Webroot® SecureAnywhere™ - Internet Security Plus
Webroot® SecureAnywhere™ - Internet Security Plus
- 2,478 Topics
- 9,964 Replies
Questions about WSA Internet Security Plus
Hi, I have a few questions about WS Internet Security Plus. 1) Does Webroot has any plans to create an Opera browser extensions such as web filters or password managers for Opera browser. I know there are ways to intall Chrome browser extension but I would prefer to see extenstions release for Opera. 2) Does WS's password manager has any import or export functionality? Currently I'm using KeePass as my primary password manager but I also have a LastPass subscription. What I normally do is adding or updating new password entriess in KeePass and then export password data to LastPass for online usage. I would like to know if WS's password manager has suitable import functionality. Any information would be appreciated. Thanks.
running microsoft securtiy essentials software at the same time as MSA Internet plus software
I recently had my laptop serviced and cleaned of all virus' and malware by the geek squad at BBuy. They recommended me getting "webroot security"...so I purchased the webroot security plus program, but installed it before uninstalling the "free" antivirus software called microsoft securtiy essentials. My two questions are: 1. is this going to cause a problem. One tech told me it should NOT be a problem running them together, but another tech told me to get rid of all anti-virus accept the webroot...Im looking for a 3rd or more opinion(s). 2. If i uninstall MSE without Uninstalling MSA will the computer be okay or should i uninstall both and reinstall MSA? Thanks in advance for any help!!!
Have some concerns that some of my banking/secure sites do not show any sign of webroot secure protection. I am a recent transfer from F Secure and had no problem with their software in clearly seeing the 'green overlay" on the web address. This isnot so with Webroot. I read that a lock icon will appear but can see no evidence of this in area of we address, taskbar or toolbar. All other functions on my Webroot installation appear to be working satisfactorily. Finally I mention that I also have Rapport banking software installed and this does actually say Rapport is covering.... however would feel more happy if Webroot was showing something. Hope someone can offer further information which will be much appreciated. thanks.
Internet Security Plus - problems registring and signing-in with iPhone
Hi there, lately I bought Internet Security Plus and also registred the license key in the console I use for my SMB company. Registration is correctly added and Internet Security Plus appears in the list. Till now, I do have trouble ro register PC&Mobile security by entering user id and password. It constantly tells me "Login Failure - we are unable to log you in". When loggin into the console the respective license key shows 3 devices that where allowed, but I only have registred with my PC. There should be 1 device registred, 4 should be left. My mobile was not yet registred, and the above error message. Any idea what I can do? Greetings from Switzerland, Martin
Remote Desktop Connection failing
I have seen similar posts in this forum before, but mine is a bit different. I use Cisco-VPN on my home computer to connect to a machine at work. After the VPN connection is established, I click the "remote desktop" icon to make connection. After the latest scan, this no longer works with the message: "This computer can't connect to remote computer. Try connecting again. If the problem continues contact the owner of the remote computer, or your network administrator. " I also attempted to shut WSA from the console, I checked everything I could find. I could not find some button or menu which said "turn-off". In this forum, I noticed a post which states how to do it from the taskbar, but I do not have a WSA icon on my task bar. (But I have a desktop icon from where I can launch the console... Right clicking it does not offer the option of turning it off.) One final bit of info: I am running Windows Vista.
Versions of Webroot Password Manager
What versions of Webroot Password Manager are there? What's the latest version? How do you update to the latest version? I installed Webroot SecureAnywhere - Internet Security Plus for both my laptop and desktop. Both are running are running Windows 8.1 Pro, Chrome 36.0.1985.125 m, and Webroot SecureAnywhere 220.127.116.11. However, in Chrome, my desktop is running the Password Manager extension version 2.5.5 while my laptop is running 3.0.23. I can't remember what I did to my laptop to update Password Manager, but I can't replicate it and update Password Manager on my desktop. Version 3.0.23 adds a search bar which makes it easier to find websites and passwords better than 2.5.5, but other than that, they both provide the same functionality. Does anyone know what's going on?
2 PCs using webroot Best Buty supscription but only installed on 1 pc
I was reading another post and I saw how you could tell how many devices were using your keycode. I actually have 2 copies of Webroot with 2 different keycodes.I am thinking of removing Norton 360 frommy laptop and putting Webroot on it. Of course I dread it a little. Last time I tried, it said that the uninstall of Norton was successful, but then I was unable to install a new antivirus. Also I couldn't even turn on the windows firewall. I ended up putting Norton back. Anyway, I went into my console just to verify I had two devices available on the Best Buy subscription. I didn't want to rip out Norton only to find that I couldn't add Webroot because there was no licnese available. I was surprised to see that it shows two pcs using the Best Buy keycode. But the second pc has it's own keycode. I bought the disk at Samps Club and installed it from the disk and used the keycode that was on the card. And the second license doesn't even show in the console. 1. Is it possible to
Google nor Bing work in Internet Explorer after upgrading to Webroot Secure Anywhere
Since upgrading to Webroot Secure Anywhere, neither Bing nor Google will work in Internet Explorer. The webpage will come up with the search window, but when a query is entered, there are the usual suggestions, but when an option is clicked or a query put in the window, no results appear and it's only a blank page. Bing and Google work in Firefox after the upgrade, but will no longer work in IE. Addons are disabled and security/privacy is set at medium. Thanks for the help.
PC Security - Webroot manage my account console
Can't believe SUPPORT requires a screenshot to figure this out. Thank you for contacting Webroot. Unfortunately, I'm not quite sure what you mean. Can you, please, explain, in detail, what the problem is? Thank you , Webroot Support Your Message (Apr 24, 2013 21:53) Webroot Console On My Webroot console PC Security 3 PC's.................xxxx xxxx-PC not showing Blue Globe??? The Webroot Support Team Your Message (Apr 25, 2013 20:04) See Previous Message Manage my Account on-line (Webroot Console) .......PC Security................2 PC's show a BLUE world globe in the account section ie: xxxx-PC shows blue world globe John-PC Shows blue world globe xxxx-PC does NOT show blue world globe If you are unable to follow this, how can I include a screenshot? Webroot Support (Apr 25, 2013 19:39) RE:Webroot Console Webroot Support (Apr 25, 2013 20:23) RE:See Previous Message Hello, To help us diagnose the issue you have reported, we request that you take a screen shot of wh
Webroot Filtering Extension
Hello, When I use my search engine the listed results are all displaying the webroot filtering extension icon for dangerous websites. Non of the seaches are showing the usual green safe icon. Is there a problem with the Webroot filtering extension add on. I have tried using both google chrome and internet explorer and on the other computers I own, all with the same result. Please advise. Stephen
Programs (Games, Netflix, Media Player) will not stay full screen.
When I'm playing a game or using anyother program full screen, that program will suddenly minimize or snaps back to windowed mode. Uninstalling Webroot fixed the issue, but I like Webroot and would like to find a way around this. I'm guessing its a user error and I've missed a setting somewhere as I've not seen this with anyone else who uses Webroot. Any ideas?
How to discontinue use of password management
I began using password management on two Windows 8 x64 bit machines but I discovered that the password toolbar is not compatible with IE10's Enhanced protective mode on the desktop version of internet explorer. I therefore would like to discontinue using password management but I haven't found a way to uninstall the password toolbar from WSA. Can someone point in the right direction? I tried uninstalling WSA and then re-installing but the toolbar automatically reinstalled. Is there a solution?
Issues with Online Account Management
Hi there Have recently extended my subscr1ption for secureanywhere by entering a previously purchased Essentials 2102 license key. Had checked with sales that this would work...and it did but it took a little while to convert the Essentials features to those for Complete (as per the conversion philosophy for this, i.e., old Essentials user get Complete and then can either renew that next time or downgrade. Anyway, the net result of this renewal (this way) is that temporarily i reverted to Essentials functionality only until the coversion to Complete took place...and in the interim I lost the Password Management functionality in the browser, etc. no problem...that returned temporarily but on SUnday morning I found that I got a red banner at the top of the browser saying "Your subscription has expired. Renew now to continue accessing Password Management" and a Try Again option...which just asked me for my userid/password which I entered and so we went on in the same loop. In
Login email won't work -PLEASE HELP
Hi there, After purchasing Secure Anywhere, I did not revceive the confirmation email however the keycode worked in activaing the account. I have tried to log into my account online however it tells me "login failed". I have now tried to reset my password and all I ger is "Error(UPW003): The email address you entered does not exist in our system. Please check the email address you entered or use the email address to create an account." PLEASE HELP. I do have the order number printed after my order was approved. Thanks, Brent
Iphone webroot app
I just want to connect my iphone to home sharing and stupid webroot won't allow it because it likes to be uber complicated. I've downloaded the app and it will not let me log in siting 'login failure'. I'm able to login into the website from my computer but that same name and password will not work. Anyone???
New Member - Mixbook and Microsoft Website Won't Load
Hi~ For the past two weeks the following sites won't work properly unless I turn off Webroot: [url=http://www.mixbook.com]www.mixbook.com[/url] (after login, I'm no longer able to load personal albums from the site) [url=http://www.microsoft.com]www.microsoft.com[/url] - I'm trying to access an addon for OneNote 2007. Here is the link I've tried to access. [url=http://blogs.msdn.com/b/descapa/archive/2007/02/17/sort-pages-powertoy.aspx]http://blogs.msdn.com/b/descapa/archive/2007/02/17/sort-pages-powertoy.aspx[/url] Other users appear to have access to these sites and the Mixbook support team told me the problem is with my security software. I've already added the site addresses to Webroot's Webthreat Shield as allowed sites but they still won't load using multiple browsers unless I disable Webroot. Any suggestions to correct this problem would be very much appreciated.
Identifying Threat WSA Removed During Installation
Hi I recently had to refresh Windows 8 and thus lost all my installed programs. I first installed KIS 2014 and had done a Full Scan with KIS at Max High Level which found nothing. I later installed WSA IS to run with KIS 2014, and during installation WSA ID'd a threat and I chose to have WSA remove it. Idiot that I am I did not write down the name of the infected file or what the infection was. Is there a location in WSA or on my PC that I can access that would have recorded the threat detected and removed during WSA installation ? WSA recommended after full installation that I change all my passwords because of the threat it had discovered. Unless the threat was sitting in some non-exe file it is likely new because I did my Windows refresh yesterday afternoon. (Cross-Posted at Wilders - Sorry)
WSA Internet Security Plus for 3 Devices - Mac and PC Versions
Hi, I am planning to purchase an electronic download version of "WSA Internet Security Plus for 3 Devices" from Amazon. Will I be able to use the license keys on a mac and on a pc? Amazon only allows to download one version. Let's say I will download the Windows executable, where can I get the executable for the mac? Thank you!
How secure is your computer after a threat is removed?
I ran a scan and my webroot detected a infection. So I followed the prompt to remove it. My question how do I really know if the threat is gone? Why did my brand new computer get infected already why is it so vulnerable if I have webroot thats suppose to be one of the better ant-virus software programs out there? Everything is running the firewalls etc.
WSA Plus install Kindle HDX
Just to clarify. I finally installed WSA Plus on my (2) new Win 8 computers with no problems. 3rd license is to be on HDX so should I download the Mobile version under my keycode? When select "download" my only options under WSA are for PC or Mac, with a second button for Mobile. Thanks.
I have two consoles, but I only want to keep one that is active. How do I delete the other console?
I have two consoles. One of my consoles expired, so I created a new one and have it active. How do I delete the old expired console? Note, I just learned that I could have renewed the key on my old console without deleting it, but it is a little too late now. I just need to get rid of the unneeded console.
Possible undetected infection: dropper64.exe_Trojan.Crypt
Please see VT report: [url=https://www.virustotal.com/en/file/9d7d05a747ada63d2499232862df8f6a0bbe6d3c357c1ff15a17f00d28a3ed53/analysis/1390293283/]Virus Total report[/url] So I found and file and scanned it with VT and it came up nasty. Wanting to test WSA I decided to run it and it did execute then the file disappeared from desktop. Nothing seemed to happen so I figured WSA was monitoring the program. I recall watching a video by WSA employees talking about how WSA will monitor a file it doesnt know and wait till it does something bad. Anyway, I decided to scan with HitMan Pro just for the heck of it, HitMan Pro did detect 3 Trojan temp files. I did not do anything about the detections. I rebooted the PC and it locked into an endless boot cycle, typical symptom of malware. Now here is the part I don't understand. I had WSA heuristics set to the highest level, I also had the firewal set to prompt for any file it doesnt recognize, not just when infected. WSA did not make
why will my key code not work on 2nd pc?
I have activated my new key code one my desktop, everything went smooth and is up and running . I am currently trying to download on a 2nd PC and continue to get the invalid key code error. Even when I copy and paste from the console. I never received my email with directions, key code or receipt. can anyone help with this?
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