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5 months ago

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mcmc66New Member

asked in Got a Question?

Dizzion Installation

I am trying to install Dizzion but it won't install. I need it for a job that requires a secure remote worker system. Their IT department said that Webroot may be to blame. Can I undo Webroot to install it then reactivate it later?

4 months ago

Gerald McallisterNew Member

asked in Got a Question?

need help Installing new Webroot with old copy interferring

we bought a new copy of webroot for a laptop and want to update the desktop with the new software. However, the old copy of webroot (purchased about 2 years ago) wants to renew the existing copy.

12 days ago

mrossNew Voice

asked in Got a Question?

Can Webroot scan my IoT devices for malwarre and vulnerabilities?

Does Webroot have the ability to scan my IoT devices for malware and vulnerabilities?Bitdefender and TrendMicro both offer this, Avast One probably does, but you have to go ‘premium’.Bitdefender found vulnerabilities in my BT Business Hub 6.

11 months ago

wkirklandco1Fresh Face

asked in Got a Question?

Removal of Web Threat Shield from Edge

I’ve tried again and again to remove the Web Threat Shield after uninstalling Webroot. I cannot get the extenion to shut off or uninstall. I cannot even delete the files as they are locked by the system. This is my home computer, and I can’t remove this! How can you make software that is this invasive that I can’t remove it?!

5 months ago

Miguel_ESFresh Face

asked in Got a Question?

Why am I not getting a password reset link / email?

Hi folks, I’m unable to login into my Webroot account as I’ve forgotten both password and security code.I’ve requested a password reset link and I’m not getting any email with that.The email address I’ve used to request the password reset is the one associated with my Webroot account.What should I do?Thanks in advance.Miguel

8 months ago

JaytechFresh Face

asked in Got a Question?

upgrade fail for Internet essential 2010 5 user ( Quantity -726

Hello members I bought 760 webroot essential 2010 5pc 10 gab but It fails to register / upgrade yesterday. Also sold about 44 keys. To customers & some key expired overnight. Please advice :-

1 year ago

GuavaCaNew Member

asked in Got a Question?

Does uninstalling Webroot delete it from all users?

Hello. I wanted to know, does uninstalling Webroot Antivirus delete it from all PC users using the software, or just the one you are uninstalling it from?

5 months ago

AdvionFresh Face

asked in Got a Question?

clearing previously used drop downs

How do I clear previously used drop down that appear when I click on a different sites search bar ?

4 months ago

franklinazarakFresh Face

asked in Got a Question?

no uninstall option, no console, no wrsa.exe, unable to remove webroot secureanywhere

Any help would be very much appreciated.I inherited support of a server that has webroot secureanywhere running on it. I am unable to install SQL Server because of a registry conflict with webroot secureanywhere, but I have no ability to uninstall webroot secureanywhere. Webroot does not appear anywhere in the uninstall list under control panel There is no WRSA.exe file anywhere on the computer The only files I have are under webroot\core and the uninstall option did not work with any of those Webroot secure anywhere appears 4 times in the task manager including WRSkyClient and WRCoreService. If I try to end the task it does not end. Is there any for of stand alone uninstaller or any other way to remove webroot from my system?

27 days ago

ITMomFresh Face

asked in Got a Question?

Domestic Abuse and Cybersecurity

I’m dealing with a domestic abuse case with a cybersecurity architect and just found out he’s been living a double life with another woman for the last 4 years. He has always threatened he can get into my cameras at home, phones, and monitor me via my Wi-Fi. I’ve also found suspicious apps installed on devices like my fire tv and phone, and was wondering if anyone could help me prove his actions and trace them even if he has access to many cybersecurity resources and IP masking apps.

25 days ago

diverjerNew Voice

asked in Got a Question?

What happen to my account?

I renewed Webroot from an Amazon purchase and when I go to my account from within Webroot, I go to a place called Carbonite-Webroot and they don’t have all my information on second computer. Have I been hacked, just a few minutes before that when I went to my account from within Webroot, it shows 7 days left on my two computers. Then I put in new keycode and end up going to Carbonite-Webroot and have to create a whole new logon. And it says my second computer has expired and it had 7 more days. Haven’t started it yet to enter new keycode. I don’t know what this Carbonite is? I see I can’t type suppose to be What happen to my account and it won’t let me change it.

3 months ago

DamienFresh Face

asked in Got a Question?

windows 7.

I am trying to remove everything from my. Windows 7 hard drive and I watched a couple videos and they all say I can use a. Webroot. Link. Called webroot.com/. windows washer

1 year ago

rjhNew Voice

asked in Got a Question?

Folder in cloud refuses to delete

I have a folder w/subfolders in the Webroot Anywhere folder in Backup & Sync. Over the past several months I have deleted the folder many times. It continues to return with all the subfolders. I was able to delete the files within the folders but not the actual folders. I have deleted from the cloud…...I have deleted from the computer…. I have deleted from both places within seconds of each other. Nothing has worked. It seems it is stuck in space.Is there a solution other than submitting a ticket?

11 months ago

AbqMailmanNew Member

asked in Got a Question?

Is Webroot the best?

My McAfee is about to expire and I have Webroot. Will that be enough security for my PC?

2 months ago

jamesmarNew Member

asked in Got a Question?

EliorFresh Face

asked in Got a Question?

How to set a Access Control by Policy

Hi,   As we are starting to deploy Webroot, we are trying to figure out a way to hide the interface from the users (we know how to do that) but we also want the option to open the interface in case, as help desk IT guys, we need to check configure change something locally.   As logging into the Web console from the endpoints is a bit of a hassle, and changing the policy every time to show hide the GUI interface is also not very convenient.   Is there a way to set a password to all the endpoints under a group policy?    Thanks, Elior

5 years ago

BA64

posted in Got a Question?

Enabling Scan Logs for Endpoints

Sorry if this has already been posted, but I could not find it anywhere.   I was wondering if there is a way to enable full scan logs for all computers in a policy all at once, so that I do not have to manually remote into every computer for a client and enable this?

5 years ago

CDKittell

posted in Got a Question?

Unable to edit policies

I am attempting to troubleshoot an issue where WR support indicated copying the policy in use, rename the newly created policy, then edit the changes i need. Cannot edit any settings on new or default policy. Checked another client (out of 100+ companies) and not able to edit their policies as well. I am Admin. What has changed?

5 years ago

jcdrigus

asked in Got a Question?

Scan Downloads Before Downloading

My title says it. Is there a way to check a download site for safety before the actual download? Thx. 

5 years ago

Ardent27

posted in Got a Question?

Server 2012 STD R2 Hard Disk Expansion Issue - WRLog.log

After recently terminating a 3rd party IT support service they sent a remote consol command to remove their remotely managed Webroot Secure Anywhree from our network (45 workstations & 5 W Std 2102R2 servers). Although the console shows from their end that all agents were deactivated and uninstalled, that is certainly not the case.    The next day, completely unaware the failed uninstall attempt occured, I came in to find all 5 W Std 2012 r2 servers c: drives completely full. I then discovered the reason was Webroot created a WRLog.log file in c:WindowsTemp directory that expanded exponentially until maximum storage space was depleted. After contacting a support tech from the IT mgmt service we were finally able to stop the service, delete the expanded WRLog,log file and then manually uninstall the agent from the cmd line for all of the servers. The following day, the problem started all over again and I had to go through all the steps to delete the temp log file once aga

5 years ago

ltibbsPopular Voice

asked in Got a Question?

Windows Cortana caught by Webroot DWP 5 with parked domains - anyone else seen this?

Been having DWP notifications for parked domains when Cortana is turned on lately

5 years ago

dvawter

posted in Got a Question?

Webroot Integration for Kaseya

My company is moving to Webroot late next month. We are an MSP that use Kaseya RMM tool to support our customers. Anyone have experiance with it. Do you like it? What do you like about it? dislikes? I wanna know what I am getting myself into here. I know that Kaseya does not have a good reputation with intregrations.   Thanks!

5 years ago

LisaLFINew Voice

posted in Got a Question?

Webroot is not allowing me to use Go To Assist

Hello. Webroot is not allowing me to use GO TO ASSIST on 1 pc but will on 2 others. Help please!

5 years ago

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