Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 378 Topics
- 1,887 Replies
MacBook Pro has had problems and is running slow after webroot install. Webroot had a yellow warning triangle with exclamation point. Then received this error message: panic(cpu 1 caller 0xfffffe00299b87c8): "LLC Bus error from cpu1: FAR=0x228300000 LLC_ERR_STS/ADR/INF=0x11000ffc00000080/0x2300040228300000/0x5 addr=0x228300000 cmd=0x18(acc_cifl2c_cmd_rd_ld)"Debugger message: panicMemory ID: 0x6OS release type: UserOS version: 20G165Kernel version: Darwin Kernel Version 20.6.0: Mon Aug 30 06:12:20 PDT 2021; root:xnu-7195.141.6~3/RELEASE_ARM64_T8101Fileset Kernelcache UUID: 6304A06696A657F4CF48CC569B129642Kernel UUID: DA16DC13-5845-3638-9BB4-B14F9AC08E55iBoot version: iBoot-6723.140.2secure boot?: YESPaniclog version: 13KernelCache slide: 0x0000000020e00000KernelCache base: 0xfffffe0027e04000Kernel slide: 0x0000000021948000Kernel text base: 0xfffffe002894c000Kernel text exec base: 0xfffffe0028a18000mach_absolute_time: 0x41f60d87be2Epoch Time: sec usec Boot : 0x61
Webroot on multiple devices
Webroot was initially installed by Best Buy on my MacBook Pro and is running fine. How do I get it installed on my iPhone and iPad? It recently showed up on my iPhone but I can’t get it activated as it does not seem to recognize either my username or password. I know absolutely I am using the correct username and password which is the same as I used here now on my laptop.
Current status of a MacOS Mojave/Catalina/Big Sur compatible version?
Pretty clear up top, but we’re seeing a lot of customers with Webroot (we sell/support) on Mojave and higher having the same ongoing/reoccuring issues:False positives Scans forever Constant “component installer failure” after startup System Analyzer component crashes (Big Sur) when run as a secondary applet via LMI connection And a general Compatibility update for M1 platform would be niceIDK what our Inter-Company IT has tool wise, nor what interactions they’ve had with WR itself, but from a Front Line standpoint, it’s too common at this point. Even on my own device testing, I run into the same types of issues. It seems like there are More issues as you go from older to newer OS. Even after messing around with permissions and such. I’ve seen links for different versions and it would be good to know if we need to be advising certain versions based on the OS or if there are any different steps (from the listed installation process) that may need to be used.
Full scan will not complete on a Macbook Pro running Big Sur 11.5.2
The full system scan will run for hours at 99% CPU usage without completing a scan. I have left the scan running for 100+ hours, the furthest the scan will make it is about halfway. The system has a 256gb drive, I have stopped Time machine and rebooted the system before running the scan. Webroot has a message saying that a threat was detected but has not found a threat while running the scan. Webroot Endpoint Protection CE 21.3.
Mac doesn't show up in PC Security after Big Sur update
I finally got WSA to install on my MacBook Pro after the Big Sur update, but now it doesn't show up in the PC Security section of the dashboard. I have deactivated all devices that no longer use WSA (in fact, that was the solution to finally getting the install to run on the Mac) and I have plenty of room for more, but only my Windows laptops show up. The Mac is nowhere to be seen, even after running several scans. Is this just another glitch with Big Sur?
System Analizer message
I am using a Mac desktop running OS X Catalina. Webroot Secure Anywhere. The last time I ran System Anlalizer I got the following message: Software: High amount of RAM used by processes using more than 250MBi Large number of open files (more than 2500 open files)How do I find these open files and close themThanks,Msweenyst11
"Something" is blocking my Mac Pro Computer from accessing websites
For about 2 months now, websites are being blocked. I have a MAC computer and WebRoot …. and I have added website names to the approved list in advanced settings….and more and more websites are being designated as “Connection Not Private”...this site may be posing as …..to steal your info…..yada yada…. Then I have to click on “visit website”...then I have to enter my password….then I have to do those 2 steps over again….and then sometimes it will appear, and sometimes it won’t. Right now I can’t access Walmart.com….. it starts to show up, then disappears…. I have connected remotely with Geek Squad and they had remote control of my computer for about 4 hours and couldn’t fix the issue. It’s so frustrating. I can’t watch any videos on Rumble….You Tube and BitChute are still working. I have deleted history, cache and cookies a couple of times and restarted everything….which is a pain because then I am signed out of the sites I can access. What needs to be done? My computer is becoming l
Current webroot for mac download dysfunctional
My webroot has recently been bugging out says I’m not subscribed even though my license is valid through 2022. When I check my account status is says “Waiting for license.” I uninstalled and redownloaded webroot through the management console but upon installation the app just doesn’t work at all. When I open webroot it shows up on the dock bar below but there’s no home screen or anything. What gives?
Secure Anywhere Will not scan
MAC OS YosemiteWill not scan. FIRST SCAN NOT COMPLETEResults: Scan failed. Secure Anywhere cannot reach the Internet (but there is nothing wrong with the connection and I can connect to Community like right now thru WR SA.I put in a ticket yesterday - crickets.I’ve had an account for years and suddenly out of the blue having these issues after RENEWING.It says all good but obviously not. Not clear I want to uninstall unless I absolutely need to.Any advice?CL
Webroot 184.108.40.206 compatiable with MacOS Monterey
Anyone have any information regarding Webroot SecureAnywhere 220.127.116.11:1607 (SecureAnywhere CE 21.4) compatible with the latest MacOS Monterey 12.2? Do not want to install Monterey if Webroot isn’t going to run or has problems, like it did with Big Sur initially and therefore I didn’t have any security software running on my mac until Webroot updated to a new version. Thanks.
Download won't open
Just bought a new Mac, and am trying to download so I can activate the new laptop. I followed the download instructions, got the wsampac.dmg folder, dragged it to my applications. The Icon is now on my doc and in my applications folder. Single or double clicking from the dock does nothing (it blips a little). Double clicking from the finder/applications folder does nothing. Support isn’t open until Monday, and I have a lovely unprotected new MacBook Air I can’t use. I have space in my account for another computer, and an activated key code that’s good until March 2022.I have uninstalled it three times, closed all windows, restarted my Mac. :( I have opened a support ticket.
Scanning on Mac Pro gets really slow
I have been using Webroot security for almost a year now and it never gave me any issues. While 2 days back I installed cleanmymacx and since then Webroot is acting like crazy. Although I uninstalled cleanmymacx but the virus scanning on my Mac becomes really slow.The complete scan which Webroot usually do within 3 minutes before cleanmymacx, now it is taking like forever.Please guide me as what to do in this regards. I already have tried uninstalling and reinstalling Webroot but it didn’t help. ThanksAdnan
Every time I log onto my Mac WSA console comes up red and says a threat is detected. After scans no threat is noted. on the console it states that subscription is not activated but when I go to my account it says active. I’m getting tired of WSA scanning my computer every time I get on it.
service record pop up malware
Use a mac pro and we have a pop up screen that says service record and or Receiver helper Seems this is malware but weboot does not identify web says it is an extension on safari but it does not show in extensions Need for it to go away No did not click on to but it is a pain
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