Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
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- 25,252 Replies
I paid to continue my subscription for another year two days ago, but the program still says I only have 11 days left. Why? Support is a joke. The only way to get it is to reenter a support ticket I created five years ago, which means nobody will probably read it. Why? Most technical support requests from other companies result in an immediate canned response that they will contact me shortly. This doesn’t. Why? Every time i turn on the computer, Webroot wants to make a change to my hard drive. Whether I let it or not, it asks again and again. Why? If Webroot has this much trouble doing business, how can I trust them anymore to catch viruses? Long time user getting fed up.
I am unable to get Webroot SecureAnywhere to stop running in Taskman and in services.msc. Access is denied when I choose Manual or Disable in services. Let me back up a bit by saying I had installed the trial then uninstalled after a week or so. It still starts up (WRCoreService and WRSkyClient). I have tried the Webroot removal tool which ran and stated it was removed. I even tried installing a new trial using a different email address and trial code, then uninstalled that. Same issue. There is nothing in Startup to indicate Webroot should be starting with Windows. I am unable to delete the WRCore program data folder. Access is denied.
After installing Webroot Secure Anywhere, I noticed that Windows Defender continued to run and appears as the primary security software under Windows Security - Virus & Threat Protection. This is not the case when using other security software - examples that come to mind are Norton 360 and Sophos.Also, the Windows Antimalware Service Executable is running all the time, performing scans and using significant resources. While I tried turning it off, including through the Windows Registry, it cannot be disabled.I’m pretty sure that this is a defect in the Webroot software, unless Webroot has decided to use the Windows antimalware engine in place of its own. Note that I have tried this on two different machines running Windows 10 and Windows 11 respectively with the same result. And aside from Windows Defender, which Webroot should be disabling, there’s no other security software running.I’ve opened a Support Ticket with Webroot Support, but have heard nothing yet, so I was hoping to
Yes I have rebooted as the “help ticket” as suggested. Whenever I reboot my machine and I am fairly regular about that the pop up keeps coming up to sign up. I have and yet its still there. It doesn’t do this on my desktop only my laptop and will not go away unless I click it away. I will say that I created the account from my Desktop machine and the problem is on my laptop. It is very annoying and there should at least be an option to disable those sorts of things.
Webroot wants to make changes to windows at every boot of Windows 10. I have to click yes each time for Webroot to load. This is something new either from my update KB 5013887 or a change in Webroot code. Also, had another issue, but that is in a separate post after this update. Tries 3 times now and always get asked by Webroot to make changes, I don’t want to change my UAC settings because of this issue.
Occasionally an ocx8 file is created in syswow64 folder. When that happens a database program I use loses some functionality. I have to rename the unwanted ocx8 file and re-register the correct ocx8 file with the program that uses it. Support at the program I use says webroot may be causing this issue -- it only happens occasionally. Can webroot create files or somehow cause files to be created that I don’t need that mess up my database program’s functionality? I’ve used webroot for several years and this problem started a couple of years ago--only happens occasionally, however. I’m not really conversant in the inner workings of my computer--just need the programs to run without too much hassle. Thanks for any input.
My Webroot has been unobtrusive until recently. Now, every morning, I get a pop-up telling me I need a Carbonite account. My attempts to comply have been frustrated (and frustrating). When I try to log in, it doesn’t like my credentials. It says it will send me a code but never does.Why is this happening and what can I do to get rid of it?
"Do you want to allow the following program to make changes on your computer? I am getting the UAC prompt each time I start/boot up my desktop PC. This occurs after the 5/13/2020 Windows 10 automatic update, which was KB4556799. Before that Win 10 update, there was no UAC prompt upon PC start up. Something has changed. Please advise how to make it authorized at PC boot up, and are other people encountering this issue since that Win 10 patch? Webroot SecureAnywhere anti-virus V126.96.36.199 on a Windows 10 v1903 Home Premium desktop PC.
After uninstalling WSA, the core and sky services persist, causing problems with other software. Because they are placed as system files, they resist normal and reasonable means to remove them. They also resist removal by people with some technical skill. And other AV programs. And Webroot’s own cleanup executables. I would think that software that cannot be uninstalled by the computer owner with reasonable effort would qualify as malicious. Of course, sending in a support ticket has gotten zero response. I approach an hour waiting for someone to pick up the phone.
We, Zoho WorkDrive are a Cloud based Content Collaboration Software provided by Zoho Corporation; check this link - https://www.zoho.com/workdrive/ for more details. Our product has a feature which allows files/folders uploaded to WorkDrive and can be shared to everyone on the internet by generating an external link for the file. These links are hosted in a domain https://workdrive.zohopublic.eu owned by ZohoCorporation. and is used for file preview.The domain "workdrive.zohopublic.eu" is now listed in Webroot as malicious - https://www.virustotal.com/gui/url/578f2c41f827d53ecec3fae43352ac8bce0faf12d89f36e79a683f42b5064de1 . Some of our customers complained about accessing public WorkDrive files. We noticed the blacklist, since the domain is used by a large number of customers a blanket ban is hurting our customers. Here are the steps we perform to ensure that malware content does not get hosted from Zoho WorkDrive 1. We have an Anti Virus scan in place which validates the files
I keep getting the screen saying “account activation needed” I signin and that works, it asks for my security code and then it logs me out and logs me back in. I am stuck in a loop and cannot scan my computer for virused. Please help. I sent a ticket to customer support and got a generic reply with no real answers. Does anyone know what to do?
Hi, So I got a BSOD with this error. I assume this is a driver issue with webroot. Any ideas? Here’s the crash list from BlueScreenViewer Crash List Created by using BlueScreenView Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size Dump File Time 041420-11656-01.dmp 4/14/2020 3:07:45 PM DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00002000 fffff80f`aa7a1149 00000000`00000000 00000000`65617277 WRCore.x64.sys WRCore.x64.sys+1149 x64 ntoskrnl.exe+1c2360 C:\WINDOWS\Minidump\041420-11656-01.dmp 8 15 18362 801,028 4/14/2020 3:14:07 PM
Support refuses to deal with the issue.Webroot ignores the whitelist for NiceHash QuickMiner and it constantly kills the process and prevents installation even though it’s thoroughly whitelisted.What’s the point of a whitelist that gets ignored because they want to punish casual crypto mining?
Hello!,I'm here for a question about overrides.When do clients synchronize their changes? or better if I "right click, update the configuration" the policy is applied immediately, but how long does it take to apply "independently"?i’ve made some reaseach but i was not able to find nothing about that...thank you!Paolo
As far as I can tell there have been 6 requests for a Linux version of Webroot SecureAnywhere posted in Ideas Exchange but there is no hint of anything being developed along these lines. Are we to take it that this is just not on the radar? There seems at the moment to be only one other product which offers realtime protection for (in my case) Ubuntu - ESET - and that requires some fiddling and contortions to get it working with the latest systemd which appeared in Ubuntu 15.04. I would rather be using the same AV product across all our household machines - Windows and Linux. Is any Linux development likely to happen - or does it look completely non-viable from a commercial perspective?
This is insane. I got an email with automatic payment for renewal processed, keycode, and instructions.I tried logging in via the email My Account link. I also tried the My Account link in Webroot itself. They don’t work. Tells me incorrect password. Nonsense. I tried “forgot password.” It says look in your email. Nothing is sent, not even to spam folder. I’m absolutely sure of my credentials. They’re saved offline. I can’t reach anyone through the now ubiquitous, stupid, irrelevant thousand options computerized front end answering service. This is my second attempt to post in the community. The posts don’t get processed. I am on Chrome and I turned off all my browser extensions. As you must know, when a post doesn’t process and you try again for whatever reason the page gets wiped out.
I was a huge fan of Warzone and played it non stop until Vanguard came out but the new version of warzone was having major issues but Vanguard itself was fine. The biggest issue was the input lag. Took me longer than I want to admit that it turn out to be Webroot becasue it was fine once I unloaded the software. I have to admit I just disable it temporary when playing. Anyone experianced the same before I work out what I need to exclude?
What is the Carbonite my account portal as opposed to the older my.webrootanywhere client portal? I got the sign up for My Account and tried to login using my already existing my.webroot account and failed. Then logged in to my.webrootanywhere just fine and got a portal. Do we need 2 account portals, one community portal and also our license and password info for one program? What’s going on? Will the old portal die? What’s the difference. What are we supposed to do if we already have an account portal under opentext instead of carbonite?
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