Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,968 Topics
- 25,271 Replies
Yahoo Mail Issue
I recently have encountered significant delays accessing my Yahoo mail files and folders. This all started about the time the new version of Webroot SecureAnywhere was released (Oct 2013?). I tried disabling both the Firewall and Web Shield options on the main page but not much changed in accessing my e-mail. Any thoughts? Bob
Missing the new interface/version on one of my computers
Hi! I´ve installed WSA Antivirus on my PC and on my laptop (both with Windows 8). On my PC I´ve now the new version/interface and on my laptop the old version/interface without having changed any settings on any of my computers. I don´t know why the new version is missed on my laptop. How do I get the new version on my laptop? Checking for software updates doesn´t help, because I get the message, that I´ve already installed the newest version. Can anybody help me please? Thx, Robert
Cant remember my security code
Got part way through setting up an account - but when verifying the email address etc - then got a window asking me for numbered charactors from my securitycode to finally activate my account. I just cannot remember this. How / where can I get this information? Help!!!! Many thanks
WSA seems to be blocking functionality of Shadow Defender
Has anyone recently experienced an issue with SD indicating that it is not in Shadow Mode when it actually is? I'm currently in Shadow Mode, and the desktop tip is not showing on the desktop even though I have the option checked for it to show when operating in Shadow Mode. The tray icon is also orange instead of blue like it should be when operating in Shadow Mode. The only way I know i'm operating in Shadow Mode is by going to Mode Setting, and looking at the status. I think WSA is the culprit because WSA has blocked the functionality of SD several times in the past. WSA would not allow SD's GUI to launch about 3 months ago, and I opened a support ticket on it. I currently have a support ticket for this with Webroot right now. I'm just wondering if anyone else is running them together, and if they are experiencing any conflicts as well.[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6849iD2EFF17A9D2D40F2.jpg[/img][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en
Why has WSA blocked pnputil.exe? Is it safe to unblock?
Have just done a fresh Windows 7 OS install, put WSA back on etc. Just happened to open up the GUI and noticed that it said 1 threat had been removed. Thought that was unusual, so checked it. It has blocked the file appdata oamingpnputil.exe. Checking on the internet, this file appears to be part of Microsofts OS and is safe and rather important. I have submitted a report, but should I unblock this to prevent any system problems that may occur (processes/drivers not running properly etc)? Any advice greatly appreciated.. George
Anyone using WSA with another AV?
I was wondering if anyone else was using WSA with another AV. I know WSA has become much more robust than the Prevx days when it was marketed as an additional security layer to detect the threats that other AV's commonly missed. If you are using WSA with another AV then are you having any conflicts? I just installed WSA 188.8.131.52 with the final release of NOD 32 V7.0.302.0. I have not rebooted yet, but immediately I just had an issue with Firefox right after installing WSA. I clicked Firefox, and it never did run. I waited for about 30 seconds, and it never ran. I clicked it again, and it ran about 3 seconds after I clicked it a second time. I checked the task manager, and there was 2 instances of Firefox running.
I recently stopped using Norton because it forcefully removed Malwarebytes pro while installing then let a load of PUP malware on one my my computers. I installed webroot secure anywhere antivirus and thankfully it didn't uninstall malwarebytes. I really want both malwarebytes pro realtime protection as well as webroot running together so I don't get another computer infested with potentially unwanted programs. Is it safe to have both webroot and malwarebytes pro running side by side? If not is there anyway to configure webroot to allow this?
Great product and customer service
I've been using SecureAnywhere Antivirus for the past few months as part of the Facebook free trial and I've been very impressed. The software is very fast and has never caused any slowdowns unlike other antivirus programs I have used. Also I've received prompt and helpful advice from customer support whenever I've had a problem. Today my question about a detected threat whilst updating to Windows 8.1 was answered in less than five minutes! I'll definitely be buying a new subscription soon before the trial expires and would recommend Webroot to my friends and family.
Sandboxie 4 and Webroot - new guidance for users?
What specific technical guidance does Webroot provide for use of Sandboxie 4 and WSA together? A previous thread mentioned Webroot would need to investigate the structural differences in the new version of Sandboxie and see how that interacted with WSA. The first version of Sandboxie 4 stable was released on June 17th.
After running the system analyzer in webroot anywhere the following results were reflected in the detailed report . I have spent two months with Microsoft trying to figure out why my automatic updates are not working properly. The latest recommendation is that I do a factory reset. Really, really don't want to have to do that AGAIN! Can you tell me where Webroot gets each date listed below? Windows Updates ---------------------------------------------------------------- Auto Update State Enabled Update Type Automatica
Search engine protection.
I have installed a trial of webroot secureanywhere on 3 machines. 2 of the machines are windows 8 Problem is that search engine protection is only working on one of them and I can't understand why. On one machine I have green ticks in bing searches. On the other machine which is the machine i'm using now it's not working. I have tried uninstalling, restarting computer then reinstalling but the search engine protection still isn't working. I have checked the settings in webroot and both machines are set exactly the same. So this problem is baffling me. What do I have to do to get the search engine protection working?
WSA blocking install of latest NullDC emulator. Any advice?
Ive tired to install the above (I have an older version of NullDC 1.04 on my PC which runs without any problems). I downloaded the latest version 184.108.40.206 which I then extracted with 7Zip. When I tried to run it, WSA blocked two files as bad and removed them. NullDC refuses to launch without them. The files are: nulldc_gui_win32.dll nulldc_104_r136emitter_win32.dll Why has it done this? Are these files malicious, or are they false positives? A copy of the scan log is below: Sun 13-10-2013 11:07:35.0351 >>> Service started [v220.127.116.11] Sun 13-10-2013 11:07:58.0974 User process connected successfully from PID 768, Session 1 Sun 13-10-2013 11:08:07.0247 Connecting to 45 - 45 Sun 13-10-2013 11:21:49.0938 Begin passive write scan (14 file(s)) Sun 13-10-2013 11:21:50.0765 Infection detected: c:usersgeorgedownloadsulldc_104_r136ulldc_gui_win32.dll [MD5: E861A37876E3F9FD114AF07A149EA494] [3/00000000] [Win32.Gabpath] Sun 13-10-2013 11
WSA Antivirus not recognised
After getting my laptop back from being cleaned, (a full valet) the 'KNOWHOW Computer Checkup report' states that no Antivirus has been detected although I have Secure Anywhere Antivirus installed and is displaying the 'green tick' and that I have 231 days subscription left. Can anyone tell me why it should say this?
Has anyone experienced dramatic slowing of system since new update?
I have been using Webroot AV for over a year with no problem whatsoever affecting my system's speed performance. After the new update all my video streaming has suffered dramatic slowing, often even stopping for long periods of time. I have rebooted, had my ISP send a refresh signal to my modem, tried running nothing but one single video (I was before able to have several browser windows open and streaming without slightest problem. I pay for Comcast's top speed and have run speed checks that don't show any reduction in latency, download or upload speeds. This has only occurred since WRSA update. I am seriously disappointed. Did you guys try to fix something that wasn't broken?
software KVM switch issue
I use an old KVM switch to share keyboard, video and mouse betwen two machines. One of these machines still runs XP, the other W7. Older KVM switches don't ordinarily work with W7, but I found that installing a software KVM (Kavoom!) made the old KVM hardware work just fine. It also allowed convenient switching between machines using on-screen buttons. Now that I've installed WSA, the hardware continues to function properly, but software switching no longer works because the WSA firewall closes the port used by the software for switching, cut & paste between machines, etc. This raises a general question for me in how much tailoring the user can do with the WSA firewall (opening/closing ports, etc.)?
Problem with Chrome
I have a problem with Chrome and Webroot Secure Anywhere Antivirus. When I reach site: [url=http://www.gastronomos.gr]www.gastronomos.gr[/url] with Firefox and Internet Explorer Webroot blocks the connection because of a known threat and so on. In Chrome I reach the site normally and no blocking from Webroot what so ever. Why is that?
go to webroot community won't work in a std account
Just got the new Webroot update today, it seems quite nice. I have one problem though, when I try to access WR with the community button, the read now button, or any button that opens communication with WR I have to be in my administrator's acct. I can't access WR while in my standard account. It's quite rare if I am ever using my admin. acct. I'd like to see the new version of WR able to access 'home' without having to use an administrator account. My computer's os is Windows 7 Pro 64
WSA AV popup messages are being instantly closed (they disappear) before I can read them.
Like the little grey boxes that sometimes pop up in the bottom right corner, I think to scan new files. Or sometimes the STOP warning when a website is insecure, which is the only alert /messageI remember getting that wasn't instatnly hidden from me before I could read it. Its always happened since I've used Webroot. Windows 8 x64, Comodo FW (I still have this problem with or without its HIPS enabled.) I'd like to know if anyone, or everyone, or noone else has noticed this problem. Are you able to see these messages? The settings are at max security.
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