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ShellExtension.dll shortcut created by Webroot
When I cold boot my Win 10 system, I note a new desktop shortcut for “Webroot” - whose link is to open a file “C:\Programs\ShellExtension.dll. Every time - despite my deleting the shortcut before shutting down. What’s worse, as part of the bootup process, I always get a pop up box “ How do you want to open this file? Internet Shortcut ShellExtension.dll .”How do I prevent the shortcut creation and the bootup message? Many thanks. Peter
Internet working but browsers are not.
Revisiting this topic as fixes in previous posts are not working.Just updated my two computers to lastest available version. Computer one doesn’t support windows 11 so got latest windows 10 home version. Computer two got upgrade to windows 11. But after connection issues, reverted to windows 10, but still has connection issues.Ipad connects and browsers work so the modem appears to be ok.The updates/upgrade put Windows Defender back in working mode. (I think I had it disabled previously and just ran Webroot, but I’m not positive.) So had two firewalls and antivirus working.Chrome, Firefox and Edge all have the same issue.Made sure Defender allowed Chrome (couldn’t find firefox in the list). Webroot was in protect mode for Chrome and Firefox.) I think this mode allows traffic but monitors it closely. I didn’t test changing these to allow. But I did turn off Webroot and it still didn’t work so don’t think the protect/allow mode is relevant…….Played with turning off webroot and t
scan just completed
HiTwo errors are showing after scan completionNo 1 The cpu is underpowered and impacting performanceNo 2 An error process has a possible hand leak ( amdrsserv.exeShould be concerned about these issues would appreciate any advise given on how to rectify if these are a problem.Kind Regardsnjj
i have been hacked on my e-mail which is verizon aol and my facebook page, i was able to change my passwords on facebook and google but my aol mail did not take new passwords so i can,t get e-mail from anyone. do you know what i can do next it seems someone is prenting to be me asking for money or gift cards.
How do I get the terms screen to stop appearing?/Terms screen keeps appearing, why?
How do I get the terms screen to stop appearing? I press the “agree and continue button” then 20 minutes later it asks again for me to accept the terms.This happened after my subscription expired and it was renewed, was this screen started appearing!When I'm doing things on my computer the screen appearing again and again gets annoying.I press agree and continue, 20 minutes later this screen came back!
I shut down webroot now windows is telling me it is snoozed even though it is not
So today I shut down webroot (so i could get higher fps in roblox) and then when i was done, I turned off my computer and turned it back on later. Windows defender said webroot is on snooze, i clicked turn on and because I do not know the pin (I am not the admin) I didn’t type it in and webroot opened anyway, though windows still says it is snoozed, don’t want my dad to get on the computer and have to explain to him “I turned off the antivirus so I can get higher fps in games” is there anyway I could get rid of this on windows defender without using the pin?
Why isn't Webroot fixing the problem with Backup & Sync Dashboard crashing
The issue of the backup/sync function not working correctly on Windows 10 is addressed in several posts.I have been having this issue for at least 3 years on multiple computers. I am occasionally able to get it to work. Going thru the Support system multiple times has been fruitless and frustrating. This is an issue that is not a priority for Webroot. It was suggested to me that I use Carbonite. Why are they advertising the backup/sync on the sales page when it doesn’t consistently work? They need to fix this issue or remove backup/sync from the product. This used to be a great feature that was a major part of my decision to use Webroot. I am now considering a different product. I have been a loyal Webroot user for several years and kept hoping they would fix the issue. I get it that their main product is security. But their lack of dealing with a persistent problem in a part of the product package causes me to question the integrity of the whole product.
C drive issues
So, long story short, my C drive keeps filling up without me even downloading anything in it. I am currently doing a webroot scan but nothing found yet. Idk what this is. I was at like 30gb free, then all of a sudden, boom 5gb left. It was at 4.14gb left but when I restarted and it was at 5gb. Please help.
hi, I paid to renew my webroot subscription for another year,when i try to install i keep getting keycode is valid but expired notification,i need this issue resolved asap as i use this laptop for school,research and other purposes, , , also should mention my webroot was uninstalled and am trying to reinstall and activate.
At Webroot Installation Standstill).
Hello community. I have an hp envy pavilion laptop. Windows Eight. Laptop is 10 years old but ideal condition. Upon trying to install webroot after the download a pop up reads that it won't install due to probable malware and would I like to try installing with a random file name? I click 'ok' (after having already entered the key code to get to that point)., then it asks for the keycode again. I click on ok and the entire screen goes to webroot at the control panel. I don't know what to do from there. Many thanks for any help.
Number of Scans Decreasing
The Scans on my Webroot have been doing something weird the last week and a half. Every four or five days I notice a scan occurred that I did not initiate nor was it a scheduled scan. I also notice that every time it happens the number of scans done is reduced to 2. I’ve already bee in contact with Customer support and uninstalled and reinstalled Webroot like they told me to do and this is still happening. I’m getting kind of paranoid now that some sort of virus is somehow messing with my Webroot. Has anyone else ever had a problem like this, I’m getting worried. I sent a support ticket on July 4th understanding that it’s a holiday and they wouldn’t get to me immediately but it’s been two days since then.
Webroot scanning issue
Hello, my webroot updated to the latest version a while ago but I’m seeing an issue with the scans. It will say, “last Scan: 23 hours ago” and “Next Scan: In 23 hours” It keeps doing that and the number of scans done on my computer do not go up. I want to know what the problem with my webroot is. Could someoe please help me. Also I know I can scan it myself but the fact that it doesn’t scan autimatically makes me worried and feel like my Webroot isn’t working properly.
Win32 LocalInfect.2 Effects
I recently scanned my computer and found that in my google cache folder there was a file that was infected with Win32 LocalInfect. I am not sure when it got there because the last time I scanned everything was fine. I googled it a little bit to see what it does. I still am not completely sure what it does. I am also worried because I had a credit card saved on my google account. I just wanted know if any information that could have been on my google account is at risk.
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