Webroot Mobile for iOS
Support for our iPhone and iPad apps
- 257 Topics
- 793 Replies
Recently, my wife lost her iPhone X and it is showing offline. It was fully charged earlier in the day so it was destroyed by someone or turned it off. Wouldn’t it be a helpful iOS feature to enable password protection to turning the phone off? This would essentially make the phone location known as long as there was battery life. Are there any security reasons Apple wouldn’t add this? I’ve sent it in as a feature request but surely I’m not the first person that has thought of this, right?
I have renewed my Webroot security on my laptop, but now would like to install on our I-pad we’ve had from past (my account allows up to 3 devices) I went to I-pad and downloaded App Webroot Secure and created account setup properly, etc…. However unlike my laptop whereby I have Webroot icon on menu bar how to I see or activate Webroot for the I-Pad?
I have 2 questions: First, I was able to download the SecureWeb app on my iPhone 6 no problem. However, it won't allow me to sign in. When I click on "sign in" it takes me to the Webroot website, where I sign in. But the app tells me I am not signed in. How can I sign into the app itself? I am so confused. Second, there appears to be two different apps in the Apple app store for Webroot: SecureWeb, and another one called WiFi Security. What is the difference? In any case, I can't log into either app successfully. Thanks!
I originally had an Android phone, was able to include it in Webroot security (showed up as being protected.) I recently renewed for 3 years, and since I have an iPhone now, deleted the android device and tried to add the iPhone. The app installed fine on my phone, but it does not show up as being one of the mobile devices protected under mobile security (0 devices protected). If I look at the Webroot security report page, it says I have one Android device being protected. I have Webroot Secureanywhere. How do I get my iPhone to show up in the list of devices protected when I log into my account (under Mobile)? Thank you very much.
It seems that one can no longer sign into PWM that is intergrated in the SecureWeb Browser. I looked in the Apple Store to see if there was an update for SWB and there is not. Does anyone have any information on this? [user=57051]freydrew[/user] & [user=57897]LLiddell[/user] I was able to install LastPass on my iOS without any issues so far. [user=11255]BurnDaddy[/user] have you checked any of this out on your iPad? [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/94b83765-b844-4c9e-8f5f-4bdb32c2c033.jpg[/img]
I just removed malware from my iPhone. I have no idea how this happened. I was hoping someone here could tell me how to prevent it from happening again. A new Email Inbox/account “My Accurate Forecast” mysteriously appeared a few days ago on my iPhone. I didn't notice it until dozens of SPAM emails started showing up as new mail. It somehow inserts itself into your iOS Mail app as a new mailbox with a name from a random list of bogus “weather forecast apps”. Your box fills with SPAM shortly thereafter. To remove it you locate a mysterious iOS Profiles config entry under Settings->General. Look below legitimate profile entries (such as "iTunes Wi-Fi Sync" and (maybe) "VPN"). If you are infected you will see a third item "My Accurate Forecast" (or perhaps “Weather Radar 24”, etc.) . Here is a Google photo album with pictures of these scary settings (new IMAP references, root certificate, etc) Minbox "Weather Forecast" iOS Malware https://photos.app.goo.gl/QE3SeqYn1q6WAiX
I installed the webroot secureweb app on my iPad. Here is a list of issues. Any help is greatly appreciated. 1. After installing, my account still indicates I have NO mobile devices protected in contrast to the webroot website instructions. 2. There is no toolbar at the bottom of the secureweb window. 3. Because of (2) it is hard to find bookmarks. 4. Once I found the bookmarks there was no option to edit the name of bookmarks. 5. The reviews on the Apple app site are ALL negative with only one exception and I don't think that user understands how to use the secureweb app. 6. I thought Webroot provided 24/7 support. Guess I was wrong. Has anyone found solutions to issues 1-4 above?
I noticed that i installed webroot for my iphone 6s and after installing it after few days i see some one has access to my facebook account they created 2 more accounts and now they are contacting my friends and family for money on the name of diability i am very pissed off with Facebook Customer Service Number and Webroot Customer service Number because some is using my identity and they are making my friends a fool . i also tried to contact 844 672 9115 facebook PHone Number for technical issues but they told me my security on phone was the main issue so i told them i bought webroot which i think has best reviews in market so i contact webroot customer service on the number given above they put me hold and my call got disconnected i have not heard back from Webroot Billing team or Webroot Customer service phone number.
I'm not finding my exact problem in the subjects. Our webroot for our pcs has been renewed and updated with no problems. Now, I'm getting notices that there is only one day to renew it on our Amazon Fires. When I tried to replace the keycode with the new one, it tells me that the keycode has already been registered. Yes, it was registered; on the pcs (two of them). I'm lost. The person who does all this for me is now on vacation, and I haven't a clue what to do. I found the keycode screen on my Fire by randomly pushing buttons, and now, I don't even remember how I did that.
[b][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/29786i4B8D6049F74A642D.png[/img][/b] [b]Some of the most common questions I see while looking across the Social Channels are the age-old: [/b] [b][i]"Is my iPad secure?" [/i][/b][i]or [b]"Can I put Webroot on my iPhone?"[/b][/i] The short answer is that there are no "real" AntiVirus solutions on the App Store because Apple includes all Security fixes in their Software Updates. That being said, we do offer a free [url=http://wbrt.io/9ttb]SecureWeb Browser[/url] you can get right from the App Store. [i]Browse, bank, search, shop, or use your favorite social network. We'll block the malicious websites for you.[/i] The most important rule to follow is to [b][url=https://support.apple.com/en-us/HT204204][i]always[/i] update to the latest iOS version.[/url][/b] Here are some other suggestions to help protect your iPhone/iPad: [list] [*][b]Activate find my iPhone
Just renewed my subscription to Webroot Secure Anywhere for 5 devices. Besides my laptop i have an Apple Ipad. Tried to download Backup and Sync to my Ipad thru the App Store. Found the Backup & Sync page and tapped INSTALL, but then its asking me give my visa card details. Surely I do not have to pay again to download to my Ipad. My subscription was renewed 12 March 17. Many thanks for all comments. Cheers Paul.
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