatever I try, I cannot get to the login screen.New account created, I do not have any other security app installed, no ads blocker app, etc.Please advise.“Information has not been verified yet”
get an note important update available from secureanywhere. I click on continueit takes me to get the new app, i click on that shows webroot mobile security. I select open, then get the option to uninstall old app. I select that and say ok to unistall app, it doesn’t do anything just sits there
I have Webroot Secure Anywhere installed on my Android phone (Samsung A30S). When I access the app, it tells me the current version is being retired and I need upgrade to Webroot Mobile Security. Offers a Keycode and a link to the app store. However, when I click on the link, it says "This item is not available in your country". I am in Spain and I tried a VPN to the UK and the USA, but still get the same report. Please can you help me with this?
While logging in I am redirected to Application - Console appears instead of standard screen with options
I want to login to my webroot account from the Internet select my mobile phone so as to send it commands because it is lost. However, the login sends me to a list of consoles and there are not any menu items to reach to mobile phone commands. Furthermore, my mobile phone is not listed even though I set it up using the same keycode.How can I fix this problem so I can access the standard Webroot SecureAnywhere screen?
Hello, I have the Android Webroot SecureAnywhere Mobile Complete App (ver. 22.214.171.124428) installed on my Samsung phone. Yesterday, I was helping my parents (83 & 85 years old) setup their new Motorola phones and was trying to download the Webroot SecureAnywhere Mobile Complete App, but couldn't find it in the Google PlayStore. The only Webroot App I found is called Webroot Mobile Security (ver. 6.5.0).1. Is the Webroot SecureAnywhere Mobile Complete App no longer supported?2. Has it been replaced with the Webroot Mobile Security App?3. Does the Webroot SecureAnywhere Mobile Complete App still function? It seems to be running okay on my Samsung Phone? It runs scans and shows the number of days remaining in my subscription okay.4. What is the Webroot Mobile Security App? Does it still run on demand scans of all files and Apps on Android phones?5. It looks like it is only a web browser App that looks at the users browser activity when you use that App (Google Chrome)?6. Does
My cell phone was stolen. I have sent the wipe command but have not gotten confirmation that the phone received the wipe. I know that it will be sent as soon as anyone turns on the phone. Meanwhile I have ordered a new phone and I would like to transfer my tracfone minutes and phone number from the lost device to the new phone. I am wondering if webroot needs the old phone to retain the old phone number and be an active device on my tracfone account and on my webroot account in order for the wipe command to work. If someone tossed my phone into the trash after learning they could not access it, it may never be found but if it is found and someone charges it, I would like to be sure that the wipe occurs. If I transfer the lost phone number to a new phone and deactivate the lost device from my tracfone account, will the wipe still happen if the old phone is found? Do I need to keep the lost device active on the webroot account? Will a new device added to webro
Just bought upgrade from Amazon, put in new code(on my android phone), appeared to work , but register screen says "free version, no expiration" and a banner on the bottom of the home screen says " upgrade to premiere version". Since i paid for a 2 year subscription, would like to not be using a " free" version Thanks in advanceRon
I recently purchased the premium version of this app on Android and just noticed it hasn't been updated since 2019. I have emailed support multiple times but have yet to receive a reply. Has this app reached EOL and if so is there a way I can be reimbursed or migrate my premium subscription over to the new Webroot app?
Yes have been hacked on three different phones along with my wife's. I have some of the best Mobil antivirus and malware protection on the market, and still my phones have been highjacked.I need serious help Ive run out of options we root last chance, feeling hopeless.
I searched and found several similar issues from two years ago, but I’m having this problem now. I am on the latest update for my Android Samsung Galaxy S9+ and I’m on SecureAnywhere 126.96.36.199428. Every week or so, my phone suddenly starts heating up and the battery runs down very quickly. Eventually, I get a pop-up saying:Device CareSome apps or processes are overloading the system (CPU) and need to be closed.SecureAnywhere CPU: 50.44%At this point, my battery drained quickly from 60% down to 28%.Seems like if you have to shut down SecureAnywhere, you are defeating the purpose of protecting your phone. Is Webroot doing anything about this? I’m sure people will give me lots of “how to” information for conserving battery, etc., but really, isn’t this a Webroot issue, rather than an Android issue?Thanks,
I had to install my app a couple times due to it showing me that I needed to do a security scan. After numerous scans I decided to uninstall and reinstall the app. This made the issue go away but now I find a new one. I keep getting the shield notification on my status bar as well as a dot on my app, meaning it needs my attention. Everything is in order and I have "fixed" once more all the issues that needed attention and yet it still shows me the notification. My notification says "No problems detected", I assumed it had something to do with the persistent status after a small research but that option is missing! I opened, closed, opened, restarted phone, still nothing. I have gone into General settings and I only see "Support Options" Nothing about "Persistent Status" underneath or around it. For now I'm just turning off all notifications from the app because at this point it feels like an eyesore. Is this an issue with the free version? I will upgrade to give extra protection
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.