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📊 2023 OpenText Cybersecurity Threat Report: Share, Discuss, and Win!

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Miguel_ESFresh Face

asked in Got a Question?

Will my new subscription activate automatically when the old one expires?

Hi folks,I’m a new user here in the Forum and this is my first post / request for help.I’ve just purchased a renewal for my current Webroot subscription via the Webroot’s website, as I didn’t have auto-renewal option on. My current subscription will expire in 23 days (begin of august). I’m a Windows user (in case it matters). The key-code for my renewed subscription is the same as the one for my current subscription which is about to expire.With this in mind:[1]. Will my current subscription automatically renew for another year and activate itself now that I’ve purchased a 1-year extension? [2]. If the answer to the previous questions is yes, will the automatic renewal happen on the last day of the current subscription?[3]. If the answer to [1]. is no - no automatic renewal of the subscription - do I have to manually activate the renewal by logging into my account via the Webroot users account site ? Could use some guidance.Thanks in advance.Miguel

8 months ago

WunderrinNew Member

asked in Got a Question?

Windows Update Error Code: (0x80070005)

It Won’t Let Me Update For Some Reason. “We're having trouble restarting to finish the install. Try again in a little while. If you keep seeing this, try searching the web or contacting support for help. This error code might help: (0x80070005)” - Windows

8 months ago

glennc63Fresh Face

posted in Got a Question?

Overcharged

Renewing Webroot, I am told the fee is $39. Nowhere on the checkout page does it say this is USD. I am in Australia, so my card gets charged $59. To me this means one of two things. It’s either deceptive practice, as displaying the actual amount in the currency of the user would be a higher amount, which the company seemingly wants to avoid despite being the honest thing to do. Or, at the very least, it’s simply disrespectful. Is Webroot intended only for U.S. customers? If not, why not have the courtesy to display the amount in the user’s currency (as many respectful businesses do), or at least have the courtesy to state the currency of the displayed fee. Or do they think the whole world revolves around the U.S., and feel no need to think otherwise? I previously contacted support about this issue, and received a canned and completely inadequate response, so just to make things worse, the claims of good customer service are apparently empty claims.

8 months ago

TynytygNew Member

asked in Got a Question?

How do I know whether my version of webroot comes with the system optimizer?

All the information I’m finding online is telling me how to use the system optimizer, but I can’t find it in my program anywhere. I figure that’s probably because the version I bought doesn’t come with that feature, but I’m not sure and I don’t know how to check. Apparently it just disappeared for some people, too, which just makes me more confused 😅 I have version 9.0.32.58, and the line at the top of the window says CE 22.3, but I have no idea what either of those things mean or if they’re even relevant.Help?

8 months ago

meditek10New Voice

asked in Got a Question?

Carbonite!

Carbonite has become a major irritation. Not only is it abominably slow but every time I’m diverted to it I’m questioned by an annoying security app only to find my password doesn’t work. I seem to have to generate a new one for each visit. Last time I visited I forgot my password I clicked on the resulting email and found myself logged in to my account!!!Why has Webroot put itself in the hands of these amateurs? Who are they anyway? Norton killed itself doing a similar thing when it hitched up with Symantec.

9 months ago

Carkparedes47New Member

asked in Got a Question?

Como recupero una factura de renovación (How do I retrieve a renewal invoice) ~PTD

Buenas noches, necesito me indiquen como encontrar una renovación del anti virus y activación del mismo….(Good evening, I need you to tell me how to find a renewal of the anti virus and activation of it….) ~PTD

9 months ago

motonNew Member

asked in Got a Question?

URL false positive

How can whitelist my website from your database if I’m not a client? Website is clean and working perfect.

9 months ago

ZhenNew Member

posted in Got a Question?

Stop with the popups "Sign up for My Account" and other popups. Just STOP.

Giving McAfee and other cancerous anti-virus a run for its money in terms of ANNOYING and OBNOXIOUSWho thought allow Webroot SecureAnywhere to send popups to their customers was a good idea? This is beyond annoying. I have never seen these sort of annoying popups until now this month and I’ve been subscribed since 2016. Stop asking us to sign up for “My Account” and stop asking us to accept your terms of service. How many times do I have to close these damn popups before I chargeback my credit card?

9 months ago

stfranklinNew Voice

posted in Got a Question?

"Sign up for MyAccount

Webroot recently started showing me a popup at start up of Windows 10 containing the words: “Sign up for MyAccount.” I am already signed up! Yet this braindead program keeps showing me the popup. I am getting tired of clicking the little X. There should be some built-in interaction between the popup and the fact that I am already “signed up.” I have tried just about every suggestion on the internet. Apparently Webroot has gone out of their way to circumvent the normal Windows popup override system. HELP!

9 months ago

RROKayONew Voice

asked in Got a Question?

2 questions what is going on with Webroot?

2 questions 1st.? I had to update and sign into android phone app was this really webroot and did I get a new webroot app or something? 2nd ? I kept /keep getting a prompt to sing into webroot account on my desktop the prompt tells me to sign into my webroot account when I go to the account even via webroot I get to a place that is sign into webroot carbonite and I try to sign on there but cannot Is my webroot account still good

9 months ago

mikeycpaNew Voice

asked in Got a Question?

Webroot for Windows 7

My Webroot seems to be active and the control panel says it was updated 5/22/22 and Defender says it’s active. I’m unable to execute the program or open or do a scan, the link or icon doesn’t react to anything. Help!

9 months ago

PresyNew Member

asked in Got a Question?

New App

Is it necessaryto install the NEW Webroot App? Can I continue to use Webroot and be protected if I don't uninstall the old/original Webroot App? I love the original app, and after reading all the reviews on the new Webroot App, I am very reluctant to install the new app.

9 months ago

efuru6New Member

asked in Got a Question?

How to remove webroot reminder to install

Here’s the issue: I no longer use Webroot. I have a new provider. The reason you ask? In 2021 I paid for the Webroot protection through Best Buy. I went to the store and verified that fact. Every time I logged in on my desktop, I would see a reminder telling me I no longer had protection. I spoke to the Geek Squad and they wrote down a link for me to use. It didn’t work, so in 2022 I got a new provider. I uninstalled Webroot, but I still get reminders every day, sometimes more than one. I just want the reminders to stop. Any suggestions?Thank you for your time.Cheryl

9 months ago

trcoonFresh Face

asked in Got a Question?

NoxyniteFresh Face

asked in Got a Question?

Iphone and Ipad?

The update is only for iPhone and iPad only? I can't use for for android anymore?

10 months ago

angelfire52New Member

asked in Got a Question?

2 accounts

I brought a webrot online and paid for it on my credit card….(Deleted Keycode) PTDI got another webrot from Geek Quad… (Deleted Keycode) PTD The first one is the one that is active on my computer. I need refund back to my credit card for the one their.

10 months ago

cpcnwNew Voice

asked in Got a Question?

How do I remove expired keys from the Console at https://my.webrootanywhere.com

As per topic I have lots of expired keys - how to delete them?Also I am sure I could just manually add keys here? Can’t seem to do that either….As per topic - how to do this? I can switch between consoles but not delete unused / expired?

10 months ago

Lars MFresh Face

asked in Got a Question?

Webroot Secureanywhere for android in Europe

Hello! I have just bought a two year renewal for my Webroot Secureanwhere but the android app is not avaliable on Google Play in Sweden anymore!? Have also tried to get in in Hungary, Slovakia, Czechia and Germany but the app it´s simply not avalible there either?? Have tried to get help from the support but they simply can´t or don´t know why if and when the app will be avaliable again in Europe as before!?Can anyone please help me with a list of contries in Europe where I can download the app since I´m lost without the app!Best regards,Lars M.

10 months ago

dtarleckiNew Member

asked in Got a Question?

Turn On webroot

Just got a notification my Webroot is turn off. How do i turn it back on?

10 months ago

c3s4rfredNew Member

asked in Got a Question?

Where I can find Webroot event format

Hi, there:I have been looking for the structure or format of webroot event log and havent find anything yet. I need to now if uses Syslog or CEF or LEEF or log4j or any other standard to write logs, and the fields that are logged to the files by events (Operational, system, Threat and so on).Thanks in advance

11 months ago

sharpygizmoFresh Face

asked in Got a Question?

Adding new keycode to console no longer available?

Hi - I used to be able to log into one of my consoles and add a new keycode - now the option has gone and been replaced with “buy a new keycode” - any idea why this is and if the old option is coming back? Thanks

11 months ago

Kitkat737New Voice

asked in Got a Question?

What can I do to protect myself while traveling?

So I mostly use my phone and tablet while traveling and am curious about ways to protect myself. Is there any way to use hotel or airport wifi safely? Does anyone have tips for security while traveling?

11 months ago

us00051Fresh Face

asked in Got a Question?

W32 Deceptor Surfshark infection

What is this infection? It was identified in scan as: 1 infection has been identifiedW32.Deceptor.Surfshark C:\ProgramData\Caphyon\Advanced Installer\{7DE31F91-EAE8-4282-A766-8808055D9CF6}\SurfsharkSetup.exe - 5EFCDC05BC1DCB425D4FCAFA08326744I believe when error came up on scan that SurfsharkSetup.exe and cmf2bo0t.exe were also identified as being involved. Anybody know what this infection is, how it got on my computer, what damage it could do and how to prevent it from coming back? Thanks.

11 months ago

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