Webroot Mobile for iOS
Support for our iPhone and iPad apps
- 257 Topics
- 793 Replies
I have a first gen IPad running IOS 5.1.1. SecureWeb crashes immediately upon opening. I have deleted it and redownloaded with the same results. I can not update the IOS because later versions are not supported on the first gen IPads. Any suggestions?
I have installed Webroot Mobile on both my iphone and ipad. Works great. However, I have a lot of saved "bookmarks" on Safari. When I installed Webroot Mobile, the bookmarks did not transfer to the new Webroot SecureWeb internet browser. Is there a way to move of save them to the Webroot SecureWeb internet browser?
I am a new customer to webroot. So far I love the speed at which the product works. The one item I do have question is concerning the status of devices located on the my.webrootanywhere.com status page. The page shows 1 pc protected with 0 infected and 0 infected in the last 24 hours. Under mobile security it shows 0 devices protected 0 devices needing attention and 0 devices infected. That is my problem. I downloaded and installed the two iOS apps per instructions and video. I can log into both items and the indication is as mentioned in the video. The key thingy turning green etc...... but as I use the device the website still says 0 devices protected. What I am doing in error or what have I missed? Thanks,
I recently purchased webroot secure anywhere complete 2013 and installed it on my pc without any problems. i registered my account, however i cannot login to the app on my iPhone 4S nor my iPad. I downloaded both the "SecureAnywhere" app as well as the "Backup&Sync" app. I keep getting the error message on the "Backup&Sync" app that my login credentials are incorrect on both devices. I have browsed the other forum posts and none of the suggestions/solutions have worked for me. Can you assist?
I have the SecureWeb app on my iPhone. Is there a way to make the SecureWeb browser the default for my iPhone? Right now, if I click a URL link in an email, the iPhone Safari browser is launched. I would prefer to launch the SecureWeb browser instead. Also, is there a way to import bookmarks into the SecureWeb browser from Safari or from my laptop browser? Thanks
i recently purchased webroot secure anywhere complete 2013 and installed it on my pc without any problems. i registered my account, however i cannot login to the app on my iphone 4. i keep getting the error message that my login credentials are incorrect. i have browsed the other forum posts and none of the suggestions/solutions have worked for me. please help?!! also, if it helps, my iOS is 6.1.3
I followed all the instructions to download and install the apps. They seem to be working fine on the iPad - I can log in, surf the web, etc. But when I log in to my desk top console, it only shows my PC as being protected. Under mobile devices it shows 0. I haven't even tried yet on my iPhone.
I have recently bought SecureAnywhere Complete. I have no problems logging onto my account on my PC but neither SecureWeb nor Backup&Sync will accept my information. I have verified the information is correct (and works elsewhere) but it still will not work on your apps. Fix please.
To anyone and everyone, I just today purchased the Secure Anywhere package. Unfortunately I am unable to add my iPhone as a device. I have the apps on the phone and I can access the Secure Web browser, but the Secure Sync app will not accept my accurate Username and password - even though it is readily accepted on my laptop. What gives? Why is this so difficult? I can't add my device when the app doesn't accept the correct User & Password. &n
I have been trying to log in to Password Management on the SecureWeb app for iOS devices. However every time I try, it tells me it ws unable to log me in. I make sure my email and password are correct (no missed characters, accidental capitalization, etc.) and still it won't log me in. Yet I can still log in to SecureAnywhere on my computer, so what's going on?
Hi Folks, I have installed Webroot SecureSync and Secure Web into my iPhone fine but When I tried to open anyone among them there was a pop up enable and asking credentials how can I give that. and is reallly iTunes necessary for installing Webroot SecureAnyWhere into iPhone(6.0). if yes How? Could you please anyone help me out in this. Thanks, Sathish
I have been with webroot and just renewed. My issue is for the last month I have been trying to login on my phone and it says invalid login. I know 100% that I am typing in the correct information bc i can login in onto my account from the website for my computer and my phone. Please help me be able to use the application.
I installed web root complete on my PC at work and synced a folder of documents. I installed the iPhone app and am able to view the documents on my iphone I also installed the software on my iPad and I can view all of the synced files except the PDF files. When I attempt to open a PDF file I get a message that this document can not be previewed. Any suggestions? thanks in advance
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